General Motors’ Recall Website Under Fire
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Much has been made about the ignition switch defects that General Motors didn’t recall for so many years. Now we learn that GM’s recall help site is − irony of ironies − defective as well.
The Detroit Free Press reports that “people who use the GM ‘VIN look-up’ site are being told their cars aren’t part of an active recall” if the replacement parts are not yet available, even if the cars themselves are being recalled.
The National Highway Traffic Safety Administration (NHTSA) said last Friday that it too has determined that owners of recalled vehicles are receiving “incorrect and misleading” information while using GM’s VIN search. “Consumers who have used GM’s tool and found no recall should recheck,” said NHTSA.
In response, GM spokesman Greg Martin said, “We are aware of NHSTA’s inquiry on the VIN look-up issue. We are making the necessary changes to our website.” He added that owners unsure of the website’s results “should call the customer care numbers listed on our website.”
NHTSA said in its statement that the faulty website was discovered by none other than Senator Barbara Boxer (D-CA), who has been an outspoken critic of GM’s handling of the recall.
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I hope this site was not built by the people that built the Obamacare site
Nobody seems to bother to link to the website in question. For anyone who cares to test it out, it’s here:
https://recalls.gm.com
The VIN I tested as of 8/5 correctly reports the “unintended key rotation” open recall that is “pending remedy.” The page seems logically designed and worked quickly, explaining, “GM is working diligently to identify the necessary repair procedures and/or obtain parts.”
The page says I should expect written communication when the parts (key inserts) become available.
I knew it wasn’t going to be listed in the article. That’s too much to ask for around here.
Thanks for the hookup.
My point wasn’t to lambast GM Authority. The Detroit Free Press didn’t bother to link to the site, either. Seems like an obvious thing to include if you’re talking about a problem with a website.