How To Restart, Or ‘Hard Reset’, Cadillacs With CUE Infotainment System
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The growing amount technology in today’s vehicles has enabled about all kinds of convenient and exciting connectivity, information, and entertainment possibilities. Said technology works very well most of the time, but it does malfunction or cease to work every now and again. A perfect example is the Cadillac CUE infotainment system, which can sometimes “run away”, preventing the driver and passengers from controlling such items as radio, navigation, and sometimes even HVAC functions. The good news is that most CUE glitches can be solved simply by restarting the system.
Besides solving general glitches with CUE, a hard reset/restart can also solve issues with:
- CUE not recognizing inputs on the touchscreen
- CUE not recognizing HVAC settings on the touch panel
- Issues with various OnStar features
So, here’s how to perform a restart — otherwise known as a hard reset — on Cadillac vehicles equipped with CUE:
- Turn the vehicle on
- Open the CUE faceplate, thereby exposing the storage area behind it
- With the faceplate up, turn off the vehicle
- Open the driver’s side door
- Wait 30-60 seconds with the driver’s side door open
- Close the door and start the vehicle
- Lower the faceplate
After performing this sequence of steps, CUE and the vehicle’s other infotainment and telematics technologies will have been “hard reset”, but CUE won’t show any messages this to be the case. The tell-tale sign of a hard reset, however, is a spinning yellow circle in the top right corner of the system, which indicates that CUE is reloading settings.
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After reading all these and other comments and class action taken against cadillac, can anyone tell me if actual cadillac reps have ever acknowledged that there is a problem, or are they all a bunch of illiterate mutes that have to be told where to find the engine. My journey started with the purchase of a 2013 ATS in 2013, and there has never been a time when I could say that I was satisfied with the service. I am typing this in Saskatoon,Canada. I had to order an ATS, and during the wait time which I was told would be about 14-18 days (one of many laughs), cadillac came out with a promotion of $500 worth of gas. I called the salesman and he assured me that I was eligible and that I would receive it I double checked it. When the car arrived 3 MONTHS later I was told that the offer had run out and I would get no gas. When I went in to pay off the balance, the clerk didn’t remember that I had paid $2000 down, and I had to remind her, which she then had to look up. I had ordered a cargo net (dealer installed) and it came in a plastic bag that was tossed in the trunk. After it was given a final cleanup, I popped the trunk lid and found a couple of insect cocoons in the drain along the top of the trunk. The thing that really amazed me was that the sales manager jumped on my tail, and wanted to know why I was dissing that dealership on every survey that cadillac sent me, and what could they do to make things better. HA. In fact after one of my dealings with the service department (which in all sincerity was excellent), I had to go to the sales manager because he had my keys and wanted to talk to me. ( I felt like a kid being sent to the principal’s office). This was one of eight recalls. I am not unhappy with the vehicle, just out of my skull with the treatment by the dealership in Saskatoon, and the complete apathy shown by cadillac towards the thousands of people who were probably so excited to purchase this icon of a vehicle. Please note that every time I get in that car to use it, my blood pressure starts to rise. and I get angry. THANKS cADILLAC!
Re: 2015 ATS. I want to try a “real” memory reset before throwing myself at the mercy of the dealer. I tried the faceplate trick to no avail. However, the screen isn’t cracked, and the backup camera works. Also, with just ignition on, some icons appear, and I can switch screens back and forth, though the icons themselves don’t respond. Starting the car gives me the “Don’t take eyes off the road” screen. That some people have had luck with the faceplate trick suggests it’s not “always” the screen. I read of people taking off the battery terminals and touching them together to clear memory, which makes sense if the problem is software corruption.
What I’m wondering is what about just disconnecting the negative cable (easy on an ATS), and touching it to the positive cable still on the terminal? (fully disconnecting the positive cable is a PITA) There’s no circuit through the battery, as the negative isn’t connected. I’m thinking it’s the same as if I had both cables off. What am i missing?
Thanks in advance
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Please stop wasting your time with cadillac. In 2014 they were made very aware of the faulty cue system. They decided to continue installing it. They chose to get another $1,500.00 for each cue system screen they reinstalled. When I researched other issues with the 2015 XTS. I found an article about cheap shocks and struts that were failing shortly after the warranty expired. Low and behold I have had to put new shocks and then new struts on my wonderful cadillac. Contact Cuescreens.com and get their replacement screen. Use their on screen instructions and replace it yourself or have your 6th. grader do it for you. You will then know how great it feels to have your Cue back, and you only paid $135.00 for the screen. cadillac gets by with running their scam, but you weren’t buying another CAR FROM THEM EVER!!!
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Its ridiculous that cadillac will not do anything about my cue system in my SRX. I will be looking for a lincoln!!
I just replaced mine for the second time. Was told it isn’t being recalled because it isn’t a safety issue. Really, no backup camera, no navigation system, etc. isn’t a safety issue? I believe they are marketed as safety issues! I have a 2014 SRX and it’s already on CUE. system number 3. Utterly ridiculous. I will never touch a Cadillac again!
You can replace just the screen at cuescreens.com and not have to worry about it again. Only takes an hour.