Foreign automakers continued to rule the 2017 J.D. Power Dependability Study, but General Motors managed to sneak two brands into the top 10 list, according to The Detroit Free Press.
Buick, which has made huge strides in reliability, landed at fourth place in the 2017 round of the study. Chevrolet, meanwhile, placed eighth. The study looks at owners’ experiences with new vehicles over a three-year period.
Buick owners reported 126 problems per 100 vehicles, just trailing behind Toyota, in which owners reported 123 problems per 100 vehicles. Chevrolet owners reported 142 problems per 100 vehicles, edging ahead of Honda (143 per 100) and trailing BMW (139 per 100). Both GM brands also beat the industry average of 156 problems reported per 100 vehicles.
Most issues stemmed from some sort of technology, with the most common issue surrounding smartphone connectivity, Bluetooth and voice recognition systems.
Even better news for the bowtie brand, Chevrolet received four segment-specific awards, too. The Chevrolet Camaro, Chevrolet Sonic, Chevrolet
Silverado HD and Chevrolet Tahoe were each honored individually in their respective segments.
Comments
Quality ranking mean nothing compared to long term perception of quality which is why pathetic Ford outsells so many brands.
Opel has the same problem in Europe with VW.
Glad to set Chrysler improve. I always say that it’s a better make than Ford.
Well this survey is only about initial quality for the most part and this leads to perceived quality as people never like having issues with their cars right from the start.
It is nice to see most all the GM product above average and near the top of the list.
It is no surprise that all the FCA products on the bottom of the list with only Chrysler nearing the average point.
The real shocker is seeing Ford below the average line.
When you look at these list they have veritable that can not be avoided as they are surveys and they are never exact. But you can see the trends of who appears to have it going better than the others.
The fact is Ford could be down just because an issue with an engine or Tranny and they can return to the top.
The FCA products are at the bottom and the only reason Chrysler may be higher is because they sell limited models and most of them are old designed 300 models.
For as many new products GM has to be as high as they are is a good sign. The next year with all the new CUV models will be really telling on their build quality.
As for longevity. Most of them have it going pretty well. The major issues are the cars with higher maintenance cost where you have to change timing belts and the like. We have a family member driving a 2005 Monte Carlo with over a quarter million miles and she has never changed a plug or wire on the car. She just now has a little rust starting on one door but the car just keep giving trouble free service. The true American models tend to do well anymore.
Anyway this is good news but just keep in mind it is a trend for MFG and it can change year to year.
My understanding is that this survey registers complaints buyers of 2014 model vehicles experienced over the three years of ownership and not initial quality.
I have owned 26 Cadillacs in my lifetime including the 3 I currently own. The only problem(s) i have ever had include…..
A warped brake disc/pad on the right front of a 2000 DTS.
A burned out tail light pod on my 2013 XTS .
A defective wheel on my XLR
That’s it! All covered underwarranty.
On a 2000 Mercedes 500S company car…
Defective door soft close motors, water pump, head gaskets, brakes had to be replaced at 10,000 miles (everything), antenna motor, headlamp pod, and defective wheel. The car was replaced at the end of a year as they all are every year for corporate management….
On a 2007 infiniti Q45…..
Defective radio speakers replaced no fewer than 3 times for the Bose audio system. the entire nav screen/system was pulled and replaced (I believe it was Fujitsu) sun roof was stuck in open position and roof liner was pulled and everything replaced, brakes replaced at all 4 wheels. Again, another corporate car, and the last year foreign vehicles ever leased.
After that they were always Cadillacs or Buicks, I saw to it as I was appointed CEO of the companies.
Soooo, I just don’t get why Cadillac is not up there. What are these 123 /100 complaints? Are they REAL problems?
It is impossible to purchase a Headlight from GM as well as many other parts for my 2008 XLR. NO company back up for a 9 year old car that cost over 82,000U$!!!!!
Sorry, but your car is 9 yrs old and most automakers are only required to make parts for 7 yrs max so far as I know. No matter what you spent on the car, far less expensive cars have the same issues-try getting a replacement roof for a 2008 Pontiac G6 hardtop convertible. for example. I suppose too that the relatively small number of XLR’s that were produced doesn’t bode well for replacement parts from auto wreckers. Exclusivity has its pros and cons. Good luck with the headlight!