Holden has made its latest move in restructuring the division to further focus on the Australian consumer. General Motors Holden has appointed Peter Jamieson to executive director of customer experience. More importantly, the position also moves into its own division and stand-alone function to better focus on the customer.
Jamieson will join the Holden Senior Leadership Team and report directly to Holden Chairman and Managing Director, Mark Bernhard.
“Holden is an Australian icon and personally it’s very energizing to be able to join the company at this pivotal time. I’m looking forward to working with a passionate team to build a winning future for one of Australia’s great companies,” Jamieson remarked following his appointment.
Jamieson comes from a background in telecommunications, where he held many senior finance and operational roles at Telstra. He is commended with refocusing the company into a customer-centric operation.
“Peter brings a customer-centric mindset and outstanding credentials to Holden. With a wealth of experience, Peter joins a Holden team committed to reinventing the brand, focussing on our customers and launching 24 new vehicles by 2020,” Bernhard said.
“[His] deep experience and commitment to the customer will bring fresh ideas and insights to Holden’s Customer Experience strategy and he will play a critical role in our business. We are excited to welcome an executive of Peter’s caliber on board,” Bernhard added.
Jamieson will begin his new role effective February 29.
Comments
Why isnt there a person like this in the states? I was lied to stolen from and cheated on my oil changes.
When i complaine to gm i found out my compllaint did not go to gm but right back to the dealer that screwed me. When i sent in my complaints several times nothing happenexd. I finally got a response from gm later, really later their response was to bye me off with a $500 gift certificate. I finally hung up on this gm employee because i wasnt black mailing gm, i just wanted what i paid for and for everyone at team chevy to quit telling me they were corvette experts and to make my purchase of a 2015 Z06 right, NOT.
SO MUCH FOR CISTOMER SERVICE. I DID NOT TAKE THEIR BRIBE EITHER BECAUSE I JUST WANT GM AND TEAM CHEVY TO MAKE THINGS RIGHT. GOOD LUCK ON THAT EVER HAPPENING I GUESS.
Interesting. I had been a Telstra customer for years and walked away from them due to excessively poor service, arrogance and high cost (compared to any other telco in Australia). Telstra’s reputation for customer service in Australia is not enviable and if it wasn’t for thier coverage and standover strategies would have been out of business many years ago. So let’s hope and pray that he hasn’t brought any of his Telstra attributes with him.
I think one of the most frustrating companies to get through to is Australia’s Telstra which for the US guys its a Telco company. Maybe thats the idea as if he is from Telstra when you ring up for a complaint you will end up talking a Indian Telecentre. With Holden going from local manufacture to imported cars this is going to be a great customer experience.
You really have to wonder if GM have any idea what they are doing in Australia.
No kidding, this is shaping up to be a textbook case of ‘how to totally trash a Brand step by step”.
Has anybody bothered to look up ‘customer centric ‘as opposed to ‘customer focussed’?
I’m only asking as it was used twice in two consecutive sentences so it’s obviously important.
Put simply, customer-focused marketing means asking yourself, “What more can I give to my customers?” and customer-centric marketing means asking yourself, “What more can we get out of them?”
So, is this meant to be a good news story or another nail in the coffin ???????
Surely this is a joke? Its very easy to realise why a lot of long term Holden buyers are jumping ship to other brands either now or post 2017. SMH at the insanity of it all.