In late July, General Motors issued a stop-sale for all 2016 Chevrolet SS Sedan and Caprice Police Pursuit Vehicle (PPV) due to an issue with the driver’s seat belt tensioner cable. The stop-sale prevented dealers from delivering affected vehicles to customers, though somehow a combined 21 units of both models were delivered in August (more on that later). Since then, current owners as well as potential buyers have been patiently waiting for any information about the stop-sale and associated recall.
The most recent development has NHTSA officially acknowledging the recall on August 26th, with some owners of the SS Sedan and Caprice PPV reporting having received their recall notices. Notably, both documents outline the required procedures to address the issues that triggered the stop sale and recall.
As it stands, the fix for the recall involves dealers inspecting the tensioner cable assembly and replacing any cable that is damaged. For vehicles that do not require a tensioner assembly replacement, a cable guide will be installed. In addition, all vehicles will receive new seat trim with a redesigned opening for the cable routing. All repairs will be performed free of charge.
The Chevrolet Caprice PPV is part of the stop-sale and recall
Recall Details
The defect:Â the driver’s seat belt tensioner cable may be repeatedly bent over the seat side shield as the driver enters and exits the vehicle causing the cable to fatigue and separate.
The hazards:Â if the tensioner cable separates, the driver may not be properly restrained in the event of a crash, increasing their risk of injury.
Affected vehicles:
- 2014-2016 Chevrolet Caprice Police Pursuit (PPV) manufactured May 14, 2013 through June 14, 2016
- 2014-2016 Chevrolet SS manufactured May 15, 2013 through April 27, 2016
Number of vehicles affected:Â 15,486 vehicles (United States figure).
The fix:Â GM will notify owners, and dealers will inspect the tensioner cable assembly, replacing any cable that is damaged. For vehicles that do not require a tensioner assembly replacement, a cable guide will be installed. All vehicles will receive new seat trim with a redesigned opening for the cable routing. These repairs will be performed free of charge.
GM originally estimated that the necessary replacement parts will become available in September. However, it now looks like the parts will actually become available in October.
Owners should: customers looking to find out if their vehicle is included in this Chevrolet SS recall and Chevrolet Caprice PPV recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, customers should take it to a Chevrolet dealer.
Owners can also contact Chevrolet customer service with questions by using the following information.
Contacts & Other Details
- Chevrolet Customer Service: 1-800-222-1020
- GM Recall Number:Â 31340
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 16V518000
Further News Coverage
Comments
My 2016 Chevy SS has been and still is impounded at the dealer’s storage lot in Villa Park, Illinois since my purchase date of 7/7/16.
The original STOP DELIVERY ORDER of 7/7/16 states that it “Expires: Sep 05, 2016 0:00 ET.”
When should I expect to be able to take possession of my car given that the expiration of the order has now passed?
So has mine. I want my car and I want it now
Please
You bought it from Castle? Not that it has anything to do with the situation at hand but hate that dealer.
and to those of you who wanted to take advantage of the 20% off MSRP which is approx 10k should have that still honored if you placed a deposit on the car during the campaign,
Yeah, I lost my extra $2000. GM cash award! Really pissed that made a difference now ? I am out that amount. Called the GM card and they say sorry. The 20% is that off the table too? Two f***s in a row and I didn’t like either of them.
Yes they still are giving the 20% off. I can’t wait. I’ve had plenty of cars before, but waiting to get this one has me going crazy lol
Enjoying the secret hype associated with this purchase. Potamkin Is a great dealership with smart sales staff.
We shoud start an SS club and meet with our toys when the brake dust settles. Good luck to all.
Dennis:
I would stop at nothing to get the 20% even if that meant writing to Ms Marra CEO!!!!
It falls under the misrepresentation header and good customer service.
I bought the ss in july and still have not heard when or if it will be delivered to me…whennnnnnnn will it be ready
The standard line that Chevrolet continues to live by is: “sometime” around mid-Oct is when the parts are expected be at the dealerships for installation in the the vehicles that have been impounded.
Mentally prepare yourself to have the car in your driveway in early November and not before. Then: if it’s late October: you’ll be a happy camper…and I will be one, too! My car has been stuck at the Chevy dealer’s storage lot in Villa Park, Illinois since 7/7/16!
I got an email from GM saying late October. Very disappointing since they’ve been aware of the issue since 2/6 according to docs on the NHTSA site.
I cannot wait until October this is it
But these cars have summer only tires…….lol