General Motors is recalling its full-size pickup trucks over an issue that could temporarily cause the power steering system to fail without warning during operation.
The defect: the power steering system could temporarily fail without warning during operation, causing the amount of effort needed to turn the wheel to fluctuate dramatically during the maneuver as the power steering system cycles on and off. The issue is especially prevalent during low-speed maneuvers and can be accompanied by the failure of other systems such as the radio, stability control, door-lock cycling, air condition or cruise control. The issue is caused by a problem in the trucks’ computer, which does not maintain the proper voltage for the power steering system, prompting the system to shut down until the minimum voltage is restored.
The hazards: a failure of the power steering system during operation could potentially cause drivers to lose control and crash.
GM says that it doesn’t have any reports of accidents or injuries caused by the problem.
Affected vehicle areas: steering.
Affected vehicles:
- 2014 Chevrolet Silverado 1500
- 2014 GMC Sierra 1500
Representing the first model year of the K2 platform trucks, the affected vehicles were built between January 29, 2013 and September 4, 2014. GM made changes to the trucks for the 2015 model year that prevents this problem from recurring.
Number of vehicles affected: nearly 800,000 vehicles, of which:
- 690,685 are in the United States
- 80,000 are in Canada
- 25,000 are in other markets
The fix: GM will notify owners, and dealers will reflash the electronic power steering software. The repairs will be performed free of charge.
Owners should: customers looking to find out if their vehicle is included in this Chevy Silverado and GMC Sierra recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, then owners should take it to a dealer.
Owners can also contact Chevrolet or GMC customer service with questions by using the following information.
Contacts:
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- GM Recall Number: 17276
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 17V414000
Comments
How is this a recall? Shouldn’t this problem just be a normal fix under warranty?
This is what I don’t understand about recalls, if the car is under warranty then it gets repaired by the dealership regardless of the problem. But if the car or truck is not under warranty shouldn’t the repair cost be the responsibility of the owner?
This is why keeping a warranty on the vehicle is important!
First, I’d imagine a large number of those vehicles aren’t under any warranty anymore.
Second, a recall is done when there is an unacceptable safety risk – it has nothing to do with warranty or not and requiring people to pay for them is absurd because it is an unacceptable safety risk.
They dud not go back far enough. This problem goes back to the 2010 and on up! The steering locks up, rack and pinion is bad. Hey, GM not taking any accountability for this defect! Is this another Chrysler problem being duplicated. This is a major say issue. Over 300 people have suffered injury over this and we’re still researching to find deaths over this defected failed oart. We replace this part 3 times and it keeps going out. I woukd say there is no doubt about it. A DEFECT!
Use the cheapest parts possible and hope they last until the end of the warranty. NEW GM = OLD GM plus higher prices.
Many car makers figured out a long time ago how to build vehicles that you probably won’t have to fix anything on for the first 100k miles as long you change the oil every now and then. GM cars will still have this, that, and the other thing go wrong, even under normal use. And the owners are conditioned to it: It always amazes me when I hear proud Silverado owners, who like their rigs and then mention the truck on its second transmission and third fuel pump, and the thing isn’t even ten years old.
“….like their rigs and then mention the truck on its second transmission and third fuel pump, and the thing isn’t even ten years old.”
And many of them were Ford owners before they switched to GM. Just goes to show you how terrible Ford’s trucks are when they have problems with their Chevy and they still prefer them. I happen to agree with them. Ford trucks go through engines like Chevy’s go through transmissions. I’d rather rebuild the trans than buy a new engine.
Oh my God that guy doesn’t understand a safety recall. I can’t believe that mentality that doesn’t understand warranty and a safety recall safety recalls can go on for the life of a car oh my gosh.
My steering went out and had 2 wrecks in 3 days and now I have A beat up gmc sierra, my insurance dropped me and I can’t get to work
It looks like you have more problems than just cars
What about the 2500 model? I also temporarily lose power steering at low speeds such as parking or sharp turns.
i too own a chevorlet 2014 silverado and it has the same issues ,been to the dealer mulitiple times only to hear it doesnt happen when we drive it ..riding around putting extra miles on my truck with no results
My Husband brought his 2014 GMC truck in a few days ago with the same problems , they took it out for a drive and hooked it up to the computer and they say they can’t find any problems but he picked up the truck and not 10 minutes into the drive the wheel locked up and the locks on the doors were going crazy
i too own a chevorlet 2014 silverado and it has the same issues ,been to the dealer mulitiple times only to hear it doesnt happen when we drive it ..riding around putting extra miles on my truck with no results
I read that changing the 150amp alternator on 2014 silverado for a 170 amp will fix the loss of power steering on 2014 models chevy silverado . Any help or advice will be appreciated
I have a 2014 Silverado 1500, and even with the recall and upgrade of the software by Chevy, my truck kept having issues with the steering loosing power.
Main problem was Chevy installed a 150amps alternator to save on cost instead of a 170amps alternator, there for your 150amps alternator is too small to handle the vehicle electric load and will eventually fail.
I replaced my faulty original alternator and upgraded with 170amps. All steering and electrical problems gone after that.
I’m wondering if the change of alternator to 170 amp does fix the steering problem? It seems a dealer would know this answer, but I haven’t found a dealership that has a clue. They just want to take your truck in and try to replicate the sporadic problem. They should all be aware of this common problem since there was a recall for this with a fix that doesn’t work. I wonder how many deaths will have to occur before this is rectified? Are there any class action lawsuits to join? This is my last Chevrolet truck …. dangerous.
I read that changing the 150amp alternator on 2014 silverado for a 170 amp will fix the loss of power steering on 2014 models chevy silverado . Any help or advice will be appreciated