Over the last week, GM Authority has received several letters from iPhone 5 users outlining troubles when using the new Apple device with the Bluetooth connections of their GM vehicles. And earlier today, we confirmed with General Motors that the automaker is working on an update that will improve the Bluetooth connection of the iPhone 5 with select GM radio/infotainment units.
All of the letters sent to GM Authority’s tip box describe a successful initial pairing process and as-expected functionality for outgoing calls. Upon receiving an incoming call, however, the Bluetooth connection transfers the call from the Bluetooth speaker system to the iPhone itself (what is otherwise known as Privacy Mode). To continue using the hands-free Bluetooth system, users are forced to transfer the call back to the car.
Deleting and then repairing the device doesn’t fix the issue, which seems to be limited to the iPhone 5 — as all other (older) iPhones seem to continue working properly.
We can only assume that the update to be issued over-the-air via OnStar (as GM has done before), but have no information on the timing of the release.
Are you experiencing issues with your GM vehicle and iPhone 5? Sound off in the comments below.
Comments
I have had the problem with the IPhone 5. The other problem is that when I get in the car and start it while already on the phone, it doesn’t transfer correctly. I have to transfer the call to the car then also.
I’m not sure if the address book has to download every time I start the car or if it is supposed to retain it in the system. If I try to make a call too soon after starting the car, it says “address book still downloading. Please try again later”. I didn’t have this problem in other cars. Is this normal for the Volt? Hopefully this will be different after the iPhone 5 onstar update?
Same issue here. No problems with my iPhone 4, but my iPhone 5 is being a culprit. Read several forums stating the sync contacts/ address book will resolve the issues, but have yet to try. Hope a fix goes OTA soon.
2013 Volt Owner with iphone 5. Incoming calls are routed to the iphone and not to the car speakers. I have to press transfer 2 times in order get the sound thru the car speakers. Very annoying please fix!
I am having trouble with the iPhone 5 in my 2012 Tahoe. Can’t wait for the update!!
I’m having the same issue including Pandora integration. Hope it gets fixed soon
I have an iphone 5c and the Pandora ap in the My Link system doesn’t work.
Can this be fixed?
2013 Buick Regal and iPhone 5 don’t mix. I’m dropping calls, cant pick them up, they’re ringing in the car and answering on the iPhone itself. Annoying to be in a hands-free state and have no way of avoiding the phone fumble. OnStar advisors know nothing of the problem and claim I need to talk to the dealer; the dealer says they don’t have a fix either and that it’s probably my phone. Bullpoop I say, my 2009 Pontiac paired fine with this very phone. As I’ve typed this short message, I’ve watched the Bluetooth reconnect with the car THREE TIMES.
Will not let me play the music stored on my iPhone 5 or let me use my phone
I have an iphone5 and am trying to pair it with my 2008 Cadiilac CTS. i press the the voice command button and say, “hands free”, the voice says, “hands free” also; it does not say hands free ready, but right away says “on-star ready” and will not take any commands (bluetooth, pair etc) that I tried giving. It finally hangs up on me, or I do… I have tried all of the suggestions from people online, but still can’t get past the onstar voice. Help!
Lynn – have you tried calling OnStar and asking for the update?
I’ll do that, thanks Alex.
What if you are not an Onstar member.
Have a 2013 Sonic RS Hatchback. Connectivity problems with iPhone4s since new. Taken to service five times to two different dealers. Radio replaced once. Dealer even had his droid phone lock up. What next?
I’ve called onstar from within the Cruze, and was transferred to GM support. The lady was helpful, but only told me iPhone 5 is not currently compatible. An update should occur at the first of the year, and pushed over the air when available.
I have a 2012 denali hd and a iPhone 5. This issue is very annoying!
This issue drives me crazy. I have called apple, GM, Onstar and they all say they can’t fix the problem. I think at the very least GM should tell people when they are buying their cars that they will not work with the iPhone. I have a 40k plus car and the bluetooth does not work!
Bill — I feel your pain.
The issue seems to be with new and different Bluetooth hardware/software stacks found on the iPhone 5. It’s still a new device, so I’m sure an update to GM’s systems is right around the corner. Just curious — when you called OnStar, what did they say?
Alex
I am in the same boat. Paid $40,000 for my Equinox in May. Car has been in for bluetooth problems where it just doesn’t work and can’t sync my phone to the bluetooth. Finally I am told it is my phone. They still are telling new buyers that the bluetooth works with Iphones. False advertising!
My 2012 silverado pairs, receives calls just fine and plays music through USB interface. My problem is “voice” dialing. I have to say the whole phone number out instead of the persons name (I really don’t remember everyone’s Dang number. I did get an update a couple weeks ago from your other post, but obviously not to fix this. It’s an iPhone 5. Saying “voice” instead of “dial” brings up Siri
I also have problems receiving phone calls in my 2013 Traverse via Bluetooth. Will we be notified by e-mail or something when an update is available?
I have a 2012 Holden Commodore, thought it might be unique to my phone, obviously not – obviously no fix in sight just yet?!
My Iphone 5 cannot find my 2010 Camaro to connect via Bluetooth. I never has this problem with my Iphone 4. Very frustrating.
Same problem here too with my 2013 Equinox. Also with Bluetooth on Siri will not work correctly. Turn by turn navigation seems to think its operating via Bluetooth but its not. Also all notification sounds turn off such as incoming text messages. No sound or vibration.
I have an iphone 4 and it doesn’t work with my 2011 Cadillac SRX using Onstar. It does connect but the incoming voice is so garbled you can’t understand the person calling you. Outgoing is fine. Is there a GM Firmware update for this? I called apple support and onstar support to report this but still doesn’t work. I think it has to do with ios 6.
I also have trouble with iphone 4 on cadillac sts. I can call out ok, but everyone says speech is too garbled to hear. On star calling is good, just no iphone.
I have a 2013 Chevy Volt and an iPhone 5. Same issue as defined in this thread. Very annoying to have an important call come through and have it directed to the iPhone. Doubling annoying when the call moves back and forth between the iPhone and the Volt speakers. Acing no experience with OnStar downloads, I’m wondering how I will know when this has happened.
Paul, I will try to get a status update from GM on this tomorrow.
2013 Volt, Iphone5 thru AT&T. Outgoing calls ar fine, most of the time. As explained in prior posts, incoming calls refuse to use the cars audio system. I can hear my phones ringtone thru the system fine, radio fades and mutes, climate control slows down, As soon as I answer the call the call goes directly back to the phone, radio and blower return as if no call was coming in.
Also occasionally, the bluetooth connection drops, have to either delete and pair again of shut off and restart the car. Very annoying.
Dealer said working as designed until a fix comes in from GM, AT&T and Apple say there are no updates from them in the works.
Hope this is fixed soon.
That is my exact issue as stated above with my new iPhone. My android had no problems with doing bluetooth in my vehicle. Please hurry and fix! This is driving me nuts – enough to think about exchanging my iPhone for a Galaxy!
I have a 2011 Regal and an Iphone5. The phone connects/pairs with the bluetooth but i experience the same problem with a current call being transferred to the Regal when the car is started. Also, the car rings for incoming calls but when i select answer call from the display, it only answers on the phone. The Pandora app on the Regal does not function correctly as it did with my previous Droid. The only way I can listen to Pandora is by switching the source to bluetooth…. very annoying.
I have a Buick lacrosse 2012. My iPhone 3GS worked fine with it. Then I got an iphone5 . My outgoing calls work but incoming will not connect. Is there a fix available?
I just read Carlotta’s comments and thought I had written them and forgot that I had sent it. We have the exact same problem, car and phone. What has perturbed me is that I have taken the car in 2 times to our dealership, made a trip to Verizon at their request and had numerous calls to Buick support. This has been going on for about the last month and a half. Tuesday, I was told to check back with the dealership in about a month. RU kidding me. This is a known problem and they had me running all over and making all kinds of calls but they know it all along. Come on GM. I am ready to go to some of the dealerships and sit in their sales area and announce to potential iPhone owners not to buy GM products at this time.
Same here. Dealer held the car to “check the programming”. After he did this analysis, they informed me that only me and another client had this issue with the Iphone5. He suggested I go t AT&T (not Apple) and see what downloads they can push to the phone to correct it. His tech guy was in contact with Apple and GM and there is no known fix at the moment. No time in the conversation did he mention that GM already knows about this and GM is working on it. I find it hard to believe that only 2 customers at this dealership noticed the problem, considering how many folks have an Iphone5.
Poor response GM. The selling point of bluetooth is the advantage of being HANDS FREE, for safety concerns. Better hope no one has an accident fumbling with their phone or the TRANSFER button when a call comes in. I would think you would take an active stand and issue a bulletin to your dealers and customers to beware. And maybe a sense of urgency to fix the issue???? Whats taking so long, Iphone5 has been on the market for quite some time.
Guys, we’ll try to get a status update from GM on this issue on Monday.
Alex
Does anyone have an update as to when this will be fixed?
I was good with my Iphone 5 and my 2011 duramax until Feb 1. It worked great for 6 weeks. then not at all. I was able to get it to work if I deleted the profile on the truck for the phone, and deleted the phones your vehicle profile, restart both the truck and the phone (yes power off and on) and repair. But as soon as you stepped away from the truck bluetooth would cease to work if you came back to the truck. Major annoyance. Now I can’t even get that to work, oh and I also upgraded to IOS 6.1 still no help. Will try onstar tomorrow to see if they can push the update for GM’s fleet.
I’m using my iPhone 5 with my 2011 Tahoe. It pairs and connects and disconnects just fine. The sound quality to the outside caller is HORRIBLE. It’s almost unusable.
When I make a call through Onstar it’s fine. Through the iPhone the people that I’m speaking to can not understand me. It’s the bluetooth connection — not the in-car system.
HELP!
Same issue w/ iPhone 5. Blackberry worked fine on all functions include Pandora. Switched to iPhone 2 months ago. “privacy” switch to phone speaker was annoying but i knew how to deal. Mow I agree something happened in the last 2 days or about Feb.1. Nothing speaker wise works.
Correction! After being USB wired in, I unplugged and made a call, voice activated, routed to car speakers, perfect. Left unplugged, started the car so the Bluetooth had to auto-reset. Made a call and received a call just fine! Did OnStar update in the last hour? We’ll see if it keeps working tomorrow.
I have a 2012 Chevy Sonic LT. Had the iPhone 4 when I first got the car, and switched to the iPhone 5 when it came out. Everything was going fine up until a week ago. I can still connect my phone through Bluetooth to make calls, but I have absolutely no luck when it comes to streaming music through Bluetooth. My phone cannot even find the option to connect to “GM Music Device.” I found it maybe twice in the last week, & connected, only for it to immediately disappear after I left the car.
It’s really upsetting considering both the car and phone are practically brand new, and I really only ever listened to music through the Bluetooth option! Glad to hear I’m not alone with the Bluetooth problems, though.
Still no updated. IPhone 5 came out October 5th. Typical GM inferior technology as compared to other auto makers.
Yep. Very disappointing. I called the OnStar today and he said the same old thing, that they’re working on a fix. Why does my phone work fine with the last cars I’ve had, but GM can’t get it to work with theirs? I wanted to like the service with GM, as this is the first GM car I’ve had, but it seems inferior to the others I’ve experienced.
So who is Alex Luft who posted on this thread that he was getting an update from GM? Suddenly there’s no profile for him. Is he a GM rep? Is anyone from GM monitoring this thread or are we all just wasting time?
I have a 2013 Chevy Volt and whenever I am talking on my iPhone 5 through bluetooth, I am told, it sounds like I have the window open (lots of distortion). Never had problems like this my Prius. Just called the dealership and they told me that I need to update my bluetooth software on my iPhone. Guess he didn’t read the email that GM is having issues!
Just purchased an IPhone 5 and found an issue with SIRI being activated when trying to make a call via Bluetooth/Voice. When attempting to access the phone directory, SIRI being activated gives internet search results based upon interpretation of your directory contact.. Only workaround is to disable SIRI manually everytime you get in the car unless you never use internet searches. Has anyone seen the same problem, or have a different solution.
I have had the Cadillac ATS 2013 wwith the CUE and am still having the same problem. When is someone going to fix it!!!! Cannot get it to answer without actual using the iphone 5. You mentioned an update coming back in November of 2012, its 4 months later!!!!
I got a call from Scott ((no last name given) @ Onstar on 2/8/13. He stated they would escalate the call to fix the problem. If everyone floods them with calls maybe something will get done. 972-372-1723 was the number he called from. Or Onstar’s # he gave me was 888-466-7827 Option #9. Let’s see if the power of social media will make it happen.
OK OnStar…..let’s fix this problem!
Quit promising us a fix and DO IT!!!!!
OK I don’t know what happened but all of a sudden, it’s working. I called Onstar last week complaining about the issue, they didn’t know anything about it but connected me to a technical person, who said she was aware of he problem and it is being worked on, no ETA when it will be done.
This week, I received a few calls and…IT WORKED. No notices, no messages, nothing.
All of a sudden ours worked and we have had no notice from buick, on-star or our dealership. You would think if they finally have a fix they might let someone know who has been complaining ever since purchasing the vehicle.
I noticed that with the latest iOS upgrade I’m able to control my music from my phone and the radio. Before, once plugged in I hd to use the radio (iPhone said it was be controlled by the radio and to use it. This was not included in the software release notes
Mine started working as well. Didn’t work last weekend, but yesterday I received 2 calls in the car on my iphone 5 in my 2013 Volt and on neither one did I have to send it back to the Bluetooth connection in the car. It stayed there by itself.
Yes, it would have been nice to be notified, but I’m grateful that it works. The OnStar rep I last talked to told me that if they did an update, I’d receive an email. I haven’t received an email.
Mine WAS working. I received 2 phone calls today. But then on the third one went only to my iPhone5, no sound on the Cue or anything, Found our my iphone5 is not pair up with the CUE in my ATS. So, I have tried to pari in but have been unsuccessfulI. Even went to my Cadillac dealer where I purchased the vehicle and they canno get it to work. When I try the iphone5, in the car with the motor running and my iPhone5 keeps search…….then it will give this message:CONNECTION UNSUCCESSFUL, Make sure “Cadillac Cue” is turned on and in range.
Any ideas what is going on!!!
Now a friend has a Samsung and we tried pairing hers with my car and we were very successful on the first try….quick too!!!! HELP!!!!!
So what is the resolution. I just got the 5 yesterday and it just spins saying its searching, Meanwhile my Blackberry worked without a hitch! Crikey!
I went thru Apple Support. I had to do a Network Reset
Utilties/Settings/General/Reset/Reset Network Settings.
It worked for me…….but I can call hands free but when i get an incoming call, I have to press the phone button on the steering wheel then press the hands free on the CUE. GM is sending out information on an update via a letter. My dealer told be to expect it in March.
Since yours is brand new, I would also go back to the store you bought it
Hope that helps!
Finally had the update from Cadillac for the CUE with my 2013 ATS. Everything is working perfectly!!!
I did have to reset my iphone5 and then delete the pairing that was previously on there, Then it paired perfectly!!!! Patience……technology is changing so fast that everyone cannot keep up.
I was at the store today thinking they could help. They gave me this pained look and said “You have to go back to the manufacturer of the truck” PS it’s GM DUH! “These phones are known to have connectivity problems!” Well for crying out loud why didn’t she say it yesterday when she said iPhone was better than the new BB10. Big strike against the iPhone5!!!!!!
After fighting the connectivity since feb1 I took it to the dealer. There is no supposed update. I finally took the plunge and did a factory reset on the iPhone 5 and it fixed it immediately. I even backed up everything on the iPhone 5 to iTunes on my laptop before the restore and was able to save everything including 330 of my pictures and reload it. Bluetooth works as advertised and pairs on its own again, once the initial setup is complete. I think it had something to those free apps I installed previously that somehow interfered with Bluetooth. Kind of Like malware does. Try a restore. What do u have to lose?
Ever since my last iPhone software upgrade mine has worked perfect. Incoming calls come across fine on Bluetooth. I don’t know if that was a coincidence or not, but it’s all good now.
my iphone 5 worked in my Cadillac ATS just fine until today when I took the car in for the software update that cadillac is doing on all ATS and XTS models. the software update wiped out all previous settings and was like starting from scratch. Now I can’t even get the phone to recognize the bluetooth in the car. So I went from having bluetooth, to new and improved update, um not! to no phone at all in my car.
Please let me know, when iphone 5 and volt blue tooth issue fixed. I have stopped using blue tooth because of lost voice many times during conversation.
I too travel with my job everyday and I love my Bluetooth but since I bought the IPhone it will not work with my 2012 Equinox. Do we see this being resolved soon?
My 2012 GMC Acadia will not pair with my iphone 5. The dealer says there is a software patch “coming” from GM to fix the issue, but cannot say when on how update will arrive. When I try to pair my iphone 5, I press the PHONE button in the vehicle and say “BLUETOOTH”, then say “PAIR” when prompted. My iphone 5 initiates a search, but cannot find the vehicle. HELP!!
I found what I had to do with my iPhone5 for it to pair with the lastest update with my CUE was to delete the program from my iphone5 then pair it. You may also have to reset the phone.
Article written in November….and we still have GM issues in March?? Hello – why isn’t this more of a priority to fix, GM?? VERY UNIMPRESSED… We spend all this money for a new car and new phone … and this is unacceptable !
We’re still having problems – is there a fix? Haven’t been able to use ucomnect since we got our iPhone 5, sometimes pairing works but it doesn’t stick, sometimes it doesn’t work.
2013 ATS, I phone 5 worked for first month with Bluetooth until downloading IOS6 update. Phone will not pair will Cadillac Cue system now.
Cadillac has a new update for the Cue that makes it all work. You should have received a letter. Call your dealer.
I purchased a 2013 ATS and i have an IPHONE5. My issue is my car will not allow me to sync my phone so that i can play music from my phone. The only way i can make it work is by using an AUX cord. But with a luxury car this seems ridiculous. Please help!!! Thank you.
Your dealer should be helping you sync your phone.
Mine was sync prior to leaving the lot with it.
Cadillac also has a new update for the CUE
call your dealer.
Already tried the dealership today they were no help. Pairing works fine but i cant play music from phone. I dont understand what the problem is. My other cars play iphone5 with no problem what so ever.
I bought my Chevy equinox in August, I bought my I phone two months later! My blue tooth doesn’t work! One of the reason for buying my car was the blue tooth! When is GM going to fix this issue! I want to be able to use this feature in my car! I think GM is taking way to long to fix this issue!
Our issue is on a 2011 Chevy Silverado. If we use the USB port to play music from the IPhone 5 it may work fine for a while. Then it locks up, shuts the music off and you have to pull over, turn the ignition off and back on and then plug the phone back into the USB. Everything works fine with our 4S phones. We have purchased 2 new cables to make sure that wasn’t the problem. Hope all of these issues get handled soon. So far, not much luck having anyone at the dealership handle this. Basically we will have to leave our vehicle and phone with them to try and troubleshoot. Leaving the phone is not an option as far as I am concerned.
I’ve had my 2013 camero for 3 months and have to bring it back to the dealer 3 times because my Bluetooth keeps disconnecting. I have the IPhone 5 and was told that if it happens again I need to enable the connection and connect it again. I don’t feel I should have to deal with this on a new car!!
I spoke with my Chevy Dealer again on Friday, May 10th and he said this is an Apple issue. He was being super technical, which I’m not and saying Apple hasn’t released some part of their bluetooth technology to the car companies. This angers me to the utmost degree! You buy a new car and you want that safer technology of bluetooth to make calls and you can’t have it. Another problem will be if this is happening with the 5 and they haven’t gotten it fixed YET, what’s going to happen when the 6 comes out. This will start all over.
I have similar issues…. when I say “call” and give the contact name in my iPhone 5 it will say calling the contact and then only says the last 4 digits of a number and then obviously the call does not go through as the number is incomplete. So, inorder to get around that I have to pick up the phone (now not hands free is it?!) and ask Siri to call “johnny” and it will then call johnny via bluetooth. Frustrating!!
I cannot Bluetooth pair my iPhone 5 with my newly purchased 2013 Chevy Traverse. I get every indication that pairing is being attempted; but, alas, I get a message … on both my iPhone 5 and the SUV’s info screen … that pairing failed.
Previously, successfully paired my iPhone 5 to a: [1] Motorola T501 Bluetooth receiver (which I use in another auto); and [2] pair of Seenheisser wireless headset.
Now, I have not activated my OnStar.
I am having a similar but opposite issue. When I make outgoing calls it starts out on the intercom, I switch it to privacy mode to talk privately and several times throughout the call I lose the Bluetooth connection and it picks the connection back up and the call is now back on the intercom. Very frustrating as some calls should be private and the only way I can do that is turning bluetooth off. Any news on a fix?
Just so everyone knows, since i updated to ios 7 i havent had any issues with bluetooth in my 2012 denali hd…. So theirs hope soon.
My husband and I too have the iPhone 5, however our problem seems to be the opposite of what everyone else is posting. I have a 2013 Equinox. Our issue is that when we are operating in “private mode” the system keeps kicking it over to the Bluetooth speaker. We then have to continually select the handset device to keep the call private. When you have a car full of people it can be very annoying and distracting. Dangerous.
I cannot use my iPhone 4s with my 2012 Volt. When paired with the Volt, if I I turn off the car and then later get near the car with the phone, it turns on something in the car that completely drains the 12V battery. I’ve had to have it jump started more than once. The fix (relayed from “Chevrolet Engineering” through my dealer) is apparently to never have the phone paired with the car. If paired, I was cautioned to never bring the phone near the car unless I intended to drive.
I’m happy that GM is actively responding to customer complaints about their infotainment systems and integration with phones like the iPhone. Unfortunately, what I’m hearing from GM are untenable solutions. “Never bring the phone near the car unless I intend to drive” – That’s just not an adequate solution. I received a recommendation from a GM rep to get out of the car, shut it down completely, take all key fobs at least 200ft from the vehicle and then return in order to resolve an iPhone integration issue. Again – completely untenable. That same GM rep told me that she was not aware of any plans of upgrading the software on the car. I hope she was misinformed.
Finally, able to successfully pair my iPhone 5 with my 2013 Chevy Traverse; but, then, experienced problems obtaining Bluetooth connection.
At the suggestion of a friend, I purchased the iPhone app “Blue Attach”; which makes securing connectivity much, much easier.
However, when I have established Bluetooth connectivity, I notice a drop in the battery voltage gauge. Once I disconnect Bluetooth, the battery voltage gauge slowly returns to “normal” (mid-point value of “14”).
I just purchased a 2013 Volt. The product is spectacular however the infotainment system’s integration with iPhone 5 is buggy. It was relatively easy to sync with Bluetooth. However, I’m a bit disappointed in Chevy claiming Pandora support. You only get that if you have a phone attached to the USB connector and you’re using the PHONE’S Pandora account. Unfortunately, you must reboot, kill Pandora, get out of the car, walk 200ft away, get back in, restart, etc. repeatedly to try and get this integration to work. It just doesn’t work as expected or advertised and frankly, spending this much effort to play audio is frustrating considering the cost of the vehicle and the level of sophistication of the rest of the product. Plugging in iPhone 5 to the USB jack has other deleterious effects. The phone will likely have to be rebooted as the link effect screws up your ability to use headphones when disconnected. Further, apps on the phone start to behave badly either failing to launch or failing to operate properly. Bluetooth integration is not much better. The system consistently screws up my audio tracks on my books and disallows certain playback modes at odd and unpredictable times. BUGGY BUGGY BUGGY – FIX IT PLEASE. There is potential light at the end of the tunnel. A GM rep told me that iOS 6.2 might resolve many of the syncing problems with the Volt. The infotainment center I fear is still buggy in fundamental ways. I hope GM does not pass the buck and fail to do what’s right.
Any idea when GM will be able to have the iPhone 5 Bluetooth issue fixed?
Dunno, but it was not behaving too badly for me yesterday. A call came in, rang to my phone but when I answered, the car took the call. It was a strange and unexpected switch. I plugged in my phone this AM and I had to reboot it to get it to function normally. The car again immediately threw a Pandora error. I’m having a hard time pinning down the symptoms and triggers for this strange behavior.
my iphone5 got disconected from bluetooth ? I can not reconect it . I have 2013 Verano
Iphone 5 here, and a 2013 Volt – Bluettoth connectivity a D-
All calls flip from the Volts hands-free to the Iphone Handset, then flop back to the Volt, then flip back to the iphone. All at random times.
I’ve placed many calls to GM and the volt advisory team – I’m told GM is working on the problem. They’ve been saying that for 9 months now. My wife could have given birth in that amount of time.
The bottom line is GM dont cares at this point. They are onto the 2014 models and leaving the previoud sales at bay.
I am NOT happy with this car, but I’m stuck with it for 2 more years as a leased vehcile.
GM,
Listen up. You wanted your new customers to use this website to joint the “community”. It would be helpful if you actually monitored this site and provided some feedback. All we’re doing is building a bunch of animosity.
I am having the exact same issues with the iPhone 5. I just recently changed from the iPhone 4 and had no issues at all. I just bought a 2013 Chevy Equinox, and loved the hands free phone use with my iPhone 4. I have been so very disappointed that the iPhone 5 has not worked properly. Please get a fix soon!! Thank you.
I have a 2012 silverado I cannot get bluetooth to find my truck all it does is search. Since I work out of my truck its annoying as heck.I would never updated to a Iphone 5
I have a 2012 silverado. To pair press the voice button and say “Bluetooth” then say “pair”. If thAt doesn’t work your truck needs to be taken to a dealer
AN update to share for all!
Aug 1st GM released our long awaited software update. Ian from the Volt advisory team called to inform me of the update. I took my 2013 volt into the dealer 2 weeks ago for the fireware update.
Sinde then, my all phone calls have been working flawlessly. No more flipping back and forth to the volt and iphone.
I highly recommend everyone getting their cars in for this update.
Hmmm, tried to get mine updated today but the dealer did not have any information on the firmware update.
Can you provide any details so the service people know where to look?
All I know it was a USB update the Volt tech had available on his latest CD from GM. The update did document that it corrects bluetooth issues with smartphones.
If your dealer is still at a loss, give Ian at the Volt advisory team a call. He knows of the update and can inform you or your dealer about it.
I phone 5 will not always pair with Bluetooth and if it does it will not reconnect when I leave the truck and get back in it. Took it to the dealer and they had no answer. Its a 2013 Siverado Texas Edition
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Updated iPhone 4 to ios7 and Bluetooth functionality is lost in my 2014 silverado with multitainment center. Assuming GM is working on issue. No problem syncing in previous iOS. Not seeing issues people reported for iphone5. I can’t connect at all.
My iPhone 5 doesn’t connect at all! It did initially and would work for a couple of weeks and then it would stop. There would be no appearance of blue tooth (light on infotainment center) and I could not call using blue tooth. Now my dealer won’t even work on my system. They insist that it is my new iPhone!
This was a selling feature by my dealership that they really talked up when I was looking at the car. Now it doesn’t work at all!
I upgraded my iphone4s to ios7 now I hVe no voice commands my calls go thru Siri not the car! Calle Apple, Onstar and GM went to the dealer to no avail… No answers.. GM did state that Apple did not notify them of update and so their tech support will be working on some kind of update! So in a nutshell the consumer has the raw end of the deal and everyone is passing the buck saying it’s not their fault! People buy this product to make the streets safer for hands free dialing and now what! A law suit maybe?
Once doing the update to iOS 7 in my iPhone 5, I’ve gone through two radios in a week in my 2012 silverado. After hanging up, the radio freezes in phone call mode and can’t get out. Have to full the radio fuse and took it to the dealer. Both times it’s shorted out the radio and been replaced under warranty. $40,000 for a truck and i cant use the hands free in fear of toasting another radio. To say the least I am extremely frustrated and livid. I hope there is some sort of fix or update that will help this. Apple is no help at all when it comes to the phone even with AppleCare. Gm has no idea why it keeps happening. How many radios do I have to go through? Am I the only one experiencing this issue?
My 2010 will no longer recognize my I phone after installing IOs7. Hands free worked once but now it will no longer find GM vehicle when searching. Apple geniuses say need to reset Bluetooth on vehicle. They demonstrated procedure on a Bluetooth speaker . Needed to turn speaker off then on to reset so iPhone could again recognize and pair with it. It worked.
GM needs to allow Bluetooth to be reset or turned off/on by owner to allow iPhone pairing and hands free phone operation.
GM PLEASE ASSIST YOUR CUSTOMERS!!!
That,s an Escalade 2010 above
I have been having this issue with my 2012 Buick Enclave & Apple Iphone 4s for about a year. Same thing that I have called, Apple, OnStar & GM with no help in site. My question is, has anyone who has had this problem upgraded to the new Iphone 5s? I am hoping if I do that this issue will go away??????
I had this problem about 6 months ago. Dealer couldnt fugure it out. I ended up backing my phone up through itunes then wiping my phone, and reloading my contacts and apps. Been fine ever since.
Tim Morse
I have a 2013 Denali HD and my new iPhone 5s does not sync at all. My old iPhone 4S works perfectly with it.
I have an iPhone 4 with IOS 7 and I’m having the same trouble. The blue tooth connects, but I have to transfer the call to my phone to be able to hear the phone call. I’ve tried everything to fix it. My music from my iPhone plays fine – it’s just the speaker part of the blue tooth that isn’t working.
I have the same problem. My I-phone 4 worked fine. When I first got my I-phone 5 it paired without problems and worked fine for a while. Now I can’t even get my I-phone 5 to pair with my car. It is very frustrating and dangerous. I felt much safer with my hands free telephone use while driving. Will anyone ever let the owners of these cars know what is going on. I have a 2013 GMC Terrain & I am not happy.
I currently own a 2013 Chevy Cruze that I purchased in August and also own an iPhone 5. My Bluetooth worked fine it let me use my hands free calling and my pandora, until Christmas Day I received a call and after that my Bluetooth will not connect anymore. When I go to manually connect it says not in range when my car is turned on and I’m sitting in it. Will the update fix this problem?.
Brianna — have you tried unpairing and then repairing your iPhone with the Cruze? That would be the first step to diagnose something like this 🙂
I decided I would upgrade to the iPhone 5S to see if that would fix the problem. No change. Everytime I use my Bluetooth I will be talking for a little while….then all of the sudden the Bluetooth will stop working & go back to my phone . Then I keep talking just on my phone. In a minute or two it will go back to my Bluetooth. Everytime I go to the Gm dealership to get my oil changed I have them document it. They say they don’t know how to fix it. I honestly think that they know how to fix it but don’t want to pay for it. I will never buy a GM car again!
I have a 2014 Chevy Equinox and an iPhone 5. Luckily I’m not having connectivity issues like it seems a lot of people have. I do however have an issue with my phone not making any sounds when it’s sitting in the car. I hear nothing out of the phone itself, or over the vehiicle speakers – no phone calls, texts alerts, or emails. The only way I do hear anything is if it’s connected to the charger and actually playing Pandora or my iPod. Anyone have this issue or know anything about it? Here’s the only other issue I have so far (it was a Christmas present so still very new to me) – when I connect my phone to charge, it automatically starts playing either iPod or Pandora whether I want it to or not. Any way to stop the app from automatically opening?
I have a 2014 Equinox and its bluetooth spotty at best. My wifes HTC EVO would pair with mylink but receiving calls only worked occationally, outgoing worked most of the time. Audio streaming wouldn’t come off “PAUSE”. Bought an LG Optimus F3, the phone calls work all the time, and the streaming seems to be ok. But Pandora will not work. My Sony TL works great for Pandora on the Equinox. Is GM actually looking into the mylink issues? From what a read here, sort of looks like they are passing the buck. Im not using an apple product and its just as flaky. -Bill @ San Diego
My iPhone 5 S will not connect bluetooth to my 2011 chevy cruze. It’s pretty frustrating. I’ve gone to the dealer they say it’s my phone, then I go to apple and they say it’s my car..
I am having issues with my Droid. Randomly the phone will disconnect from Bluetooth during a call. GM has some other issues. Examples:
When scrolling through favorite radio channels using the steering wheel controls not enough time is given to listen to the channel. You have to click the button twice. They need to add a few seconds between channel changes when using the steering wheel controls. Another problem when you scroll your favorites channels using your steering wheel controls the it doesn’t change on the main radio screen. Make no sense.
Hope they fix all these issues soon.
I ordered my Sonic LTZ in 2012 and received delivery in late August 2012. I have an iPhone 5. The problem didn’t occur in the beginning but has been an issue for at least a year now. When I get in the car and start going my phone constantly connects and disconnects for varying amounts of time. Sometimes it will “catch” in a few minutes, and other times I have been in the car for over an hour and it will continue to do this the whole time. Very annoying and pretty useless when you have to use Handsfree in Chicago and now all of Illinois. My dealership just replaced the whole radio, after stringing me along for this whole time with updates….and unfortunately it is still the same old story. What can be done? Is there anything I can do? I saw some OnStar comments…..and I let this expire because I didn’t need/use it. Please don’t tell me I have to pay $200 + a year just to use my handsfree? I anxiously look forward to your comments!!!
Frustrated and helpless,
Julie
I have a 2009 Malibu and I can successfully pair my phone however, it makes me pair my iPhone 5 everytime I get into the car. I have owned other GM vehicles with other smartphones and have never had this problem. Has anyone found a fix for this?
I recently purchased a 2012 Chev Captiva. I wanted towability and bluetooth and it had both.
Right away I started having problems with the bluetooth. First it was that it would not always reconnect. I took it back to the dealership and they repiared it and that seemed to solve the problem. Then the problem started getting worse. I noticed it on a 2 hour trip and it droped the pair (not the call). Now it does not even let me get through a call without dropping the pair.
I was told by the dealer my phone is not compatible. I went to the website and my car is not even listed (how do they know it is not compatible, the car is not even listed on the website).
My car is very similar to a Sonic so I looked there and my phone is compatible with it.
The symptoms I am having are a perfect match to this article so when I called GM they said to contact ONSTAR for this update. I did and I was set up for the update and then I get a call saying my car does not qualify for the update. I need to get a different phone.
How do I do that, according to the article, my car is not even in existence and therefore I cannot find any phone that is compatible. This is crazy… I have the symptoms and my phone is compatible with almost all of the Chev cars yet I buy the one car that does not qualify for the fix.
Someone please help.. I have checked with Verizon and i have the latest software on my phone
Phone Motorola Droid Bionic Andorid Version 4.1.2
2012 Chevrolet Captiva.
[email protected]
I wanted to give everyone a update from my Bluetooth problem on my 2014 Silverado. I just had the truck in to the dealer and the dealer has applied several software updates.
The dealer then told my phone was not compatible with my new truck and that I would have to get a new phone. They pointed me to this GM site that list all the phones that work with GM.
http://www.gmtotalconnect.com/
My current phone is 6 months old and worked with my 2011 Avalanche but not on my new truck.
What is interesting is the phones listed are old and you can no longer purchase many of them.
I have this escalated with GM and it appears to be a major problem for them.
I have the same issue with my galaxy s4. Paired up rang through speakers a couple of times then only through the phone after that. Unpaired, then paired them up again with no results. Someone please let me know when they do the software update so I can unpair them and then paur them up again.
My2014 equinox will pair for a week and then not work. It will take two or more tries to connect. Very frustrating.
Similar problems. However, I have a new one. I tried to answer an incoming call while on the hands free. It didn’t connect the call and now it continues to ring over the speakers, even when the car is off. Pretty sure that’s not supposed to happen.
Dear Apple and Gm,
I really like both of your products and have enjoyed using them together for a while now. Would you please work together to fix the issue concerning syncing an iphone 5 to gm vehicles?
Would it be possible to develop a more universal way to connect for such a standard feature?
Hi I’ve the similar issues in my silverado 2012 the phone repeatedly jumps back n forth between phone and truck . I take delivery of my 2013 zl1 next week and have concerns that mylink is going to present a whole new lot of problems for a start it seems very difficult to download an Australia map for the unit now I’ve concerns that my back up plan to use google maps on my iPhone is also going to be an issue. Due to blue tooth issues ect . Can anyone give advice on where to upgrade maps ect . Alex I know your working on these issues but GM needs to address the popularity aspect of the apple I phone 5 unless their going to make their own phone in which case they would not have my confidence. I feel that other mylink owners do not wish to have other equipment floating around in the vehicle to do its job either ,everything is 98% there , so come on GM work with mylink so Alex can move on and do something more productive than listening to us all winging about these issues cheers Bardo (Brisbane Australia)
My 2014 Chevy Cruise keeps dropping the Bluetooth connectivity with my IPhone 5C. OnStar remote ap doesn’t play well with the 5C either. I had a 2014 Impala (until my child wrecked it) and it worked beautifully with the 5C so I know GM is capable of making this work. Why don’t they?
Hi I’ve purchased a sony car radio cheap thing for my work ute last week have had no issues at all and can view my maps on the screen as well. But I agree with Stephens comment love the zl1 love the silverado love the iPhone there all popular they should work together to get it resolved cheers Bardo
Are there any updates on this issue? Spent an hour on the phone yesterday with GM infotainment and Onstar. They claim a bluetooth software update is available but cannot be downloaded now. It will be automatically sent to my 2013 Cadillac in about 30 days? Tired of not being able to answer incoming calls. Thanks.
I would like to give everyone a update as to what I have found out. GM is having serious issues with most of the phones although they will not admit it. I have a new 2014 Silverado truck and I have had it in the shop two times for Bluetooth issues. I have called GM customer service several times and they told me my Droid Razzr Max is not compatible. The Bluetooth software version on the phone is an older one and will not work. It worked great in my 2011 Avalanche go figure!
The dealer has applied software patches (over 4) to my truck and it did not make a difference. I told GM they needed to fix the problem or I was going to return the truck as a lemon. In Georgia if a dealer can’t fix a issue after 3 times they you have the right to return the car as a lemon.
GM told me that they would buy me a new phone to solve the problem. (Any phone I wanted) That’s great but I really don’t want a new phone. So I went to the Verizon store and spent over 2 hours testing the phones. All the phones had the latest and greatest Bluetooth software. We tried the Samsung, the latest Droid and IPhone.
The Droid and the Samsung worked better then my old Droid however, it still did not work 100%. One example we tested is the google maps and the turn by turn voice. It does not work when the Bluetooth is connected in my truck. The iPhone seemed to be the most stable as we could use the turn by turn on that phone. Although we were unable to test all the phone 100% because of time they still don’t work correctly. What is interesting is if I they buy me a new phone and it still has issues how will they resolve the problem?
It is very frustrating to see GM make a product that doesn’t work.
My suggestions to everyone having problems is to take your car to the dealer have them update the software and see if it helps. If it doesn’t help start talking about a return and use the lemon law in your state to your advantage. Simply by buying new phone for everyone isn’t going to solve the issues considering the phone I tested still had issues. The software in the new vehicles from GM is broken and they have no clue how to fix it.
I wish I had better news for everyone.
Good Luck!
I leased a 2013 Cadillac SRX with GM CUE system. My calls transfer from my iphone V to car speakers just fine. I have not downloaded iphone new IOS platform because I think it will screw this feature up. My problem is the voice navigation on my iphone will not play on neither my phone or thru car speakers when I’m in my car. it works fine when I’m not in the car. Also It works in in older model vehicles. Why does it not work on the CUE SYSTEM?
I prefer to use my iphone navigation because GM CUE navigation is lousy and complicated to use. Had I known how difficult CUE would be to work. I would have opted out of that technology all together! My friends all own Ford SYNC TECHNOLGY and swear by it!
They all say they would not go near GM VEHICLEs because Ford’s TECHNOLGY far surpasses GM.
GM technical service team blames everything on APPLE’s technology!
I’ve found GM’s tech support of little value as the sift thru manuals to help address my CUE problems. I left Lexus to come to GM and I’ve leased 3 Cadillacs in the last 6 years, all have had problems and I’m so glad I didn’t buy one of them. After this experience, I think I’m going back to Lexus! Sorry
I have a iphone 5s and works great with phone features on the 2013 chvy suburban. The only problem is how do I pair my music to the car? I have to plub my phone to the usb or aux in order to use music or youtube. Does anyone know why? and is there a fix? thank you
I have a 2011 Volt. I upgraded my Samsung Galaxy Nexus to a Galaxy S5 over the weekend. The Bluetooth connection constantly connects and then disconnects, making the connect/disconnect sound each time. It does this the entire time I’m driving unless I turn off Bluetooth. I never had any issues with the old phone. I’m out of warrantee so it’s going to cost some big bucks to get the dealer to fix it. I’m not a happy camper.
Would this also be the reason that I do get a voice with Siri when I ask for directions? Annoying and unsafe to have to look at the phone all the time. I also have an iPhone 5.
I have a 2011 Cadillac SRX and am having an issue with Siri being cut off, and the connection keeps saying “End call” every time siri gives me a direction. Is there a firmware update or a patch for this system that anyone knows of? Any help would be greatly appreciated.
My iPhone 5 cannot find my Equinox 2014. It will pair correctly and work while I am in the car. Once I leave the car and get back in it, the iphone states that it cannot find the Equinox and that I need to get closer. Can’t get much closer than the front seat.
Hello I was wondering if there had been any news of a fix for this issue. I just purchase a 2010 CTS and am experience the same problem with my iPhone 5. The dealership told me that there is no fix, but I’m hoping this is not the case.
OnStar just updated my software when I was having an unrelated compass/navigation issue. Erroneous compass readings probably would have cleared the next time I restarted the car anyway (2013 Malibu Eco), but my iPhone5 seems to be working smoother with the voice recognition.
I recently purchased a 2015 Yukon Denali. My iphone paired ok but I get no sound for incoming text messages and my keypad on the iphone makes no clicking sound when I am typing. Any suggestions??
My iphone had been working just fine with my 2013 Terrain, but I started having this problem just a few days ago. These post are well over a year old, so I am assuming this issue has been fixed since mine had been working just fine. Have any ideas for me about why this may suddenly be an issue? Thanks for any help!
I had no idea that there was a problem with connectivity until after the deal was done. My iphone 5 has been a nightmare- not working properly with my 2014 Terrain just caps it off. I’m ready to go back to my iphone 4! It will work for a day or two and then when you really have to call someone- “bluetooth not found!” Ug….
This just happened to me this morning. Could not answer my iphone 5s as usual by using button on steer wheel. After taking call using phone and ending, a few minutes later an onstar recording came on BY ITSELF and began telling me the onstar features.
After pushing onstar button to stop recording my phone pairing disappeared!
Now i am unable to pair my phone back up. Could it be my system needs to be updated??
My 2014 Captiva LTZ has had some issues with bluetooth already, and I’ve had it for less than a month. Also, OnStar still isn’t able to be activated, though I’ve had a new module put in this past week. The dealership told me that once the OnStar is activated that it should work just fine. However, when I was driving the 2015 Tahoe from the dealership last week, my iPhone 5 connected flawlessly and would dial my contacts when I said them. In my Captiva, I have no clue how to call someone by name without using Siri directly through pressing the home button on phone. It dials digits that I did not say. Also, when I attempt to pair the two, the PIN number that is supposed to show up on the phone does not on mine, but it will with my boyfriend’s galaxy S4. I’m not sure why GM would make a product that isn’t 100% compatible with the most popular phones out there.
We just traded in a 2010 Equinox for a 2014. Our I-Phone 5 worked well with the 2010 but not the 2014.
We keep pairing up and can make phone calls. Then a few days or a week later, we have to do it again. Either I-Phone or GM needs to get their problems worked out.
My new 2015 Tahoe’s infotainment system will not even turn on this morning.
My iPhone 5 syncs up to my “my link” equipped 2014 silverado work truck about 1/3 of the time. Very frustrating!!! On star says it’s a GM problem. Very annoying that I have to pull over to the side of the road to make and take “non hands free” phone calls in my brand new truck. Maybe GM can supply all us owners experiencing this problem an old school hands free Bluetooth earpiece device until they come up with the RECALL repair that will allow us to use our fancy factory hands free “My Link” device. Meanwhile, I guess we all are stuck with our “Can’t Link” system? C’mon GM, make this a priority please.
It’s not just the iPhone it’s also the galaxy note 3
I just got an iphone 5c, it seemed to have synced very well, however having problems. If I am sitting in my car and go to answer a text , the phone will dial my telephone number. Do I have to make some adjustment on my phone because this is happening, please help>
When will I be able to get a newer phone that will actually stay paired and work with my 2013 GMC Terrain? My IPhone 4s is 3 years old (battery is dying) and afraid to get get rid of it since it is only phone working in my car, my husband has a Samsung 3 that won’t work in the car and it is over a year old now. Very sad to own $35,000 car that only works with older phones that are no longer available in stores! When is update coming so I can get a new phone that works with car?
MY 5c was working fine in my Chevy Equinox yesterday. I had similar issue with phone book downloading, etc but no big deal. This morning, the phone and the car are not connected at all. I tried to “pair the devices again” and the phone cannot be found (or vice versa) what can i do. I also do not have the onstar activated so how will i get the update?
I have a 2013 cts that i cant use 4s or 5s to play music no matter how i try. I have tried blue tooth and it will sync to call but dont try to ply music it tells you that its incompatible and to disconnect. Very disappointed that gm cant do better than this on a 47k car kind of bull …. if you ask me. Read all the forums talking about the wrong cord and turning it around in usb port bla bla bla all to no avail.
anybody else having all this trouble? crazy part is i can play my ipod nano? Plug directly in w brand new 5s and cord and no go with music stored, pandora, i heart radio ect. Blue tooth will let me make a phone call and answer phone fine, guess thats all you should expect in a 47k car these days maybe i should have spent 50k and bought a german auto
I have a 2011 CTS and my iphone 5S will connect but while the car is in the navigation mode (screen up) and I make a call or receive a call when it ends the system will not go out of phone mode. The radio will come back on but I have no control to change the station, volume, and no navigation voice prompts. I am making my second trip to the dealer tonight. They told me it was my phone and the system was working properly. I have to stop. kill the engine and restart the car and the system to get functions back.
I have a 2015 Equinox and my iPhone 5s was paired and has been working fine since November 2014 when I purchased the vehicle. All of a sudden a day ago it wont pair at all. When I hit the Bluetooth on my phone it says -make sure Equinox is on”. It is on and it doesn’t work anymore.
I just spent 40 minutes in my 2015 Tahoe and my iPhone 5 disconnected then connected a total of 10 times. It is super annoying having to see the display come up and not baing able to make calls. I was on my way home from the dealership that reprogrammed my radio which was supposedly supposed to fix the issue! GM please do something to fix this issue! The first month I owned the vehicle it worked perfectly and my phone has no trouble pairing to any other devices!
I have a 2014 Impala LTZ. After a month or two, I started to have trouble using my Iphone 5s with the car. After about 10 minutes of driving, my Iphone 5S disconnects and then immediately reconnects. It does this for they rest of the trip every 2 to 8 minutes. Quite annoying. I have had it back to the dealership and they worked on it for two days making sure everything was updated including my phone. It still disconnects. Dealer said that the Iphone 5S may not be compatible. Verizon, my cell phone provider, says it should be compatible. Anyone having this problem?
I just purchased a 2014 Equinox and at first my iPhone 5S loaded fine. But two days ago when I went to use my phone it was no longer in the phone settings and I tried linking up and its saying to insure the Chevy Equinox was turned on? The vehicle was parked, but turned on. My phone is still not linking help!
I had a 2011 cruze Ltz and never has problems in the 2 yrs I owned it. Traded in on a 2014 and it un-pairs every couple of weeks. I then have to to forget the vehicle in my IPhone 5 to successfully re-pair. This got old a long time ago. Spoke to 2 friend that recently traded in an older chevy for a new one to find the same thing is happening to them! Never happened on previous model. One has IPhone and other has a Galaxy. This needs to be fixed before someone has an accident.
I have a 2009 Escalade & 2010 Escalade ESV. I have an iphone 5. Both cars pair well with the phone, however the 2009 will not disconnect when the car shuts off. It stays connected and when I receive a call and I am near the car, the phone will ring in the car even though the car is off. I have tried to “forget the device” and repair the phone and it does not work. I have tried to restore the phone to its factory settings and it does not work. The 2010 ESV works like it is supposed to. Apple cannot figure this one out. Very frustrated.
My 2009 Silverado issue has been resolved, below is the procedure I used to fix through a GM fix. Hopefully it will work for others with different phones and vehicles.
On the OnStar device press the phone button once and wait on response
Then say “Digit dial” wait for response
Then say “star key” wait for response
then say 22890 dial…you will have to say each number one at a time and wait for response then continue with numbers. Once done with numbers say dial.
if done correctly you will hear a voice confirming and reprogramming OnStar. Once complete turnoff vehicle remove keys and close door. Re-enter vehicle and give it a try.
MAKE SURE YOUR PHONES BLUETOOTH IS OFF BEFORE BEGINING.
Hope this helps others!
Glad this worked for you. It did NOT work on a 2013 Terrain. Everything you said, step-by-step, worked until the computer connected. Then it said, “Cannot program your phone.” I don’t need the phone programmed – I need GM to download a GM fix to MY GM so my iPhone will work! What about your USB connection, if you have one? Does it work?
Thanks for input. I was hoping it would fix my issue.
RWH
fix this asap please!
The 2013 GMC Terrain is my first experience with GM. What a joke! Bluetooth is sketchy at best, and the USB connection does not work AT ALL with an iPhone 5 iOS 8. GM – are you SERIOUS? There are millions of iPhone users and your “advanced technology” can’t even support a USB connection? I have a 2001 Accord with a $125 Kenwood aftermarket radio with a USB input that connects EVERY TIME I plug it in.
And the side mirrors that scan down when in reverse do not reset to the normal, saved position when taken out of reverse. I keep setting and saving my seat preference (I’m 2), and the computer cannot even remember this. A $30K vehicle and you can’t handle the basics?
Every call to GM is either “a fix is coming” or “it’s Apple’s problem.”
Want to know what so many Americans buy Japanese vehicles? Look in the mirror! Your product sucks!
I have a 2011 Buick regal. My iphone 5s will no longer pair to the car. It did for about a month. Now when I use the voice command or go through the configuring screen it keep getting the “Bluetooth failure” message. I have tried to pair with different devices and I am still getting the same message.
My problem is not connectivity issues but I know longer hear the phone that I am calling ringing. I have a 2010 Equinox.
Has the update been done? I can’t Bluetooth my music stored on my iPhone 5s to my 2010 SRX. Do I need to call Onstar?
I thought I was the only one this was happening to! About 3 weeks ago my Bluetooth just stopped working one day in my 2012 Chevy Cruze LTZ. I have an IPhone 5 and it worked perfectly for months. I’ve tried everything. It won’t even let me delete my phone from the system or the other phone in the system (I bought the car with 8 miles on it & I have no idea who the other person is with their name on the list). It freezes up when I “delete device.” It won’t let me “pair phone” either. I took it to the dealer, they didn’t know how to fix it & wanted to charge me for looking at it! I hate this car as it is & now the Bluetooth doesn’t even work? Great!! I surely didn’t have this problem with my Camry but people told me to buy American. NEVER again! ANY help/advice would be appreciated. Thank you!!
Have a 2014 CTS coupe. Radio locks up after using Bluetooth with Ipone 5s and 5c. None of the contorols work with radio. (steering wheel buttons, knobs, touch screen) Never had a problem with my 2001 CTS coupe. Paid alot of money to be told ‘thats what happens with bluetooth’ Clearly there is something different with the cars. After this lease, will consider a Lincoln or Crysler, simply because of the dismissive service attitude.
I have an Iphone 6 and a 2012 Silverado, it has more problems with interface controls than the iphone 5. Is GM working on an update for newer phones? Is it even possible to upgrade my truck radio with a touch screen and new software to get more use of newer technology? i like to keep my vehicle more than 2 years but still want some of the changes.
My 2014 Terrain will not stay paired with my iPhone 5c. I have had the car into the dealer 3 times, have talked to on-star, and have had Apple on speed dial. Apple has given me a new iPhone along with an earpiece phone. The iPhone and earpiece have stayed paired. Also, I have paired an iPhone 6 and an android phone, non of them stayed paired with the2014 car. The iPhone 6 has not stayed paired with our 2013 terrain either. This problem has been and is very annoying.
I cannot get my texts from my iPhone 6 help,
The contacts on my phone when I first paired the phone to my Silverado are there and the truck sees them. All contacts added later… the truck does not see. I have re-paired phone but probably need to do it again.
I have a 2012 Buick Regal and Bluetooth in my car doesn’t connect. Attempts to pair but states must turn Bluetooth on. It’s on on my iPhone 5 but the cars Bluetooth won’t turn on
I have a 2015 Chevy Cruise. My Iphone 5 hooked up no problem, that is until yesterday. We came back from the United States and when we got into Canada it only worked for a little while. Now it won’t work. Any ideas?
I have a 2014 Lacrosse and when my wife is on a call using Bluetooth and another call comes in it makes a loud noise. The noise is the equivalent of having the horn blown inside the cab of the car . She too has an Iphone , is there anything that can be done or does anyone have a similar problem?
I have a terrible time connecting my BlackBerry Z30 as well as my wife’s IPhone 5S ( we have a 2015 Chevrolet Equinox)
iPhone 5 in my 2012 Tahoe worked great. Traded up to a 2015 Yukon Denali in October 2015. Everything worked great for the first 6 weeks. Took truck in for a warranty repair (butt buzzer quit). While in the shop, computer program was “upgraded”. Starting the next day, whenever I make, or take, a phone call using the Bluetooth…when that call is terminated, the infotainment system starts playing music from my iPhone. I have unpaired, and re-paired the phone. I’ve upgraded the iOS in the iPhone to the most current version. I’ve done the factory reset on the infotainment system. Still insists on switching to iPhone music at the end of every call.
We bought a 2015 Chevrolet Silverado HD and both my husband and I have iPhone 5’s. Does any one know why there is no voice recognition? We can’t call a phone number without pushing in the keypad the number and once the person on the other end picks upturn can not hear us.
Now the truck has no voice recognition at all is there something I can do to fix.
I have a iPhone 5c iso 9.3.1 (latest update) and 2015 Malibu with my link while synced through Bluetooth no problem making or receiving calls but everything else is awful music cuts in and out and the worst is not getting a notification when I receive a text msg I have the “show notifications ” turned on but I don’t get a notification on screen and with my volume turned all the way up on my phone there is no sound through the car or my phone just vibration so not only will it not alert me through the speakers it takes the alert sound from my phone so if I don’t look at my phone I never know if I received a msg any ideas would love to hear some
I have an Iphone 5 and have been having problems after the last couple updates on my phone with my 2015 cadillac. The car continuously shows connect, then disconnect and has my husbands name on the cue with his Iphone, which he does not own one. I called the dealership and they said people are having problems with the apple Iphones and GM cars everytime they update their phones. The phones and cars are not pairing up and you have to delete something off your phone and the cue and start over. I had no luck with my phone or car in doing this and now can’t make calls hands free or receive . Trying to get help to solve before I go to dealership to see if they can do anything.
I have a 2013 Volt which exact problem described in the article I have IPhone 6E, but this problem started about two months ago it always worked ok , any help
I’am experiencing the same thing with my iPhone 5SE and IOS 10 and all subsecent version of IOS. When I receive a call, I take it with the stearing button then the call sound stay to the phone like private call. I have to transfert the audio to the car stereo system every time.
It’s getting annoying. Please GM fix that!!!
Ps: was working perfectly with ios 9
Have the same problem with I phone 6! Only on incoming calls
My 2011 Buick Regal won’t let me pair my iPhones 5C. Never had a problem until now?
I have a 2012 Buick Lacrosse and IPhone 5S. No issue until Apple updated their IOS from version 9 to 10. Incoming calls ring through speaker but calls stay with the IPhone instead of the cars speakers, Have no issue with outgoing calls. This started October 2016 and still no fix from either GM or Apple. My IPhone 5S works with a 2016 Lacrosse. Tried an IPhone 6S with my 2012 Buick Lacrosse and had same problem. Its an issue with the Bluetooth module in the IPhone working properly with the Bluetooth module in the vehicle. IPhones 5s, 6S and 7S all have the same Bluetooth module so would expect an IPhone 7S to exhibit the same issue with my 2012 Lacrosse.
Looks like it’s time for some class action to get GM and Apple to solve this issue. It’s been going on way too long!