It seems one buyer has been plagued with an unending amount of issues with a brand new, 2017 Chevrolet Bolt EV. However, the owner is satisfied after General Motors told him it would buy back the vehicle and replace it with a new one.
Per the video, the owner states:
“This is our saga with our new Chevy Bolt EV. Hopefully your experience will differ greatly. I think we got a rare lemon. I will be calling GM on Monday to see what they will do for us. I will give them a chance to make it right before going to Lemon Law Arbitration, which is the law here in California. I’m sure GM will stand behind their product.”
The owner continued to be plagued with the “service vehicle soon” light, which the dealer was not able to duplicate after putting about 100 miles on the Bolt EV. Following its clearing from the dealer, the light returned, this time stating “propulsion power is reduced.”
After the issue was not resolved, we’re happy to report GM has bought the Bolt EV back from the owner, and we bet engineers will be digging into why this particular vehicle has been plagued with issues from the beginning. It’s not the first time a Bolt EV has had some issues either. One owner said his Bolt EV rolled away while the car was in park and locked.
The owner couldn’t be happier with how GM handled the entire process.
“Yep. GM is buying back our original defective Bolt and we’re getting a new one — hopefully defect free.”
“GM has been awesome as has the service and sales department at Quality Chevrolet in Escondido. The service department contacted GM on my behalf and I’m getting a full refund for money spent on the car. The dealership gave me a better deal than I had before on a new one. Super Kudos to GM and Quality Chevrolet. A class act all around.”
Comment
I’m glad to see that GM is stepping up to the plate in this case. That shows some confidence on their part. And keeping the customer happy I’m sure will pay big dividends down the road.