Enabling the GM AppShop and in-car Wi-Fi hotspot, the upcoming launch of OnStar’s 4G LTE connectivity in certain 2015 model year GM vehicles will coincide with the introduction of the tenth-generation OnStar hardware in those products. The new generation of OnStar componentry replaces ninth-generation hardware and enables voice along with 4G LTE data services.
“We are focused on constantly improving the OnStar service so that the system continues to remain a trusted value-add for GM drivers,” said Terry Inch, chief operating officer, OnStar. “4G LTE will enable the most powerful OnStar connection ever.”
First launched in 1996, OnStar was a pioneer in the automotive industry by incorporating connectivity into the vehicle itself. Currently, OnStar Advisors respond to approximately 185,000 calls every day, or more than two calls every second.
OnStar is standard across the 2014 GM lineup. Additionally, the OnStar RemoteLink smartphone app, which allows owners to lock or unlock doors, activate the horn and lights, and remotely start a properly-equipped vehicle, is included for five years for properly-equipped GM vehicles in the United States.
Comments
I have a 2011 Camaro and hate Verizon service. Was glad to see AT&T (which has been my wireless provider since Celluar one Days) would be taken over. I want to upgrade even if I have to pay for a new on-start hardware. I contacted OnStar and got the following Answer:
Dear Mr. Martinez,
Thank you for taking the time to e-mail OnStar regarding your OnStar system.
I apologize for any confusion this issue may have caused. The new 2015 vehicles that have a Gen 10 hardware will be the only vehicles connected with AT&T. The new cars are being switched over to AT&T to have data plans for the built in wifi inside the vehicles. Any vehicle that has a Gen 9 or lower is not connected to AT&T. I am sorry, you are unable to replace the hardware in the system to have the Gen 10 hardware.
If you have any other questions, please feel free to reply to this message, call us at 1.888.4.ONSTAR (1.888.466.7827) or press your blue OnStar button.
Sincerely,
Samantha
OnStar Information Specialist
I am totally disappointed that I will be stuck with old technology with no chance to upgrade. This policy has to change! Hope this is reconsidered as I DO WANT TO UPGRADE even if I have to pay hundreds for it!
Well just bought an impala LTZ they told would have the WIFI threw my provider,ON STAR informs me that I could not have the WI-FI feature with my 9 GEN ON STAR platform, I guess its part of the sales Pitch to be able to get the sale.
This is bad publicity for GM/CHEVY/ ON _STAR……
why not at least provide us ( 9 GEN) user with an updated software and or platform?
Not only is it more sales for all but to add customer service excellence at the same time.
Not happy..
J!
My 2009 Saturn needs a Onstar hardware upgrade.
Things where great until a year and a half ago they told me my Onstar isn’t available, in the USA. Now they say it isn;t going to work here in Canada . What is going on? I have learned to depend upon this service and now get smacked in the face with it. Not knowing about 2g, 3g,etc. is it better to buy a GPS and follow their directions. OH wait a minute ? it can go in ANY CAR? HMMMMM my GM loyalty may be in question. GM it is your move, warning I am upset, treat me with kid gloves.
I am in the same boat with my 09 SS. Of course GM would rather sell me a new car than upgrade this one. I have news for them. I ain’t buying another Chevy.
I’m getting an upgrade for my 2013 Malibu and I’m super excited
I want an upgrade for my 2012 Impala, I think it sucks that you have to upgrade vehicles to get upgraded service like the 4g lte. It’s ridiculous that they expect their consumers to pay out thousands more just to get the upgrade, instead of just being able to upgrade the system.
I really want to upgrade my OnStar for my 2012 Checy Cruze LTZ – why doesn’t OnStar allow for previous models to upgrade? That seems highly illogical – from a tech and sales perspective. I can upgrade my entire Cruze to 2016 standards yet I can’t update the tech? WTF???
I just got a 2015 Escalade EVS premium and I was told it nose not come with wifi hot spot boohoo I’m way frustrated with Onstar and GM
hi I have a 2014 ATS Cadillac and I was wondering if the upgrade was available the hardware was available for my ATS to have the OnStar put WiFi hotspot
I have a 2012 Escalade. Generation 9, can i upgrade it to Generation 10 for the infotainment?
If I have to buy a new vehicle to maintain a guidance system, it WON’T be another Government Motors vehicle!