We’re looking forward to this summer. Not only because of Jobbie Nooner or the Detroit Grand Prix… but because that’s when General Motors and its telematics unit, OnStar, will roll out vehicles equipped with integrated high-speed 4G LTE connectivity. And while that has the potential to change the way drivers interact with vehicles, in and of itself, the following stat from GM showcases the importance of OnStar’s set of “traditional” services.
That statistic: OnStar Advisors currently respond to about 185,000 calls every day, or over two calls every second. Extrapolating that further using our own calculations, those 185,000 calls a day turn into roughly 68 million calls a year (185,000 calls x 365 days).
No matter how you look at it, those numbers are impressive and nearly irreplaceable, especially given the critical nature of many of these calls, such as during an accident or other emergencies. We expect those figures to grow well into the future as GM expands or launches OnStar in new global markets, such as in Mexico, China, and Europe.
WHATUGOT, VW Car-Net?
Comments
Where’s the nearest McDonald’s?
Reflects heaviest population areas / interstate highways.
I just would like the North American call centers to be in Canada or the USA. Not somewhere else in the world.
Some quack was talking about aggregating location data from onstar devices and selling it.
Huh. Really. I don’t have time for this.
Lemme go out there and slice out those OnStar wires. Look into this later.