General Motors has cleared one of its current hurdles, which was to be up to speed with 1.2 million ignition switch kits. Now the hard part is finding remaining owners of recalled GM cars.
Automotive News reports that there are roughly 1 million GM owners who haven’t contacted the automaker to replace a defective ignition switch that has led to several federal investigations. Both GM and its dealerships are purging customer databases to find owners − owners who may be several degrees removed from the original buyer of a respective vehicle. They are working with registration data from IHS Automotive to find these owners, according to GM’s vice president of North American customer care and aftersales, Tim Turvey.
Earlier in August, GM mailed letters from CEO Mary Barra to all known owners of the recalled cars who have yet to complete the repairs. Some have ordered parts but haven’t completed the process, while others have yet to begin the process.
So what becomes of the old parts? According to Turvey, “We’ve used some extraordinary tactics that we’ve never deployed before,” such as purchasing old steering columns to “retrieve and destroy” potentially defective switches. GM has also “contracted with third-party companies” to find switches from salvage yards.
Dealership are even holding “recall nights” for customers to get their ignition switches fixed after the work day − even late in the evening. Says Todd McCallum of the LaFontaine Automotive Group, “We’re fixing a lot more cars now, and the process is moving much more smoothly,” now that the wait time for the new parts has been cut from 90 days to about a week.
Comments
Hey I am right here and I will l call you when you get caught up.
There is no hurry here as there is nothing wrong with my ignition. You can yank on the key fob all day and it will not shut off. Also I don’t drink and drive or do drugs that has been a major contributor to the accidents. I do speed but when you are sober you know what to do and that the brakes still work or the fact the car will restart in neutral rolling too.
I have been waiting since May for my local Chevrolet Dealership to inform me they have Ignition Switch for my 2 Vehicles.
I have telephoned & Emailed GM to send the part. Is my Dealership being dishonest about receiving part? Where is this part
or what GM Plant manufacturers this part? I want GM to send the part to me after 4 months of waiting.
It takes time to make how ever million parts to fix this. Most are made buy a supplier to GM and they don’t even make a million a month so it will take time.
The truth is the vast majority of the ones in the field are like mine and have no issue or risk as it is only a handful that have had an issue. Even then the odds are slim there is an issue.
If you look at the number of cars recalled and the cases brought against GM only number 100 right now and even the majority of them were not what most people would find legitimate.
GM will get these replaced and I expect if they have 50% of all the cars built brought in they will be lucky. A lot of these cars are not even on the road anymore.
Just don’t let the media hype get to you as they have over played this deal.
Yank on your key chain and just see how hard it is or If it will even turn off. I have tried mine and nothing even happened even when I try to make it.
As for the rest don’t down vote Hunter he just had a question. It is a question many are asking because they just don’t know.