Who you gonna call? The Opel-Vauxhall new pan-European Customer Contact Centre. If you need it.
What began in March, the two brands opened a new call center in Luton, England to serve customers in 33 countries from the United Kingdom to Russia. Services include advice about vehicle diagnosis, field reports and order tracking.
“This is a fantastic move for our business. Having a multi-lingual, cutting-edge team working within hi-tech facilities, will empower staff to focus on operational excellence,” said Vauxhall Chairman and Managing Director Rory Harvey, in a press release.
This is part of GM’s multi-million dollar investment in hopes of “creating customers for life.” The new fancy center is also said to handle an average of 750,000 calls annually.
Building off of Vauxhall’s existing Luton manufacturing plant, the addition has created 300 new jobs for the area.
Comments
and underdog Cadillac cistomers cannot even dream of basic customer care in Europe. I don’t even mention OnStar.
Dear team
For the 2nd time I facing issue with my opel insignia model 2016, the first one is replace the gear box stick and now am going to replace Marsh, although I have running the required major maintenance at the agency. The dealer insist not change this part as part of the grantee, I was one who is believing about opel but now am not satisfied