Much has been made about the ignition switch defects that General Motors didn’t recall for so many years. Now we learn that GM’s recall help site is − irony of ironies − defective as well.
The Detroit Free Press reports that “people who use the GM ‘VIN look-up’ site are being told their cars aren’t part of an active recall” if the replacement parts are not yet available, even if the cars themselves are being recalled.
The National Highway Traffic Safety Administration (NHTSA) said last Friday that it too has determined that owners of recalled vehicles are receiving “incorrect and misleading” information while using GM’s VIN search. “Consumers who have used GM’s tool and found no recall should recheck,” said NHTSA.
In response, GM spokesman Greg Martin said, “We are aware of NHSTA’s inquiry on the VIN look-up issue. We are making the necessary changes to our website.” He added that owners unsure of the website’s results “should call the customer care numbers listed on our website.”
NHTSA said in its statement that the faulty website was discovered by none other than Senator Barbara Boxer (D-CA), who has been an outspoken critic of GM’s handling of the recall.