Last week, a brand-new 2015 GMC Yukon burst into flames during a dealer test drive. Quickly, General Motors assembled a team to investigate the matter, and now yet another recall is in order.
The Problem: AÂ loosely fitted hose clamp connecting the line from the oil cooler to the transmission can leak oil or come off entirely. If the oil makes contact with a hot surface it can ignite and result in a vehicle fire. To date, GM is aware of three incidents, none of which resulted in injuries.
Vehicles Affected:Â K2xx pickup trucks and full-size SUVs that use the 6L80 six-speed automatic transmission. This includes all 2014 Chevrolet Silverado 1500 and GMC Sierra 1500 pickups, as well as the 2015 Chevrolet Suburban and Tahoe and 2015 GMC Yukon and Yukon XL.
Number Of Vehicles Being Recalled: Around 490,000.
The Fix: GM dealers will inspect the fitting and make the proper adjustments as needed. The first contact letters should be going out to truck owners by the week of April 28, 2014. Chevrolet and GMC owners can call 866-694-6546 or 866-790-5700 for more information.
Comments
When you have the newest lineup in the industry this will happen, every new model generally will have their fair share of recalls within the first year. GM needs to be done recalling as the bad publicity is beginning to take it’s toll, hopefully no fire occur on the Silverados or Sierras as there are many more of those models on the road then the brand new Tahoe/Suburban and Yukon models.
When you are under a microscope by the media they will report any and every thing that comes along that normally they would ignore.
When you lie to the public for years about a safety issue and people die, you will be held accountable for the consequences.
That is why the hearings are being held. To see if there was untruthfulness and to hold those who made the incorrect decisions accountable.
So far the data pretty much shows GM did not know what was going on internally between groups and could not figure out what the heck was going on. And now that we are all Monday morning quarterbacking we all see the issues in a nice timeline. The individuals did not have that timeline in front of them over the years.
I am waiting to see what really happened and who the individuals were and why they made the decisions they did. As a former insider I cannot for the life of me see how this all happened. Virtually impossible. How did a switch change w/o a part number change? Why was it not perceived as critical enough to do a recall? Perhaps a car stalling was not enough for a recall and the team was not aware of the airbags being deactivated?
And in the later cases the investigators (GM and NHTSA) could not see what was causing the issues. They could not see why the early cars were having the issues while the newer ones did not. Made no sense because the parts were supposedly identical. It was not until 2013 that Delphi admitted the part had changed.
You do not do a recall unless you can find a pattern, find the issue, and then develop a solution.
And I am not even sure all I said is as far as GM actions is correct. Will be watching Mary tomorrow to see what she says.
http://consumerist.com/2014/03/31/timeline-shows-gm-nhtsa-failed-on-multiple-occasions-to-prevent-deaths-tied-to-ignition-switch-recall/
I don’t get where everyone is saying that there weren’t part number changes. I work at a dealership and when I do a part number history search, I see at least seven potential part number changes (some of these are where multiple part numbers converge to a new number). And they happen over a large stretch of time, starting Feb 2005 all the way through to the current part number, which emerged in May 2012.
There were changes made for other issues. This is documented. However there was no part number change when the switch rotational effort was increased.
“Service bulletins that GM sent to its dealerships, court filings and documents GM provided to federal regulators show that engineers spent considerable time over more than a decade investigating and fixing various flaws in the ignition system. But while GM in 2012 offered to replace shoddy key cylinders free of charge, there is no indication so far that anyone within the company discussed the problems with the ignition system as safety hazards or raised the possibility of a recall until late last year.”
http://www.autonews.com/article/20140330/OEM11/140329847
62vetteefp,
Just wanted to let you know that I made a mistake. I accidentally plugged in the Group Number for the Ignition Lock Cylinder, not the switch. Upon plugging in the switch, there is only one part number change, back in July 2007.
Just thought I would own up to that one.
Whoa, these trucks are really intent on destroying themselves. This is the second recall in three months that involves nothing less than the vehicle going up in flames. Add to this the airbag recall, and the seat recall. These pigs haven’t even been out for a year, I bet new owners spend more time at dealerships than on the road.
Honda has a fire recall on all Honda Fits and are recommending parking them outside.
Honda recalled Camry’s and CRV’s in 2012 over 2 different fire recalls.
Honda, Toyota, Mazda and Nissan recalled 3.4 million vehicles in 2013 for defective air bag systems.
Toyota recalls 7.2 million vehicles over door switch that caused fires in 2012.
Toyota just announced an airbag recall on Avalons.
Last year Toyota recalled 2003 and 2004 Corolla’s for defective airbags (and they waited nearly a decade and go no slack over it).
Jan 2013 Toyota recalled 2006-2012 Lexus over defective airbags.
Nissan just announced a 990,000 vehicle recall in SUV’s for defective airbags.
Nissan currently has 2012 – 2014 Frontiers on recall for fire risk.
Last year Nissan recalled Sentra’s over fire recall.
Nissan Altimas were recalled in 2012 for steering failures.
Ford recalled 90,000 Escapes and Fusions for fire issues.
Ford then recalled 450,000 Fusions for leaking gas fire risk.
Ford recalled 2012-2013 Edges over leaking fuel fire risk.
Ford recalled 150,000 F150’s couple years ago for airbag failure.
Ford recalled Fiesta’s over airbags going off unexpectedly.
Jeep had Patriot recalls over breaking drive shafts.
Jeep and Ram had airbag recalls.
Dodge recalled 2013 Challengers over fire risk.
Ram recalls 1.2 Million trucks over front end issues causing steering loss.
With all these “pigs” having so many recalls of serious natures, I guess you’ll be driving that old piece of crap GM truck for quite a while LOLOLOLOL.
I don’t want to sound like a dick or anything but it just seems like gm is going to recall almost every models or something
Unbelievable…..Simply unbelievable. It seems to me that all these defects are getting past inspectors at the assembly plants!!! Are GM employees, whom our government saw fit to rescue from unemployment, slacking on the job?!!! Or is assembly of these vehicles located in some foreign region; where the language barrier affects proper understanding and capability to build the products?!!! (I’ve heard about these issues with airplane component manufacturers). Seriously! These quality issues are getting out of hand! Now I applaud GM’s efforts to respond to defects more swiftly, but how about a greater emphasis on AVOIDING issues!
I agree that all manufacturers need to do a better quality check more often on the lines. Seems like almost every brand has had a fire recall over loose/bad hoses, etc in the last couple years.
A lot of the recalls on vehicles are technology issues like sensors, computer glitches, etc and with all the technology in vehicles these days (and consumers are still demanding more), I’m afraid we will see these types of issues.
Remember this: if you took your laptop outside in January in Canada and left it on your step for 2 days in freezing weather, then picked it up and banged it on your knee a few times, would you be upset if it didn’t work?
No. But there are many of these computers/sensors/connectors in a vehicle that sit in freezing weather, drive in slush, salt and rain, hit potholes, get in collisions, etc and we all get mad when things go wrong.
I realize we pay a lot of money for a vehicle compared to a laptop, but there are a lot more pieces in a vehicle than a computer to go wrong, and a lot more mechanical ones too.
Hard to control supplier issues. This one had nothing to do with the plant guys.
In fact very few recalls are plant related. Gm plants do a great job building vehicles.
If you look at the dpach list I bet most are caused by suppliers. The entire industry needs to figure out how to control the supplier issues.
My 2014 GMC Sierra 1500 crew was assembled in Mexico. Will dealers be able to do the inspection prior to the notification letter, April 28, 2014? I’m going to try to avoid the rush. It says, inspection and adjust. At least there shouldn’t be a part replacement shortage!
62 Is correct as Supplier issues are all too common for several reasons.
Plant issues are generally not as common and often caught pretty quickly. Unlike in the past where plant issues were all too common. Today many of the tools and items used to install parts are computer guides even if a human uses them and if they get out of spec the tool is shut down.
Now parts like steering and even dashes are often supplied as a full package delivered to plants as a preassembled unit and often can have a flaw or assemble issues.
As long as things are built by man things will have issues from time to time. Often many of the issues today are due to cost cutting issues like the ignition problem.
Often it is the lowest bidder that wins a contract and it can lead to parts that can not be as good as they could be. But it also leads to cars people will buy as if the price is more than a customer is willing to pay then it will not sell.
If you look at most OE tires on cars they are junk or old tires. Most tire companies are told by most MFG they will not pay much for tires. So they get cheap or older models to sell unless the vehicle is a higher end model or has a performance package.
My GMC Terrain came with a 19″ Handkook that was horrible and had no traction wet or snow. I had to take them off and replace them with a better tire. Or like my SS and Malibu where they did come with a Michelin and Goodyear but neither the most recent model of their better tires.
Goodyear of late has gotten out of the OE market like several other companies as if they can not make money they will not sell it OE. There are a limited number they supply and generally they are tires that serve a purpose in the handling like the ZL1 or MPG of a car like the Volt. GM is willing to pay more for this.
But like depach has pointed out there are a lot of similar recalls and many you have never heard of because the Media just did not focus on them as they have been like GM of late.
In many cases the media likes to control and make the news as they like it not as it is in too many cases anymore. Too bad it is no unbiased and as fair as it once was. Too often it is agenda driven for too many reasons. The worst part is the public as a whole does not know enough to even catch on or understand they are being duped. As someone under 30 who their elected Senator or Congressman is and most would not be able to tell you. Even worse many could not even tell you who the VP is. So you think on other matter that many have enough sense to grasp many news stories in their full truth? But this is another problem all together.
I understand new models having recalls but I think it is poor for ANY manufacturer to recall over fire issues if fires have actually happened….
True, but most likely no one will know about the issue until a fire occurs.
True for most recalls.
I wonder how much of the government recall rules effect the supplier to self police themselves? Are suppliers waiting for the OEM to find the problem? Probably depends on the supplier.
A vast majority of the trucks being recalled over this will be for a check only to make sure the lines are ok. Just because the trucks are recalled doesn’t mean they are all affected. If they were all affected, there would be a lot of fires already since it took very few miles for this Tahoe to catch fire.
Anything with an engine and gasoline can have a gas line issue, leaky seal, etc because they are build by people like you and me and we have good days and bad, plus anything mechanical can fail.
I actually wish other product manufacturers were forced or would voluntarily have recalls when their products had badly/improperly designed parts. A buddy of mine just spent $7000 on a system in his new home which controls all technological components of his home like lights, stereo, computers, security, etc. Basically he can control his entire house from these panels in each room. What really sucks is that the main motherboard has been replaced twice in the first year and now it is becoming knowledge that it is an issue with the model of system he purchased. Basically he will be covered for his warranty and beyond that it’s his baby to worry about. The manufacturer will just redesign and come out with a “new and improved” model next year. He can upgrade his motherboard to the new one for a small cost of $1200.00.
Again keep this in perspective. 3 Fires out of a half million vehicles.
While not a good thing they are getting on this and if it had not been for the ignition issues the media would have never reported this as they have. Most owners would have gotten a card in the mail and said to take it in to have it checked.
These issues are not new to the industry and have been on a much greater scale before with all MFG.
I have a Suburban on order now. I’m seriously considering waiting awhile until I’m confident this is resolved now. I have five children with one still in a car seat. I have to be cautious for their safety. If just my wife were out there with all of the kids and had to get them out quickly… I just can’t take the risk.
I understand why so many are defending GM. I want them to do well too. They have been my go-to brand for years, and many vehicles. They have to get their act together though. A hose joint is a basic joint with significant safety risk. Engineering would identify that in a DFMEA and proper assembly control should be in place. I don’t think this would be a supplier issue, but a GM assembly line issue. Do you really think that they would ship the transmission and oil cooler together? It would likely be assembled on the final line.
Keep in mind that they know of THREE incidents so far and these just started arriving on lots. This could get worse before it gets better.
Supplier ships the cooler with the hose on it. OEM’s try to get as many parts preassembled as possible. To be honest I cannot find the article now that stated that though.
I would actually be assured with this recall that any truck you buy from a dealer now will be fixed.
Just be sure to ask them to check the trucks service record before you take it.
“…these just started arriving on lots”
This doesn’t just involve the Suburban and Tahoe (for which that statement is true). It involves the Silverado and Sierra, which have been out there for some time now.
Do we know for certain which vehicles have had fires?
For some reason, I’m always surprised at all of the “dislikes” a critical, but fair analysis garners on this site. Even if one of the contributing editors writes anything remotely critical, they’re inundated. Commenters on this site need to be more objective. Dislikes in: 3… 2… 1…
I understand where you are coming in from in wanting to wait a while to make sure these issues are dealt with. What you can do is make sure your personally ordered vehicle has this checked or has the new/revised part/process already done before you take it home. If it hasn’t been built as of yet, most likely you will have no issues as I am sure GM has already informed the supplier and is checking them to make sure the new ones are done properly.
As for dislikes, remember a dislike doesn’t mean we hate someone or think what they said was stupid; it means we just disagree with your opinion (there is no “disagree” option to choose).
The only ones who really get bashed with dislikes are the ones who are consistently on here bashing GM clearly without doing any research. There’s nothing wrong with critical opinions; just that not everyone will agree.
When I see that many dislikes against a fair, unbiased comment from a potential consumer who simply wants his family to be safe, I automatically suspect that GM has it’s own commenters tracking and influencing the comments, likes, and dislikes. Not to worry, Sean…you speak for many of us. I was about to buy a 2015 Yukon XL. I have the same concern…a car full of children, a disabled daughter, babies in car seats, mom driving alone…a potential nightmare.
Thank you Lark! I thought I had stepped into the Twighlight Zone when I saw the adverse response to my comments. It seems you can’t be objective on this site, unless it happens to be “positive objectivity”. Thanks for being the voice of reason.
GM does have a group that “trolls” these type of sites. They are looking for customers with issues that they can help solve. They always identify themselves as GM employees and ask to contact the person off line.
No idea why you got so many thumbdowns other than you were incorrect on where the issue came from. It was a supplier issue.
Does this recall effect 2015 Denali and Escalades!? They have a slightly different engines? Anyone e know? I have a Denali on order. I am assuming it will be fixed prior to leaving g lot but will ask them to check service records either way.
Call customer assistance or your dealer.
http://m.gm.com/ignition-switch-recall.html?seo=goo_%7C_Awareness_%7C_1741%7C1755%7CIPUS%7CAU%7CG%7CA%7CBP%7CBMM%7C+GG-AWR-GM-Recall-SN-BP-BMM_%7C_GM_%7C_%2Bgm%20%2Brecall
The first thing to do is not over think this.
This all comes down to the law of averages as systems fail in everything. 2 vehicles in a half million should tell you that the odds are remote and with GM checking these now in proactive way it should not be an issue.
It is like the airliner that is missing. Yes odds are it went down and 239 people are dead but that would not keep me from flying as at any given moment there are 100,000 plus planes in the are now and millions weekly that all could crash but do not.
There are probably more people on this web site with fuel lines rusted to the point of failure and have no clue about it than any more of these trucks having this issues.
Regardless who is at fault here the odds are slim it will happen
How can you know that already? Were the three fires on trucks and SUV’s, or just SUV’s? I have no data from which to draw conclusions. If the three failures have been on only SUV’s, the risk is much higher. They have literally been on lots for 2-3 weeks now.
I think your willingness to take the risk before you have confidence that it’s been resolved correlates directly with how many children you have strapped in the back seats, (esp. in car seats).
Whenever something like this happens, it can take some time to fully and properly diagnose the problem. There could even be more than one failure mode. Furthermore, it takes time to get literature disseminated to dealerships. Some dealers will be all over this, but there might be some who take awhile to comply. Ultimately, GM may have dealers tighten the hose joint as an interim containment action, but may implement a more robust design solution, or permanent containment action at a later date. Any time I hear of a bolt torque issue, especially in a soft joint, I have reservations that it’s the only root cause. Engineers have to make their designs more assembly-robust. The process controls should be in place to control bolt torque already. My point is, it’s a bit premature to write this off already, when we have no meaningful data.
Sean the whole deal is not to over think this as that is what the media has done.
GM made a mistake 14 years ago and now that it is being beaten into the ground in the media GM is on a path to recall everything that even hints as a possible issues. Many of these issues you are seeing in the news today would have just been Technical Service Bulletins at GM and most other companies or a recall the media would have never reported or if they did you would not have noticed.
So I would not get too much into a over reaction here. Being in the automotive field for years and being around recalls like these I would not be so worried I would not put my family in any of these cars.
It is kind of like the Airliner that is missing. Yes It may have crashed taking 239 people with it but you also take the number of airlines that fly daily, weekly and yearly and the odds of a similar issue are there but very remote.
I mean is I focused so much on the missing plane I would convince myself to never get on another plane but in the big picture I really have little to worry about.
Even in the big ignition recall it is tragic a few people died but the fact there were millions of these cars built so your odds of having a similar fait is a small percentage of a part of a smaller percentage.
Just look at the web and Google cars with stalling issues and this is not a really uncommon thing but in this case it was one that someone knew about and made a poor choice of action.
For your piece of mind just give it a short while and this too shall pass. But like I have been saying keep this all in perspective.
I have been buying Chevy Tahoe, and Silverado Trucks for the past 30 years. I believe in buying American and have just purchased a Chevy 2015 Tahoe. It is beyond amazing and I just found out about the recent recall. I called my local dealership and they will be getting my vecile in right away. No waiting for recall letters to come in the mail. I believe that My Sales Manager did the right thing by connecting me with the Service Dept right away. My 2015 Tahoe is Magnificent, unbelievable vehicle. I could not be happier that I was lucky enough to get the first one at Winter Chevrolet in Pittsburg Ca.
A followup on my last post. I have a brand new 2015 Chevy Tahoe that was on this recall list. I took it into my local dealership. It checked out with no loose fittings. My husband also have a new 2014 Chevy Silverado, also on the recall list for the same
Problem. It was checked and also had no loose fittings. I hope this helps those of you that think every 2015 Tahoe and 2014 Silverado may be affected.
I just got the new Denali and love it!!! It’s amazing. I told the salesmen to make sure everything was looked at. I then called the service department gave them my vin and they said it was checked over with 2 miles on it.
I have to say that I’m done with GM for a while. I was actually considering buying a newer Tahoe, but not anymore.
My reasoning for this is: I had a GMC Acadia, and a Tahoe Hybrid, and both stalled on me. Both times, the dealer could never find the issue after multiple attempts. The Acadia stalled on me several times. The Tahoe Hybrid stalled on us several times with “engine power reduced”, once on my wife right before she was about to enter a busy intersection.
I took both cars in several times to the dealer, only for them to find nothing on the Acadia b/c no codes were sent. On the Tahoe, it was sending 30+ codes each time, and they could never pinpoint the issue. After coming out of pocket in diagnosis fees, they asked me to authorize an additional 1500 so they could start troubleshooting electrical issues. They told me this wouldn’t guarantee the issue would be found and resolved. I ended up taking huge loses on both vehicles due to trading both in.
I’ve since purchased a BMW 528i, and now drive an Audi Q7, which is a very solid vehicle, no life threatening issues, matter of fact, no issues at all. I really don’t know why I considered going back to a GM, but being affected with life threatening safety issues in 2 previous GM vehicles, I’m not willing to put my family at risk again in a GM vehicle.
Again, everyone/every mfg makes mistakes, but it’s how you respond and deal with those mistakes is what really makes a difference. To know that GM was aware of several fatalities from these issues, and still didn’t take action quicker is really concerning.
I’ll say it again , GM is fielding so many models and planning on new introductions in various market segments that they cannot hope to REFINE all of what they currently produce . I’ve heard GM may do an emergency rehash of the 2014 Silverado due to Dealership reaction to market sales ? GM is looking to downsize the Equinox/ Terrain ?? This size and in the case of the Equinox a huge seller . If your large customer base is very happy with the design and size , what are you doing , playing with concept and downsizing it ?? Where is the refining of a winner , engines , transmissions , weight loss , current customer voiced problems . What will happen when happy customer Fred shows George his neighbor his super Equinox/Terrain wheels so next year ol George wanders into a GM dealership and finds the vehicle has been on a severe diet and has shrunk ? You cannot ever , ever discount how important customer happiness/referrals are to this industry ! Starting in 2003 Toyota hit on the right size with engines,drivetrains and refinement of the CAmry / Corolla and it to this day leads the pack in sales of north american sold cars , and is the customer assumed quality leader here ,which impacts itself most importantly in resaleability value . Compare that product to the resaleability of the 2013 Malibu/Cruze.(alright , the Cruze will do fine , but getting 50% right here doesn’t cut it in these hot segments) Lastly , the Ford F150 is the biggest selling vehicle in North America , by a long shot . The design is years old but the refinement has been ongoing and customers love them . The reputation , well deserved , goes a long way to enhance sales due to customer referrals . dpach mentioned the F150’s recall on what , just air bags ?? Millions sold in the past several years and that is it ? If GM is ever to become a leader in this very competitive industry , it cannot field such a huge diverse lineup anymore .for it can’t monitor and refine its models when it is continually REACTING to the marketplace , trying to be competitive with what is already out there ! It must get lean and focus strongly , akin to blinders on a race horse , limits sideways or backward looking , keeps the horse looking ahead toward the finish line . Then you can give the horse a fresh bag of oats or like the new CEO give her 14 million…she will get it WHEN the results warrant it , not the promises !
We have had our 2015 for a month with 1300 miles. Rear lift gate got stuck 3 times when opening up. Wouldn’t open all the way but motor kept pushing and trying. Air conditioning stopped blowing cold air 3 times during hot spell and started blowing hot fish smelling air. Motor is making a fluttering or pulley type of sound when running, loud enough to hear when windows are down and sitting at idle. Paint has countless little rust specks in the paint all over the horizontal surfaces. Dropped at dealer today, we’ll see what the outcome is.
Please provide updates once you know more. Thanks!
I ordered a new 2015 Suburban thirteen weeks ago. I still do not have it and the neither the salesman, dealership nor a GM marketing manager can tell me when it will be delivered. As a retired GM engineer (thirty-seven years), something doesn’t seem right about this delay. It cannot be entirely blamed on the “lack or railroad cars.” No one has given me a straight answer about the delay. The early reviews about the new Suburban are positive.. I would sure like to have mine so that I could see that for myself.
You guys are all stupid f#%*s, how many Range rovers have been recalled? How many Mercedes trucks, ML, GL, G have been recalled? NONE. Europeans can build an SUV but Americans CANT!! WTF. I need to buy 3 Chevy Suburbans, and now I don’t even have option as those European SUVS are not large enough. Thank you you fat fu$*ing GM employees.
Calm down you idiot. Try googling before you spout off. In the last 3 years, Mercedes has had recalls for faulty seat belt cables, loose trim pieces, mis-shaped floor mats causing stuck accelerator pedals (yeah that’s not dangerous), sudden loss of power and engine stalls, failing brake/tail lamps plus fuel leaks with risk of fires. And that is after a 3 second google search.
Your overpriced european crap can stay there.
After a long hiatus from buying GM vehicles due to bad experiences and shady dealers, I was thinking of giving them yet another chance by purchasing a new HD2500 Sierra pickup. After seeing this article and comments, I see that nothing has really changed. All American car companies are still building crap, charging ridiculous prices and hope the American public will buy American. I guess I need to look at Toyota and NIssan for something that won’t blow up or cost me a fortune in repairs over the life of the vehicle. How sad…