For the second year in a row, Buick dominated J.D. Power’s Customer Service Index Study, beating out 20 mass-market brands in dealer service satisfaction. General Motors’ GMC and Chevrolet brands also ranked high, once again ranking third and fifth, respectively.
The study was conducted between November and December of last year and surveyed over 70,000 owners of 2010-2014 model year vehicles on their dealership experience for service or maintenance work. Buick managed to score 836 points on a 1,000-point scale in the annual study, while Mini closely trailed with 834 points.
“Superior reliability, quality and customer service is core to every model we bring to market,” said Buick vice president Duncan Aldred said in a statement. “Leading the market in service satisfaction demonstrates that we and our dealers continue to deliver on that commitment.”
According to Automotive News, the automotive industry collectively recalled more than 60 million vehicles last year, almost doubling the previous record. GM contributed 26.9 million vehicles to that sum, however thanks to its dealers, they were able to avoid falling through the ranks in the study.
“Recall visits were up for GM brands, but despite that, (dealers) were able to actually manage that volume of recalls very well,” J.D. power’s senior director of auto retail, said Mike Battaglia, told AN. “If they had not handled those well, the GM brands would have had a much more difficult time in CSI this year, but that was definitely not the case.”
Cadillac ranked fifth among the luxury brands, which are listed separately in the study. The brand topped the J.D. Power index last year, however recalls may have affected its ranking. AN also notes overall satisfaction in the luxury segment was down an average of 3 points this year, dropping from 855 to 852.
Comments
Those Buick Encore’s shown above are so much better looking than Chevrolet’s Trax knockoff. The Chevrolet’s interior is extremely cheap and low rent. Given the price difference which is very little, I can’t see how Chevrolet could come close to Buick sales. For a few extra bucks on your monthly payment, you get a far better looking, far nicer vehicle with higher resale value. This is really the same scenario all down the line. Enclave destroys the Traverse, Lacrosse, Verano etc are all better looking on the outside and nicer on the inside than Chevrolet counterparts. With better resale to boot, I don’t see why Chevrolet bothers making anything outside of the Camaro and Corvette. Buick has better cars/cuv’s and GMC has better trucks/suv’s.
Buick/GMC are a far better match for Ford, Toyota and Dodge. Chevrolet is a joke outside of the V8 car. And even their V8 cars are GM/GMC powered now. The SBC has been dead since 97.
Is that the same JD Power that gave the Malibu the highest score in initial quality for midsize sedans?
Just checking. It’s one of the best awards money can buy. Forget Camry, and Accord, the award goes to the one with the elephant skin in ten different hues on the inside, and the huge panel gaps. The only new cars I have seen with weather stripping and plastic cladding falling off were Malibus.
Nonsense.