This won’t be the first time we have pointed out the fact that the hard plastic dashboards in GM’s GMT900 vehicles, including the Chevy Silverado, Avalanche, Tahoe and Suburban as well as the GMC Sierra and Yukon, simply suck. There’s no getting around it. And recently, we’ve received a mounting amount of tips about these dashboards cracking.
The hairline cracks seem to be occurring on 2007 model-year trucks and SUVs, on either the driver- or passenger-sides. Like so:
According to most of the letters received by GM Authority from readers, the driver-side cracks most commonly occur to the left of the instrument cluster, while those on the passenger side take place in the area surrounding the airbag, closer to the middle of the dash. Some of the customers experiencing this problem have had their dashboards replaced free of charge, while others have not been as fortunate. General Motors hasn’t returned our request for comment.
Meanwhile, users have created a Facebook group to discuss the cracked dashes and the YouTube video above has generated over 43,000 views as of this writing.
Do you have a cracked dash in your Chevy or GMC? Sound off in the comments below.
Comments
GMT900…. I simply NEVER liked those trucks.
I have same issue, cracked dash right above the airbag. My truck is a 2012 gmc sierra 1500 texas edition. My coworker has the same truck but a 2010 with the same exact crack
Same problem, crack on passenger side dashboard above airbag. 2007 Suburban, 68k miles. Also had front door pulls replaced under recall due to sharp edges. Note: I have had to replace both 2nd row power window switches.
I have a 2011 Silverado Crew LT with 11,000 miles and three months left on the warranty…just found a crack above the passenger side dash by the airbag!! I have found numerous photos and it is scary how they all look almost exactly the same!! I’m taking it in to the dealer tomorrow so I’ll post if they honor my warranty. I’ve had some issues with warranty work…one dealer told me that GM has really put pressure on them to keep warranty work to a minimum and often back-charges which leads the dealerships to being shy about problem solving. Go figure!
Ok-I took my 2011 Silverado Crew LT noted in my original post to my dealership late Feb. ’14. They inspected it and without a lot of fanfare promptly replaced the whole dash. No question, comments, etc. They did acknowledge right off that they have seen this problem on both the driver/passenger sides frequently.
My 2009 silverado Lt has cracking behind the instrument cluster and by the passenger airbag, hoping that the dealership im working with will help me get it fixed by Gm have had the truck 3 months
Cracked dash 20011 Tahoe anyone find a replacement or has this issue ever been addressed? ??
I have the sane thing on my 2012 seirra
I have a 2013 Avalanche that cracked a week or two ago. I was at a stop light, minding my own business. We have an extended bumper to bumper warranty and the company is telling me it won’t be covered. Bumper to bumper means crap I guess?
I also have an extended warranty that will not cover my cracked dash and passenger side air bag sticking out of dash. It seems like the GM standard warranty should cover a cracked dash on a truck still under warranty.
I have a 13 gmc sierra and i have a crack on the left corner of the passenger side airbag. These dashes are cheap made. Dont know why they went from vinyl to plastic. Also this active fuel management is a poor design as well. Motor is using oil dealership said it’s because of the afm. Its also fouling spark plugs out because of the afm.
2012 Chevy Silverado the dash just cracked in middle of dash above passenger airbag. I can believe this truck is already falling apart. The rear fold up seat on driver side rear will not fold up right now the dash. I am so disappointed in this truck.
Hi just wanted to add my 07 Chevy Tahoe LS to the list have owned it for over 2 years and the cracks have always been there same spots as mentioned by all others had no idea before i stumbled across this site…Is GM responsible for the cost of replacing…send replys to [email protected] ty
I have a 2007 GMC 3500 HD SLT with multiple cracks at the instrument cluster as well as passenger air bag. Looks terrible for such a $70,000 truck!
Multiple cracks in the dash of my 2007 Yukon Denali.
Mine too, took it to dlr thinking it was, or should be covered from an accident I had not too long ago and just noticed it, however the svc writer shot me down and said no, because of this. GM is a Brand….and with economy still struggling, I understand the need to protect GMs monetary interest, but if this is an ongoing problem across the board it needs to be covered.
I too am a victim of the “Cracked Dash” saga. Truly disappointing!! I haven’t had my Suburban for even a year.
I have a 2008 Suburban with huge crack over the instrument panel and one at the upper left corner of the passenger air bag.
So the dash boards crack on 07 Tahoes, good to know.
And they wonder why people think of American cars as inferior…
You said it. These failures are unacceptable after you paid $35K for one of these things- this ain’t a cheap Yaris (yet a Yaris doesn’t have this failure). You can’t Amorall the dash? Do you have to drive it on eggshells too?
Hah! 94-97 Land Rover Discoveries has dashes that warped in the sun until you got a wave!
Im chevy cruze owner but one thing clear-interior is cheap…
Actually you drive a cheap (affordable we’ll say) car with interior materials that exceed the Corolla and Civic, probably the Elantra too.
There is nothing cheap about the Cruze’s interior. First off, the materials are just fine for what the car is supposed to be. Want a soft-touch dash? Why and what for?
The Cruze’s materials are of a high quality, even though they are not soft. In addition, they are well put-together (thanks to processes at Lordstown) and don’t rattle or squeak, which is more than what can be said for the Cruze’s main competitors. So again, why and how is the Cruze’s interior cheap?
Look I respect that youre chevy fan,and I didnt want to argue Im cruze owner and waited for my cruze 6months and my dashboard creaks when driving and gets worst when hot or cold,even my seat belt and side panels creaks too-yes nothing that wrong but without this it would be perfect just want to say that there is a lot of room for improvement,I like this car,even my wife has bought a brand new aveo(sonic) but I wanted to be critical because cruze has had a potential to be very successful even here in europe… bye
Lucas — thanks for the reply. What you’re describing shouldn’t be happening and is not something that I have experienced with over 10 Cruzen (my own, friends, and various dealer units). Have you contacted Chevrolet customer service about this? If not, I would really encourage you to do so.
How is interior cheap on your Cruze, elaborate…
I have an 07 Silverado LTZ. 139,000 miles and I haven’t had one of these problems except the door handle wearing away a little like in this video. They are sharp let me tell you. Climate control buttons? Idk why people don’t just use the auto feature. I don’t fuss with any controls… Just push auto and it pretty much does what you want it to
People like to complain….
I had no problems with my 07 Silverado. Maybe I has to do with the type of cleaners used on the dash. Many of these can damage (weaken) the material, or make it less flexible and prone to cracking.
I have this Tahoe and have the exact same cracks shown in the video…everyone who has this problem should contact GM at 1-866-790-5600
I have same problem with crack near air bag and above instrument cluster just over the hump. 2007 tahoe owner. I am and have always been a Chevy man but Chevrolet needs to do something about this defect!
2007 Silverado LTZ 70,000 miles and always garaged or protected with a sunshade, same cracks as video, never used any type of cleaner simply wiped it down with a dust cloth. For what I paid for this Truck this is unacceptable.
The wife’s Denali has the crack on the left side of instrument cluster. She loves the vehicle but the dash is cheap. If the interior is up to speed we will buy the next generation. If the dash is cheap we will look to Cadillac or outside manufactors.
GM’s problems with dashboards are nothing new, in my experience. Chevy replaced the dash in my mid-80’s truck after two years use in N. Virginia. My ’94 Caddy has had its dash replaced – after nearly a year wait for parts. Now it is warping again! Out of warranty now. So far my ’03 Avalanche 2500 is Ok. GM needs to rethink the materials used for dashs; the failure rate is simply too great. My two-bits! Jack in San Antonio.
So we have a 2007 chevy tahoe. We have not had this problem but have known others who have. We found true what the chevrolet dealer told us when we asked if our dash needed to be replaced before any cracks occurred. The dealer said people who have used any type of polish or armor on the dash to give it a shiny look cause the sides of the dash to crack because they’re not made to be shiny, they’re suppose to mimic or look like leather. So answer FOUND!
Same with our 2008 Silverado, no problems either cause we didn’t use any polish or armor And there’s still no cracks. Hope this helps!
sorry but your information is incorrect…never used anything on dash and have the cracks and why are they all in the very same places…hmmmm seems suspicious to me
used nothing on my car so not true and still have cracks…is it a coincidence that every vehicle cracked it the exact same places..
I was thinking the same thing… We should file a class action suit.
09 Sierra SLT Loaded, retailed for 52 grand large crack creeping up behind instruments and one around air bag.Wrote to GM they replied sorry about your luck….
I’m wondering if these owners used windshield shades? Heat is hell on plastic, and if they used plastic cleaner and didn’t clean it up very well it could be a contributing factor.
Question is, is the cracking the result of heat/sun damage or is it from long term vibration damage?
Regardless, that’s uncool, I thought we were past that days of cracked dashboards. Hope my CTS continues to hold up, I’m probably gonna start using a sunshade though.lol
Completely agree that heat is plastic’s worst enemy… But these components should be engineered with this in mind. Given the extremely cheap tactile feel of these units, I wouldn’t be surprised if someone didn’t test for heat.
On a somewhat related note, it’s interesting that there are several degrees of hard plastic dashboards. On the one end is the unit such as that found in the GMT900s, but on the other end is the unit found in the Cruze (as well as Equinox and Terrain). Both are hard to the touch, but the dash in the Cruze seems of higher quality… Completely my perception and not scientific.
I don’t believe applying any products or use/don’t use sunshades has anything to do with it. I am getting mine replaced today on a 2009 Denali with 35,000 miles. Have maybe used armorall 3 times and use a sunshade religiously when it is not in the garage. I believe there is a bracket under the dash that breaks, given what I heard from a service tech. Once that happens you now have a speaker with a relatively heavy magnet hanging right in the middle of your dash. Once the bracket goes away the weight of the speaker causes the dash to flex up and down, eventually cuasing the plastic to crack. I was recently watching my dash on a highway trip bouncing up and down llike a trampoline, so to me it is obvious that this movement over time simply causes fatigue in the plastic and it breaks. I am getting GM to foot half my bill, after numerous calls and complaints, but even at that costs me $400 out of pocket. I believe the only reason I got that is low miles and the fact that it is my 4th Yukon. Still not happy that this happens on a $60,000 vehicle – obvious there are design issues here. Do you not find it interesting that the dealerships carry dash replacements in stock??? When I asked if I would have to wait to order the parts the answer was no wait, we have them avialable…. What does that tell you?
how many of these have been produced? between the trucks and SUVs over a million right? i’m not saying this isn’t something GM should have caught while the GMT900s were being developed, just that with the modern media outlets of the day; what used to be a minor issue can look like a very big issue very quickly without a little perspective.
i have friends who own these trucks and i have driven plenty variants myself. whether new, used, or a high mileage rental – i’ve never experienced any of these problems.
I just traded my 07 Avalanche and it had no cracks. Still drive an 07 Tahoe and it shows no cracks. I live in AZ where the dash gets really hot and haven’t seen any cracks in any of the other Tahoes at work either.
just bought a 2012 silverado w/t i’ll keep you posted on the dash like ryan i never use cleaner or shiner on the dash
My 07 Suburban LTZ dash has two cracks, one on the passenger side near the air bag and the other on the driver side, just over the hump. Both cracks just appeared in July.
I have same problem…contact GM at 1-866-790-5600 to put in a complaint…maybe if they get enough complaints they will do something for us..
Yeah Mine cracked in two places one by air bag other just left of the hump by speedo. Nice I thought. I hope no one ever gets hurt from this. The edge on mine was very sharp too.
So after 2 weeks of being on the phone with my gm dealer and after taking it to the dealership. Kilan the gm rep for my area in south texas says I have to fork up 1/2 the cost keep in mind my tahoe is 2010 3rys old with 56,000 miles ,and Iam the second owner just brought this truck 2 months ago in aug ,but this is unacceptable I buy American made,we all bail out GM ,and I get this kind of workmen ship redicules This will be the last GM truck I buy Thats For sure I may be one but im sure there will be more ,sad this has to be this way buying american is not the way to go anymore Built with pride what a joke……
2010 Suburban 49k miles with a huge crack above instrument cluster. Dealer said $300 to replace. I’ll never buy another Chevrolet
2007 LTZ mine is cracked in the two places.
I have a 2008 Tahoe with a crack over the instrument cluster that has gotten larger over the months and another close to the passenger airbag that started over a year ago! I bought it over 2 years ago with 70k; now has 110k.
Sam — have you contacted anyone at GM or your dealer about this?
’07 Tahoe bought new in ’06. Dash starting cracking within two years. First spot was the airbag, then a couple of years ago the drivers side split. Local dealership replaced for $100, which is $100 too much.
And for the record, I never put any type of cleaner on my dash. Shiny dash = dumb.
I have a 2007 Tahoe and I cannot believe watching that video and seeing cracks in exactly the same place that mine are..also my outside moldings keep unglueing…anyone have this problem???
Same problem on 2007 Sierra Crew Cab SLE dashbaord cracking at left corner of passenger side airbag also major cracking on drivers side above instrument cluster.
Have a 2009 Suburban that I purchased new. It has 50k miles. Dash board cracked above airbag at 35k miles and above instrument cluster at 47k miles. Called GM and they told me to take it to the dealer in South Florida. Did not have an extended warranty. They told me they would install a new one for $100. I told them go ahead and when GM makes a formal recall of this part, I want my $100 back. Fair enough. I might add that this car sits outside in the South Florida sun 24/7 because it won’t fit in my garage. Going to purchase a sun shade for it and see if I can keep this one from cracking.
Update. When I went to pick up my Suburban, ( I just had this done 1-18-2013) I inspected the work and they did an outstanding job. I told the service rep I was very pleased and thanked him. I followed him to the cashier and signed some paperwork and took out my credit card when he looked at me and said “No charge”. He only said that he had a conversation with his boss and someone from GM. I don’t know if they are going to split the loss or what. I purchased this new at this dealer so maybe it was worth it to keep a customer. Anyway I am very pleased with the outcome. Good luck to all.
@DF Carlson that’s great to hear! Which dealership took care of it?
Maroone Chevrolet, Pembroke Pines, Florida
You were lucky…GM will only pay 45% and I have to pay the rest…dealer says it will be around $400.00
wish i could send all of these complaints to GM, so we all get the same treatment…
2010 chevy suburban. on 28k miles. i dont drive it much and garage kept. found crack on drivers side dashboard. hoping that my warranty will cover it.
I think that should fall within the 3 years/36,000 miles…
My 2009 Chevy Tahoe Hybrid has 2 cracks. One by the passenger airbag and one long crack on driver’s side above instrument panel. i am the original owner and the Tahoe is garage kept. There are less than 50,000 miles on the vehicle. I took it to the dealer as I was concerned about the airbag, and was told that it is a very common problem. However, since my vehicle is over the 36,000 mile mark it will be $900! We purchased the extended warranty in case we had battery issues with hybrid, but it does not cover dash either. I am so angry about this! Obviously it is a common problem and posted all over the internet. Everyday, I look at the cracks in my $50,000 Tahoe and am absolutely DISGUSTED! Thanks for the great customer service Chevrolet, with your flawed dashboards!
I have just dropped off my Sierra pickup with 27000 miles to have the piece of dash that is cracked replaced. GM needs to own up to this problem of inferior material being used on this style dash and recall and replace it. Sometime ago I had to replace a sun visor on my 2008 Toyota Camry because it was falling downward and blocking the drivers view, it would not stay up in either position. This week I recieved a recal notice on the visor. I have submitted my receipt for reimbursment, the point is if Toyota is recalling to replace a sun visor surely GM should replace these dash parts since it is a wide spresd problem and they know it.
tried working with GM advisor in my area and all she was willing to pay was 45% which left me with a payment over $350…seeing what they did, i even question whether i didn’t end up paying the whole thing…GM never live up to their promises…
February 9, while cleaning the dash ,I notices a 11/2 in cracked on the right side top of Dash proximity to air bag on my 2009 Silverado XLT hard plastic. I am beyond word, The craftman on this vehicle. I have been a loyal Chevorlet sinces my first Nova 1974. I have not finish paying for this vehicle, and this come up. what up with. Unsatified customer.
I also own a 2007 Tahoe with a crack above the instrument panel and crack next to the airbag on the passenger side. I love my Tahoe, but this sucks and upsets me every time I drive it. Chevrolet show own their mistake!
I have a 2009 2500HD LTZ that also have two cracks in dash
Update to my issue. GM went ahead and covered it even though it was no longer under the 3 year 36 coverage anymore. New dash does look a little different also. Wondering if made differently now?
Mike, thanks for the update and glad GM stepped up and did the right thing.
I’m not sure if the dash is, indeed, made differently now. What are some of the differences you’ve noticed about the appearance of your new dash?
glad they did the right thing for you, unlike the rest of us..we should all be treated the same..
The texture is different, and is thicker at the edge where it meets the other plastic dash piece that meets the lower windshield.
I HAVE A 2009 SUBURBAN, ABOUT 8 MONTHS AGO THEY REPLACED THE CRACKED DASH. NOW THE ONE THEY REPLACE CRACKED EVEN WORSE ABOVE THE CLUSTERAND THESE PEOPLE DON’T WANT TO REPLACE IT AGAIN. A 46000 VEHICLE LOOKS LIKE CRAP NOW WHAT CAN WE DO?
Check your previous paper work, mine when they just replaced it came with a 12 month 12000 mile warranty.
2010 chevy avalanche 43000 miles cracked left side. Dealer said no fix with out warranty its cosmetic. This should b fixed by GM. What are my options? Chris
Chris,
everyone gets treated different…i had mine done and it cost me $351..supposedly GM paid 45%…got a feeling I ended paying the whole thing..good luck..contact your dealer and then GM
Call GM, I just got the dash replaced friday on my 2009 suburban had to pay $200 but thats better than $800. Don’t deal with the dealer they are full of shit!!!!
I have a 2007 suburban, and I have a crack on driver side and passenger side, also all four of my door handels are peeling. I did receive a recall letter for the door handles. My truck is out of warranty, and doubt they would replace my dash.
We have a 2008 Yukon 49,0000 miles with the cracked dash drivers side. They agreed to replace with $200 ded. I argued I should not have to pay anything for a defective part and that I am a customer of 23 years. They did not care. I will never buy another truck from them.
I have a 07 Chevy silverado with the same cracks above the cluster and airbag. Is gm doing anything about this???
I have a 2009 GMC Yukon, & also have a cracked dashboard near the passenger side airbag. The plastic is so paper thin, Im concerned about plastic shards in the event of an accident/deployment of the airbag.
These vehicles are way too expensive for this cheap shoddy work. GM needs to replace this. Anyone have theirs replaced by GM?
There is thousands of gmc vehicles with this problems, they try to blame it on the armorial. Don’t give up just keep bothering them they will help you. You are right these vehicles are not cheap!!
I had mine replaced twice. first time for free , paid 200 the second time.
Mine was just replaced. I had to pay a $200. ded. It should have been free. The dash material is obviously defective.
thanks for this site and your expertize
i have 2009 yukon denali, 3 1/2 years old with 55k miles always garaged
babied
maybe armoral 1 or 2 times at the car wash
does any on eknow waranty limit on time /miles for this
noticed first crack today by the pasenger air bag like you showed in the video
any advice on how to force GM to replace it appreciated.
thanks Allan
This is happens to thousands of vehicles. GM is aware of the problem. Google cracked dash and you will see. There is even a face book page with good info dedicated to just this problem. You should be able to get it replaced at worst for $200. deductible.
GM is aware of this problem. Call the manufacture and they will set up a case file for you.
I have. A 2007 Chevy Tahoe and my dash cracked right by the passenger front airbag.we should start a class action lawsuit!!
I have both a 2002 and 2009 Avalanche. The 2002 I used Armorall products for years. The 2009 I have used only once in 2 years. The 2002 has NEVER experienced cracking but the 2009 less than a month ago develop one crack..then two and in the exact same places as witnessed by other owners.
2 local Chevrolet dealerships/body shops/sales gave me the blank stare and the “well, I’ve never seen that before”. Since few items actually stick to the acrylic or ABS or whatever was used on this dash, it is hard to stop the dash from vibrating when over a bumpy road, increasing the problem. A neighbor whose profession is to vinyl and plastic repair in vehicles told me he could fix it but there would be no guarantee.
This is evidently a problem Chevrolet and GM has known about since at least 2007 in other vehicles besides the Avalanche. Yes, it pissed me off that at 67,000 miles I have to be concerned about safety, resale value and the plain embarrassment of a poorly designed and poorly developed dashboard and makes me hesitate to ever buy another Chevy product for I know well enough that the local garages won’t fix this. I refuse to pay $1000 for a dashboard on a vehicle I bought in good faith for over $40,000.
took my 2009 Denali yukon in today 4-22-2013 for cracked dash
they have a new program where they calculate your miles/years over waranty then charge you a deductible for the dash repair
i got mine replaced for $200 which i am happy with
thanks to all for all the help on this site
Just got off the phone with GM customer service 800-462-8782 and was assigned a service number. Have been told a district specialist will call within 24 hrs. In the meantime I have contacted 3 of the major Chevrolet dealerships in the Knox or surrounding county area and one informed me that they have seen problems from 2007 to 2009 and covering just what I have found out. Sierra, Yukon, Avalanche, Tahoe, Silverado and Suburban GM models have had similar problems. Told also that if out of warranty if anything GM will pro-rate a fix.
I agree with others that one a class action suit at a minimum should be done. Affecting the passenger air bag section, who knows what this damage might result in. Interference with proper application of the air bag (perish the thought) in the event of an accident? But cheaply made to begin with, whether the original purchaser or a 3rd party investing in a used vehicle, no matter if it has 50k or 100k miles on it, the dashboard should not be that cheaply made.
A Mechanical Engineer by trade myself for over 30 years, I’ve seen poorly designed products in my past, but to compromise a highly visible and safety oriented item like a dash board and since 2007 with 6 years under the belt now with not having improved the design is just plain wrong!
I agree that I will hesitate to ever purchase another GM product based on salesmen at local dealerships giving the blank stare or service managers not owning up to the problem or just plain cheap design to compromise on lightening the load of a vehicle…c’mon….I’ve dealt with design of plastic items in the past. A bit of reinforcement ribbing underneath the fragile areas wouldn’t increase the weight but just strengthen the weak area and doesn’t adversely affect a mold cavity for extruding this dashboard.
I await the decision of a specialist by GM and argue having to pay a pro-rated fee but it will be better than biting the cost of the entire replacement plus labor locally.
2011 Chevy Silverado 1500 LT Z-71. Second owner, bought in 2011 with 11000 miles. Now has 40,200 miles. Noticed a crack on a thin section of trim above the passenger airbag. (That’s how I ended up here) Have always owned Toyota trucks, really like the way the new Silverado looks. This will be the last Chevy I own, back to the Tundra next year. All because of the way the manufacturer handles stuff like this.
I Have spent over a week, contacting 3 dealerships in my area in addition to a GM customer service rep who indicated that my 2009 Avalanche issue would be addressed.
Anything I dislike more is to be told one thing only to get something else. We as consumers should not have to spend countless trips down telephone lane to be heard or to discuss over and over the obvious. Service reps in 3 local dealerships have now admitted to me that they have seen the problems identified by others between 2007 and 2011 GM vehicles.
Whereas I have seen consumers respond that GM authorized a free replacement up to $200 or $250, I was quoted $345 + tax to get a replacement. Granted it is better than paying full price for the change BUT not one consumer should have to pay a single penny to have a defective dashboard replaced. Asked what kind of mileage I have on the vehicle, it SHOULD NOT MATTER what mileage is.
A consumer does not buy a vehicle, new or used with the idea that defective parts will have to be replaced at their cost.
Asking WHY I should have to pay $150 more than others I have seen post their notes, I have gotten no calls back from GM Customer service or the service rep manager who stated clearly that by end of business day Monday I would hear from them.
If others are experiencing this type of interaction, it is a growing shame in the service oriented industry and continued loss of good will is not being presented. However it isn’t just GM related products we see this in.
i was told the deductible amount is basd on a formula, miles, time out of waranty, condition, etc, mine had 55k miles and 6months out of waranty and excellent cndition i paid $200 hope it helps you
I went to the Chevy dealership about my cracked dash Monday 4-29-13 and they told me that there was no recall on it nor anything they could do,that I would have to pay fir it to get fixed which is 1500$ because its one piece!!! BS!!!
I went to the Chevy dealership about my cracked dash Monday 4-29-13 and they told me that there was no recall on it nor anything they could do,that I would have to pay fir it to get fixed which is 1500$ because its one piece!!! BS!!!sp now in stick with it that’s too much money and doesn’t even include labor charges.someone needs to start a class action law suit against them.
I have a 2010 suburban and the dashboard cracked several months ago on the drivers side. I did not see it at first as the crack is hidden by the speedometer “hump”
I have a 2008 chevy suburban LTZ. The dash has cracked in two places just as described on this site. It is interesting that these cracks happen to fall in the exact same place on every vehicle. Mine are to the left of the instrument cluster and above the airbag, passenger side. Mine are very noticeable. Chevy has never offered to replace it. Now that the amp is bad on the Bose stereo, we will look into another vehicle. Too bad Chevrolet, you won’t be getting our business again.
I bought a 2010 GMC All Terrain new a few years ago and I just noticed a crack above the instrument panel on the driver’s side. After looking it up on the internet, I realized that alot of people are having the same issue. I was told that I was out of warranty and it would cost me $400 to replace. I am not going to replace with a stock dash that will crack again. This was my first GMC (I usually buy Chevys). It will probably be my last.
Chuck — have you tried reaching out to GM/GMC customer service yet? They should be able to help out, even if it is out of warranty.
I tried going through the steps. I have purchased two new Chevrolet vehicles from Dealers and I just can not believe that Chevy will rather loose a dedicated customer than pay 800.00 dollars to replace a faulty part. I have paid over 50.000 dollars to GM for both my vehicles and they will not do me right.
I have a 2008 Chevy Silverado Z71 model. I also have several cracks on top of the passenger side airbag which will cost me over $800.00 dollars to fix. I contacted Chevy customer service and was advised to take my truck in to a dealer in order to make sure it was a factory defect. After six days of waiting, they have offered to pay for 10% of the cost as if they are making me a favor. I have advised them that I will seek legal counsel and will attempt a class action law suit against GM/Chevrolet.
Do you know of anyone else. I am definitely willing to look at this as a possibility.
I live in honolulu hawaii and i have a 2007 chevy avalanche and when I purchased the avalanche in 08, I never seen those cracks or noticed it untill February 2009 and saw a crack starting to develop. I thought it was a conditioner I used to clean the dash. Then a friend ask me who had a 2009 GMC yukon if my dash is cracked and I said yes. Then I started to research and found a lot of gm suv @ dealerships in the island. What is going to happen now since its pretty much worldwide?
GMC made mine good with a reasonable deductible based on age condition and miles. go to your dealer, they have a program and will calculate your repair.
My 2010 chevy Tahoe dash is cracked and GM offered to replace it for $520.00 what an insult . My third Tahoe and last no more GM vehicles after this. Tens of thousands cracked dashboards and they don’t take responsibility
My Suburban 2008 is cracked. . I am so pissed off. I am going to sell it off and buy Chinese cars from now on. They are cheap and covers 5 years warranty of these butt cracks
I purchased my 2007 Chevy Tahoe and love it except for one thing…a cracked dash in two spots near by the airbag, which was replaced while under warranty. After 1.5 years, I now have another crack that is actually a split piece on the driver’s side by the windshield. I am furious. Dealership told me it would cost me $930 to replace. SCREW GM. I WILL BE DAMNED IF I BY ANOTHER VEHCLE FROM A CORRUPT AUTO COMPANY. IF ANY OF YOU ARE FURIOUS ABOUT THIS AND ARE ENTERTAINING THE THOUGHT OF A CLASSACTION LAWSUIT, PLEASE RESPOND TO THIS POST.
All of you are wasting everyone’s time with this dashboard thing. Apparently none of you remember that in the 80’s and early 90’s nearly every dash would crack prior to being 5 years old. You’re all part of the problem of frivolous lawsuits that only drive up the costs of products and inflation. The only winners of your silly lawsuit ideas will be the lawyers. This issue is so trivial it makes me sick. People are suffering and starving and the thing your most upset about is a little crack in your dash. Chevy has even helped pay for the dashes for some of you when they had no obligation to do so. I’ve seen other car makers with cracked dashes so settle down.
Let me see…cracked dash in any Ford, Nissan or Mazda I have owned….NO. ONLY GM PRODUCT. Seems like GM is happy with cracked dashes. I am not especially when a Tahoe is 1/3 the cost of my home.
Dude you’re delusional! My Supra had minor cracks in the dash, as well as my wife’s PT cruiser developed cracks with 3 years of regularly operating in the 110 degree heat in Arizona. I also had a Civic with heat cracks in the dash.
Now I’m not saying that GM may not be responsible in some way, but a cracked dash is such a minor thing in the overall operation of the car as to be almost inconsequential.
You must be smoking dope. I don’t give a rats ass about the lawyers making money, GM needs to belly up and take care of the problem that they used cheap materials in these high priced vehicles. I have never had a dash that cracked on the many vehicles I have owned except the GMC that I had to replace the dash on at my expense. I bet you voted for Usama Obama. Idiot!
Don’t blame the President for GM poor customer service…i had to have mine replaced for $350 but I didn;t blame the President…he is brought into enough problems without blaming him for this one..
Mike must work for GM, and if you don’t mind your own dam business. YOU ARE PART OF THE PROBLEM PROBABLY DRIVING A FORD PINTO!!
Mike you are full of shit, have replaced 3 cracked dashes on a 2009 suburban and had to pay each time so shut the hell up!!!!!!
I have the same type of problem, maybe even worst. I think waiting on my local dealership has been an issue also. It’s more of GM or Chev to blame because I’ve had two other vehicles that dashboard did not crack, as a matter fact, I had one of them for 10 years -no such problem. I was told once that I was going to have to pay $1500 hundred to repair it and a local mechanic told me $600. I refuse to pay any such amount. I do plan on
calling the dealership myself thanks for the number. I’m second guessing to buy another GMC.
We own 2009 Suburban and 2011 Malibu. GM would not take responsibility and replace the defective dash that cracked on the Suburban. Very poor customer service and low quality product. No more future GM products. Will warn people against buying. Bad product, bad service.
My 2007 dash cracked about 2 yrs ago. Chevy wanted over 600 to fix. Had a repair done by co but now that has opened up and new cracks appearing. Love the sub but may not buy another one
I just bought a used 2007 Yukon. Didn’t notice the cracks in the dashboard until I got it home. Very disappointed! I hope GM will admit this is a defect and help us out. Dashboards should not fall apart like this so soon on and so many vehicles. Just because it doesn’t immediately jeopardize the owners lives doesn’t mean it’s not worthy of a recall.
Look at all the replies to include mine. GM DOES NOT take full ownership of this problem. Whereas some owners got theirs replaced free years ago, the bulk of us all that includes myself, had to struggle with 3 local dealerships, spent time tracking down a customer service rep to in the end spend nearly $400 out of pocket to replace what should have been done FREE!!!!!! Yes, aggravating as the 2013 Silverado has the same exact un-reinforced dashboard as my 2009 Avalanche or your 2007 Yukon or those with a Suburban and the list goes on from there. Poor politics and poor customer satisfaction. As it is I have a Equinox that is nothing but cheap plastic parts that have either sheared off, broken off or are hanging from a thread….different topic but the point is….GM should be taking ownership and correcting faulty items first time out the chute. Over 6 years later with a same issue? Ludicrous.
GM will not take ownership of this or even think about recall or free replacement until several people lose their lives and or get injured of the dash cracks. I hope noone does get hurt from the sharp edges during an accident, but from what I see from GM it will take this to happen before they will do anything about it. Very sad to say but true.
I have a 2008 Chevy Avalanche and I have two cracks exactly where indicated on the video. My vehicle is parked in the shade or in my garage. Any new tip updates?
I have a 2008 Chev. Suburban LTZ (sticker 54,379.00) and the dash board is cracked in 2 places by the airbag and 4 places at the instrument cluster. Two of the cracks at the cluster have ran together forming a dagger that if there was a head on crash would go right through my forehead or render the driver airbag useless.
I also have the door handles on both sides with the chrome peeling and have cut my hands and several passengers many times.
GM is not wanting to fix them. There are well over a 1,000 complaints on the Chevy forum site about this. I truly don’t understand why the NHTSA has not addressed this just for the fact of the flying plastic from these cracked dash’s if they are in a head on crash.
I have tahoe Lt2007 and i have the same problem , two huge cracks in the driver and passenger side and its increasing .
2009 GMC Yukon with same problem: first crack was above the passenger side airbag, next was on the hump over the steering wheel-and now it looks like another crack is about to happen near the first one. No help with GM customer service. Very disappointed with GM as this is obviously a huge problem…and well known by them, yet they still offer no help to consumers. I’m concerned about my safety while driving this car-if I get in a head on collision are my airbags going to deploy properly? Is the dash gonna crack in pieces and cut my head off?! Come on GM, step up!
So I’m setting in my 08 silverado in the prking lot of a gas station. My wife is in the passenger seat and s e hear a loud poping noise. It was the dash cracking in the upper left corner near the passenger airbag. I don’t use anything on the dash. The tempatures was in the 70’s and the truck was running setting still. I would have to guess that when the passenger airbag is activated it somehow puts pressure on the hard plastic dash in this spot. Everyone on here has the same issue. The only reason mine has lasted for 5 years is because I rarely have a passenger in my truck.this problem is not related to using armore all or any other product on your dash. This is a defect that should be recalled.
Same exact problem. 2010 GMC sierra with 36K miles. Crack next to airbag and crack to the right of the instrument cluster.
I had a 2007 LTZ Tahoe and the dash cracked on drivers side around 2 years old. I currently have a 2010 LTZ that cracked in the same place, but way worse, and only when approx 1 year old. This one’s going to completely separate in half. I also had the cheap silver chrome sticker start peeling on the handles of both tahoes and have cut my finger on it- blows my mind. My Tahoe is loaded out. Cost around 60 thousand- and they can’t spring for a real metal door handle? Ford does-I’m with previous “put out” owners- I’m done. Too little/too late.
I have the same cracked dash in a 2010 chevy silverado, mine cracked on the driver side and it only has 18320 miles and does not set out in the sun!
I recently purchased a 2009 GMC SIERRA with 27840 mi, noticed the cracks in the dash the same day of purchase was told this was cosmetic and was not covered. The rep then suggested that I go to the Chevy dealer, they said if it was a Chevrolet they would honor it and replace the dash. (yeah right) The rep there then suggested that I go to the GMC dealer to no avail. Seen the video…sad to see There should be a recall. Need a new dash
2008 silverado. One crack by passenger airbag another big crack in the center
I have a 2007 chevy tahoe with 54k miles and it has a crack on dash right above the passenger side airbag…called GM and they said to take it to the dealership to determine if it is a defect..I just took it to the dealership today, they said it was a defect but that GM would only cover $283.00 out of $683.00 which means that I would have to come out of pocket $400.00. This is ridiculous!!
I have a 09 gmc sierra 54xxx on the clock with the dash cracked went to the dealer said nothing we can do..This is bs the truck isn’t even 5 years old. Every vehicle in my driveway is GM and apparently they have no sense of quality and research in there products
Just received a call from a regional customer service rep about the cracked dash in my 2008 Avalanche. She would not acknowledge it as a on going problem that GM has been dealing with. She told me the truck was out of warranty and I was out of luck. That is what I get for buying a truck that is manufactured by union slugs that had to be bailed out with tax dollars.
Dig back in the past year at prior comments. GM is aware of the problem but just won’t do anything but refer you to dealers. Months ago I had my 2009 Avalanche dash replaced and yes, had to fight to get the near $300 reduction. Commenting to this forum won’t do jack diddly…it is a legal stand. 2013 GM trucks have the same fricken dashboard as 5 years ago despite the ongoing problem. It is a sad reflection on customer service. Moral of the story? walk! Don’t buy a vehicle. Then see what the manufactures would do…but yah right….that’ll never happen until teleportation is created.
I haven’t heard anyone mention GMs replacement program. I have a 2007 Tahoe with the crack over instrument cluster, and my local dealerships (2 in Austin, TX) both confirmed that GM has a $100 replacement program where you can get the entire dash fixed for $100. By brother had his replaced on his 2008 Silverado. Here’s the catch… They will not honor this on vehicles with more than 100K miles. My tahoe is 100% garage kept but my wife puts a lot of miles on it, so I’m out of luck. What does mileage have to do with a dash cracking. Very frustrating. If your truck has less than 100K miles, get it into the dealership.
They honored mine and it’s a 2007 with 117k I only had to pay the $100 deductible as they call it…but some dealerships are giving people different prices and some nothing at all.
My 2008 Chevy Tahoe LT bought Cerified used from the Chevy dealer in Ft. Myers, Fl 41,000 miles when purchased a year and 8mths ago developed a crack in the dash yesterday. Driver side ubove speedometer past the hump, heard a pop while driving got home looked around and noticed the crack. Has 81,000 on it now, today I called GM they said a rep would get back with me gave me a Ref #. A few hours later a service Manager at the Chevy place where i bought it from called said $250 out of my pocket is the best they could do for me. could have been better but i’ll take it over tomorrow and they said 4hrs later it will be done.
If anyone has seen the Utube video about GM being overtaken by the Chinese…if you haven’t seen it you should. I commented months ago as my replacement cost me $300 and I had to fight to get that….pure bullSH*T for the same exact dashboard problem has affect the Silverado, Tahoe, Suburban, etc since 2007. Look at the 2013 Silverado and see the exact same dashboard is used. I saw mine after being replaced and inquired from the tech who replaced it. GM has done nothing regarding modifying this problem since 2007.
Do you think I will ever buy another Chevrolet or GM product? Not in a truck. But then what doesn’t have a boatload of plastic that breaks down within 5 years time anyway.
Own a 2009 avalanche with 36k miles, just out of warranty, and my dash is cracked in the same two places. I live in central Florida and use a windshield, sun shade every day and have never used any cleaners on dash. My wife won 2003 honda minivan which has been in the sun everyday, never covered and the dash is in great condition (ok-dirty but no cracks).
If GM does the right thing and replaces my dash, we’ll consider another vehicle purchase; if not this will be my first and last GM product.
Thx to all who posted here…great info and appreciate the videos and comments!!!!
My 2010 Tahoe LTZ (64,485 mi) has a badly cracked dash and my husband just test drove a 2010 Silverado 1500 which also had a cracked dash. My husband’s 2006 Avalanche (114,000+ mi) has a softer design dash with no cracks.
I have a 2010 Tahoe with this same issue! Is GM doing anything about this? Please email me if you have any insight.
I have a 2010 Tahoe with this same issue! Is GM doing anything about this? Please email me if you have any insight.
We ALL need to post to Chevy’s Facebook page about this! There is power in numbers… https://www.facebook.com/chevrolet?ref=stream
I wrote a comment on the GM facebook web site….maybe we should all do this to see if it helps..had to have my dash replaced for over $300….
I Just sent you an email…
Well today went back to the dealer got the run around and after talking with GM customer care specialist again they are now saying because i have an aftermarket radio with a gps thats why the dash cracked (good one I laughed).I said so the crack above the airbag has to do with the instilation of a radio .They are trying to say that the front part of the dash being removed is what cracked it. i doubt the thing was removed to begin with but anything for them to pawn off there cheaply made dash problem on something else. I even stated so the other people around the country with the same crack some might some might not have a aftermarket radio and the cracks in the same damn place. How do you explain that. They said not our problem. I can say after this I dont think ill ever buy a new gm vehicle not worth my hard earned money. I’d rather buy something a little older that we can say was at least built with some sort of quality and craftsmanship not the the poorly designed and made things they sell us now
I have a 2007 chev silverado and thr dash cracked above airbag and also above instrument cluster
Yeah well it all comes down to luck ,If you have a dealership that’s willing to help and has a professional staff that somewhat knows what there talking about then you might get it taking care of. If not then your stuck with General Motors poor research and development from that start to give us the product in these trucks that doesn’t last. And is not worth our hard earned dollars. I can tell you here in NY the dealership I bought mine from King O’rourke gmc of smithtown has a horrible service department. Only thing they are professionals at is pushing the blame and handing you a bill. (but i guess that professional grade these days)
The plastic covering my instrument panel has cracked on both sides of the instruments. I think it is defective. I bought it used and I sure didn’t notice it when I bought it. I think it cracked on its own. Any one else notice this?
Yep. Happened to my 2010 tahoe… still fighting it with GM… Post a complaint on their Facebook page.
07 Avalanche 76,000 mil cracked at passenger airbag and above instrument cluster. If the passenger airbag deploys we have shrapnel from the cracked dash going thru out the truck. Try going to NHTSA National Highway Traffic Safety Asso. with this safety concern.
I just noticed my 2008 Chevrolet Siverado 2500 HD has a crack just left of the instrument cluster. It just showed up. I got online and did a google search. Please keep me updated as I plan to keep this truk for a long time. I want to get it fixed, but if everyone is having issued why should we have to pay? It is like the chrome interior door handles and the cover to the side of the steering wheel, I have replaced each of those twice.
Have an 08 Silverado (55,000 miles) with cracked dashboard, 1 by the air bag as shown in video and 1 on left side of hump on driver side. Haven’t contacted dealer or called any numbers yet. Can anyone share their experience with GM on this situation?
Depends on the dealership . I went to a local one (king o’rourke) here in ny and the staff was useless. They were no help blamed it on a aftermarket radio (come on now) and these were Gm qualified people. Said to say but I wouldn’t buy another Gm truck and the service dept is one of the reasons why I never bring my vehicle to them . The repair men in the back may have some knowledge but the people sitting at the desk make them look bad with there poor judgement just to save there dealership money . So I’ve had no luck with my crack .i hope when I do part with the truck they bring it up I’ll tell them the dealership says it’s no big deal. 40g truck that can’t be used like a truck or as a grocery getter because it falls apart . Poor craftsmanship and r and d sad to say real lasting materials are a thing of the past .makes me want to sell this thing and buy something older
Well dealer said they denied the repair. Supposedly talked to the GM Rep, which I doubt. Going to have to fight this.
Where is that GM rep that is posting on here? Gone quiet.
Looks like I am in for a fight.
I have a crack just above my airbag on my 2009 Chev Suburban.
I have a 2007 GMC Yukon Black in color with the same Problem cracked on both sides, Passenger by the Airbag, Driver side by the Instrument cluster, Happened 3 Years ago took into dealer they said I would have to pay to replace dashboard GM would not cover the Repair, Cant believe GM feels its “OK” for a 3yr old truck to have a Cracked Dashboard!!! Unreal for the Price of these trucks and Quality is just not there!!
I have the same problem. 2008 Silverado. Called chevy customer service and set time with local dealer. Chevrolet will pay 250.00 I pay 400.00. Whats a guy to do but pay. Was told to keep work order and if they have a recall I would be paid the 400.00 back
2007 Chevrolet avalanche dash cracked in both places as frequently stated on all the forums, to the left of the instrument panel and to the right of the airbag. Several agents of the dealership said the have seen this many times and when I called GM the agents said the see this all the time and replacing if for free would make sense. After requesting this for replacement all of a sudden their stories changed stating they occasionally have seen this and couldn’t warrant full replacement of my 6 year old 70k truck. The offered to pay 30% of replacement but given this is the second time I have had it replaced in 2 years they could not guarantee anything won’t crack again past 12 months. After talking to GM again and the dealer asking how they came up with their decision is received nothing but excuses, cold responses and a lot of arrogance . I have purchased GM vehicles for the past 20 years and was recently looking to expand my fleet including my wife’s new vehicle. GM employees need to be retrained on the cost of getting a new customer versus keeping one because they lost me and unfortunately word of mouth travels pretty fast with today’s media, one lesson that also needs to be trained on.
Yes its sad that our hard earned money be spent on products produced with such poor materials and the research and development they say they do obviously is not there ,And I too have a driveway full of general motors vehicles but never again will I buy new from GM and have already sent people away from any general motors vehicle purchase. I just had a few friends wanting to purchase 3500 series trucks for both work and pleasure and i made sure they didnt sink there money into Gm’s line up ,I have a truck from the 90’s that the dash is still in one piece in and the truck runs strong unfortunately I’m thinking it will outlast my 2009 sierra.And yes word travels fast so keep your words going eventually they will hear us or they will feel it in the pocket as we already do…
Mine is cracked in the exact same spots! I have a 2010 Tahoe. So the dealer turned me away but GM says if I pay a $300 deductible then they’ll cover the rest… I am hesitant to proceed bc 1. The design issue is not solved and 2. I shouldn’t have to pay a dime… GM, WHY ARE YOU NOT ISSUING A RECALL ON THIS PROBLEM?!
2009 Chevy Tahoe. Bought new with 5 miles on it, two of which were from our test drive. Just after 36,000 miles our dash split on the driver’s side AND a short time later, the passenger side did too (near the airbag)
The driver’s window makes a loud squeeling noise in the cold weather when you roll it up and down. That was UNDER WARRANTY, which their fix (temporary to say the least) was lubricating the window. It still does it to this day.
The plastic cover or coating on the center pod of the steering wheel is peeling off (Dealer would not fix) and the plastic chrome around the drivers door handle was peeling off. Dealer replaced the door handle.
I love the looks of it, just not happy with the quality!
Should I go through the dealer I bought it at or directly to GMC? I just came out of warranty a few months ago and have 47k miles on my 2010 Yukon 4X4 LT.
Thanks.
I have a 2010 Silverado crew cab with 17k miles. Garage kept. Just noticed a crack above the airbag on passenger side. I bought it new. Seems Gm would address the problem. Regardless, I always buy GM, have forever.
The dashboard on my 2008 Silverado has cracked in two locations; drivers side left of instruments, and passenger side left of airbag enclosure.
FYI- I worked a deal with my local dealer, where I’ve taken truck in for service 2x, and they replaced the dash and interior front door handles for a nominal deductible. Agree it will likely crack again but this buys me a couple of years. Good luck!
2010 LTZ silverado cracked at airbag and above instrument cluster. GM refuses to replace it because I am not the original owner. 66,789 miles. GM IS CRAP!!!
My 2007 Silverado has 3 cracks my wife’s 09 tahoe has two cracks my mother-in-law 08ltz tahoe has 2 cracks and believe me that thing gets treated very well probably has 40,000 miles on it stays in the garage and her 07 Silverado has 2 cracks and my cousin’s 07 Silverado has two cracks same as mine. If you think it’s Sun of cleaner you are too much of a fan boy.
2011 Suburban LTZ with 23000 miles on it. Always garage kept. Noted a crack while driving it out of town over the holidays (November 29, 2013). Delivered it to the dealer on the first chance I had (December 2, 2013). Dealer said my warranty expired two days prior (November 30, 2013) and that the entire dash had to be replaced. $980…
Called GM customer care and they offered to replace the dash for $400.
Two days out of factory warranty… Shame on you, GM. I want my bailout money back!
My dash on my 2007 Suburban cracked in both areas exactly as described (and common it sounds). 6 inch crack on driver’s side up the back left side of the instrument cluster and 2 inch crack on the passenger side between the airbag and the back of the dash. GM should issue a recall and ship dash covers (like the one on txdashcovers.com) to local GM dealers to cover their cracked defective dashboards on their popular vehicles. Jeffro in Eastern NC.
Yep, same exact thing with my 2007 Chevy Tahoe LT. Major cracking on the drivers side dash. I got an estimate of $1500 to replace. I dont understand why Chevy would not take care of this when it is such a known problem. I guess when you pay $45k on a vehicle you cant expect much. Dont think I will be buying another Chevy anytime soon.
I have a 2011 suburban LT with cracks just starting on both sides of the dashboard. By this time next year my 2012 3500LTZ will start cracking too. I’ll have $100,000 worth of GM junk in my driveway
2010 Yukon Denali, same cracks!!!! What the heck!!!
I have a 2011 Avalanche with less than 20,000 miles; garage kept and gently driven and just noticed a crack running left center on the dashboard.
I purchased a 2011 GMC Yukon Denali from a non-Chevrolet/GMC dealership. We just noticed today that there is a crack on the dashboard on the driver side. We bought it a month ago with 33,000 miles. Should we contact a GMC dealership or go back to the one we bought it from?
Speedy
Either you work for GM or you do not have a clue about this issue.
I have a 2009 Hybrid Cadillac Escalade. The vent portion of the dash is broken all the way across. A few months ago I noticed the right side was broken. It didn’t bother me so much because I couldn’t really see it. Then the driver side broke. This part has completely separated. It is driving my husband nuts. Guess we will be replacing that part. lol
My 2010 Chevrolet Silverado LTZ has two cracks in the dash. One above the passenger side airbag, and one above the instrument cluster. I have owned nothing but Chevy trucks for the past 21 years. I had a 1993 Chevy Silverado that I drove until 2000 with no dash problems, and then a 2000 Chevrolet Silverado that my family drove for 350,000 miles until last year, with no dash problems. The 2010 is parked in a covered parking garage during the day and a garage at night. I find this totally unacceptable. They have obviously gone to much cheaper material for the dashes. I was told by the dealer that I went to, that based on the miles on my vehicle GM would only cover roughly 1/3 of the cost of repair. leaving me to pay over $500.
have a 2011 Suburban w/ 45,000 miles and it cracked this January. I bought it in 2012 certified pre-owned with 26,000 miles.The customer rep on the phone asked me if I lived in cold area (NJ) I said yes, but not Alaska. My Honda dash hasn’t cracked. Then I asked her when I purchased the car the salesman never mentioned anything about where I lived, the vehicles climate needs. This may not be a safety concern, but for the amount of money we pay for these vehicles we should have better craftsmanship and GM should stand behind their product. Look at their recalls and they want brand loyalty, this doesn’t help.
I have a 2011 Suburban w/ 45,000 miles and it cracked this January. I bought it in 2012 certified pre-owned with 26,000 miles.The customer rep on the phone asked me if I lived in cold area (NJ) I said yes, but not Alaska. My Honda dash hasn’t cracked. Then I asked her when I purchased the car the salesman never mentioned anything about where I lived, the vehicles climate needs. This may not be a safety concern, but for the amount of money we pay for these vehicles we should have better craftsmanship and GM should stand behind their product. Look at their recalls and they want brand loyalty, this doesn’t help.
Sorry for the second post, I got an error on the first post.
yeah I had the same problemand I asked the dealership and they said I was s*** outta luckwhat kind of crackers that when you buy a vehicle spend thousands of dollars on it and I know that have a problem and I will fix it
I have a 2012 Sierra, and just noticed a hairline crack beginning to form on the top left of passenger airbag. Truck only has 16,000 miles on it, garage kept and out of sun most of time. This is just ridiculous for a 35k truck.
2008 Avalanche – 3 large cracks and now the whole dashboard vibrates when I drive or just start the engine – really annoying. First crack at 55k at upper left corner of airbag. At 80k 2 cracks appeared at the instrument cowl. Also, the flat black rubberized coating on the steering wheel is peeling off and most of the paint on various buttons has worn off. I replaced the differential at 75k, both passenger side electric locks at 25 and 30k, driver side electric window motor at 60k, and other interior defects to numerous to mention. This was a $44k truck in 2008. I have a 77 Chevy Cheyenne P/U with less trouble. GM will not get my money again after the arrogant FU attitude from the dealer. To bad – I was a Chevy guy for 44yrs. Moving to Dodge or Ford.
2011 tahoe low mileage at 50 k dash crack door handle peel and blend door actuator.
These must have been made during a major sporting event.
2011 with 50k miles, Dash crack by airbag. GM should replace them for every driver
I just created a petition for GM on change.org about the cracking dash problem and how it is a safety issue. Can you please go sign the petition? Thanks! https://www.change.org/p/general-motors-recall-2007-2013-vehicles-dashes-for-safety
Tried getting mine fixed used warranty…denied! Tried speaking with the dealer they said that it’s not a common issue in the 2500’s. Now I guess the only thing left to do is to scream really loudly and see what happens. I have a 2007.5 chevy silverado 2500 LTZ Z71 4×4 with 50,000 with the craking next to passenger airbag and the drivers instrument cluster.
I just created a petition for GM on change.org about the cracking dash problem and how it is a safety issue. Can you please go sign the petition? Thanks! https://www.change.org/p/general-motors-recall-2007-2013-vehicles-dashes-for-safety
I just created a petition for GM on change.org about the cracking dash problem and how it is a safety issue. Can you please go sign the petition? Thanks! https://www.change.org/p/general-motors-recall-2007-2013-vehicles-dashes-for-safety
My 2007 suburban has several cracks. Without a doubt GM should fix this problem!
2012 Chevy Tahoe developed 2cracks just above passenger air bag. Dash replaced and now heat/air not working right…hot air blows out drivers dash vents while a/c air blows out of passenger dash vents. Taking it back to Chevy dealer tomorrow.
Cracked dash was replaced under warranty 2 years ago on my 2007 Silverado , I noticed today it’s cracked again in 2 place’s. Now out of warranty. But it’s to be expected I had the engine and trans replaced at 10076.00 out of warranty by 76 miles. when chevy dealer put 388 miles over a period of 5 years test driving after the engine and transmission repairs while under waqrranty.
I Have a 2008 Chevy Tahoe, and I have huge cracks on both sides of the dash. In the exact same spots. The dash cracked prior to 62,000 miles
2010 tahoe in mint condition 2 cracks in the dash one over instrument cluster on in the corner of the air bag
2010 Chevy Suburban with 75,000 miles. Foot long crack over instrument cluster. Thanks GM. Waiting to see what my dealership will do. Their first offer is to replace at $400 cost to me. I’m still waiting for their second offer. If I get it replaced, is there any indication that they have fixed the problem, or will I be back in the same boat two years from now? And what’s with the peeling climate control buttons? Is that something GM decided to include free of charge to all their customers or is mine the only one?
Dash board cracking over speedometer and around air bags why is gmc not fixing it. Also the door locks are going out,and the ac buttons are losing there color what up with that….
,HAS GMC just gone to hell….I have an 86 iroc that is flaw less 03 Sierra that’s flaws less why is the stuff better then the new stuff
I have a 2012 silverado 1500 with a crack in the dash by the passenger air bag! Any recalls? What to do? 64,000 miles
I have 2010 yokun Denali and I have paid $50k at that time, it has now 52,000 miles and I have a cracked dashboard near the airbag corner and the door handle is pealing
I have same issue with my 2007 Chevy Silverado dash and because of the year and Gm will not help me!
2012 GMC Sierra Z71 has a crack left side of airbag. We have an 2007 Chevy Tahoe, same crack same place.
I just bought a 2007 tahoe. The dash just cracked today. Left side just over the gauge cluster. I haven’t had this vehicle a week
I have a 2007 Silverado with the same issues in regards to my dashboard as everyone else. I contacted GM Corporate Office and they said they would cover $250.00 towards the $1027.00 the dealer is charging me. I told them this was unacceptable as the dealership indicated it was defective, still got the same answer. Ironically my wife drives a 2007 Camry and she received a letter from Toyota indicating they had reports about their dashboards melting or cracking and Toyota informed her to bring it to the dealership to be replaced free of charge. When I my letter to GM Corporate I attached the letter she received from Toyota but GM is still saying the same thing. Why buy American vehicles when they do not stand behind their products.
2010 Yukon Denali–crack starting on the right side of the instrument panel—at least I’m not alone. Shame on GM for not building a better dash–I love my truck but they should stand behind their mistakes–this is a mistake.
Noticed this morning that I had a crack in dash on the left side (passanger) near the air bag on my 2011 Silverado. Truck has been garaged most of the time and never have I used anything other than a damp colth to clean. The truck only has 42K miles. Contacted the sales guy I bought the truck from and he advised for me to bring in the vehicle in the morning and he and i will meet with the service manager. After reading the string of comments I don’t know what to expect. Will advise.
I also have a cracked dash in my 2010 GMC Denali…it started with a small crack at the subwoofer speaker and spread all the way up toward the driver instrument panel. GMC should recognize this as a defect in this vehicle along with the cheap door handles that break and come off the vehicle as well.New update called GMC recall center and told them about everyone online having problems with this and a possible class action lawsuit they are now paying for me to bring my vehicle in to be checked if they get bombarded with all of us pulling together we can get them to issue a recall.Everyone affected by this problem should start calling them and don’t stop until they address this. I will update everyone as it all plays out.I am at dealership now and since it is the GMC dealership they are trying to brush it off..I am suppose to call the GMC recall center when I get home to update them of the dealerships findings concerning my dash. I am ready to start a class action suit. If all of you that have this problem would email me with your name and contact info and spread the word on other sites concerning this… I will contact and get a lawyer to handle our case and make GMC stand behind their very expensive product that they are not backing. My email is [email protected] Please help me in standing up to make a difference. will update more as to what GMC recall center tells me.
The facebook page “GM Yukon and Tahoe cracked dash” has an lawyer that is taking names and collecting information for a lawsuit against GMC. Please click on that page and sign up to be a part of the group to contact the lawyer and join everyone in making GMC back their products. THANKS
2010 sierra denali…cracked about 4 inches on top of instrument cluster. vehicle is meticulously maintained. windshield visor used during summer.
my 2000 Suburban 200000K miles is great. My 2009 Sierra 2500 has issues. Warning messages constantly and now cracks in the dashboard. Only 50K miles and always housed in a warehouse or garage.
2010 Tahoe LTZ with a cracked dash. This is Dash #2. The first was replaced under warranty. This one cracked at about 45k miles. POS
I have a 2010 Tahoe LTZ with a crack over the instrument panel. The crack has recently evolved into a triangle hole! This is horrible to look at. I purchased the truck with 65K and no crack.. for damn good money!!. The dealer will fix for 600 dollars. I simply cannot justify the cost to fix so I will probably attempt to hide the crack and secure from further damage by putting velcro tape over the area. I am sick that I have to resort to this for such an expensive truck!
I am now sorely aware that GM engineered these trucks poorly with very CHEAP interior materials. However, I still think the 2007-14 exterior design is the best to date… and these trucks are well made mechanically. All and all I am still happy to dive the vehicle. I do wish that GM would stand by the product and help those effected by this unfortunate defect.
2011 Suburban with 56,000 miles and just noticed 3 cracks in the dashboard. Does anyone have the contact # for GM to address this issue?
I have a 2010 Tahoe with only 50,000 miles on it and it has a 6in crack on the dashboard above the instrument panel. Called dealer and they would not fix for free.
My 1998 dodge ram 1500 has barely gotten some small cracks on the dash I’m not happy about that but being a 17 year old truck that came with a dash defect I can’t say nothing about it since it has lasted especially were I live in Arizona.
2010 Silverado 1500 LTZ Crew Cab, leather interior now with 40,000 miles. I bought the truck back in February 2015 with the cracked dash above the instrument cluster from nearly the tip of the visor hood alway to the end of the dash panel at the defroster panel. I just took the instrument cluster out tonight to see if I could somehow repair the crack. I do not have a center radio speaker in the dash panel so there was nothing on the underside that could have caused the crack. Could only put some duct tape on the underside to try and keep the dash from vibrating. Now that it has been in the 90’s as the dash heats up the crack closes up and when I put the A/C on the crack opens up. Obviously the plastic is expanding and contracting to much due to tempature which causes the cracks in the first place. I am going to take it to the dealership and see what if anything they will do.
Bought my 2009 Chevy Suburban brand new, but interior components started to break:
1. Dashboard cracked (40k miles)
2. Pockets behind driver and front passenger seats broke (about 20k miles)
3. Center seat/storage door in the front row broke (about 35k miles)
4. Door handles chipping off, causing my wife to cut her hands (70k miles)
I was considering the Toyota Sequoia before deciding to buy this suburban. I was hesitant at first thinking American cars are historically bad and cheap but thought American trucks are solid. Needless to say, I am disappointed in this $48,000 truck.
No more American trucks for me. Going back to ever-dependable Toyota.
We have 09 silverado crack by airbag and crack on top of dash above the instrument panel truck has 45000 miles
Mine is a 2011 sierra cracking by air bag
Been a loyal GM Customer my whole life but sure is pitiful and doesn’t say a lot about the Corporation if you like I have a cracked ( And getting worse it seems ) dash before vehicle is even paid off. Dealer wants upwards of $700 + to replace. What really incenses me is the fact that GM is aware of the fact that dashes are of inferior materials. Shame on you Corporate for not making good on an otherwise great vehicle such as my 2010 Silverado!!!!
We have a 2010 Tahoe that has cracks in the dash. The first crack at the left corner of the passenger air bag happened in late June. The crack on the driver’s side over the instrument panel started the second week of July and is progressing rapidly towards the top of the dome(left of center) after forking approximately 2″ from the front edge of the dash. This problem is widespread in certain models of GM/Chevy vehicles, and GM should be ashamed of itself for not taking responsibilty for the defect and replacing the cracked dashes. Customer satisfaction and pride in workmanship do not appear to be in GM’s mission statement. Otherwise, this company would address the problem and replace the defective dashboards with an improved product. We WILL purchase another SUV from someone, but it will not be a Chevy/GM vehicle.
I have a 2007 Silverado 1500 LT and my Dash has cracked along the top left of the Passengers side air bag plate.
Our son has a 2010 Texas Edition Silverado 1500 and has the same crack along the top left of the Passenger side air bag plate.
These trucks cost a lot of hard earned money and it is not right for GM to not do something about these faulty dashes in all of their vehicles affected by these cracked dashes.
2009 Chevrolet avalanche LTZ big chunk of dashboard fell inside dash, dash shakes crazy looked underneath bracket for speaker is broken which pulled whole dash down and Broke off, both front door handles came off in my hand, power mirror fell off. 4wd module started on fire burnt to a crisp, truck would not disengage from low 4/4. going back to a ford, Chevrolet says its all wear & tear not covered 67,000 dollar truck, that’s pretty sorry
I have the exact cracks. I could understand GM not doing anything about this but it is in every truck and SUV. I may seem simple, but it is a safety issue and will be th last GM product I ever purchase.
Have a 09 sierra slt retailed for 54,000 new still owe 14,000 dash is cracked by air bag and behind instrument cluster,also the passenger window stopped working at 60,000 mi.Have a 94 Ford van i use for work never seen one ounce of armor all and no cracks.I have noticed many of the parts on my truck seem to have been made in Mexico.Very sad….
I have a 2010 Sierra and I have a crack right above the passenger airbag and my truck has 55,000 and its out of warranty . I have to take it to a dealership for a free diagnosis and then they will call me to discuss the outcome .
I looked at a local car lot with used 2007-2014 GM trucks , they had 7 with 6 of them having cracks . But there is not a problem ..I’m not buying that .
My 2011 GMC Sierra SLE 1500 crew cab (Dash cracked) on passenger side by air bag. GM paid all but 300.00 dollars. Well folks its been less than a year and you guessed it, cracked again…..
2008 Silverado had a small crack air bag thought was design that way was perfect line when I bought it now is cracking all over called chev setup appt. with there rep will follow up
I have a 2009 GMC SIERRA all terrain and it has 2 cracks above the air bag cut out and a big cracked just left of instrument cluster hump. My dealership said it would cost me a grand to fix. I love Chevy and GMC but I’m seriously thinking about going Toyota after this truck.
Recently bought 2008 Chevy SilveradoHD, 145 k miles, excellent cond. NOT CHEAP!! 2 major cracks above instrument panel, because of the position they are out of view most of the time. Noticed 2 new cracks developed around airbag passenger side. Pissing me off!!!
Adding to the list, if it does any good. I have a 2011 Chevy Suburban 2500. The dash cracked at the air bag first then started a very long crack starting on the flat section then coming up and over the instrument cluster. A third crack is now starting left of that and is now about 3 inches long. Three months ago it began leaking water and it come from the back and flowed out of the holes for the rear panel speaker. It soaked the roof and now looks terrible. This GM product is falling apart and I don’t even have it paid for yet. My 1997 Chevy Suburban has 308,000 miles and is in better shape. Way to go Government Motors (GM).
Same problem on my 2009 Silverado LT Extended Cab. It does have 90,000+ miles, but it was like that when I bought it.
I have a 2011 GMC Sierra……got in this morning and just beyond the hump behind the cluster was a V shaped crack. I was astonished…..had no clue how it got there since it wasn’t present the day before. Irony is I had to take it in to have some repairs done from a deer collision recently and was wondering if maybe the bracket that someone mentioned may have broke when the collision happened and the dash didn’t crack right away. Anyway, guess I’m gonna go by the dealership and ask the million dollar question……”what can be done” and see what they say. All the money that we throw down for these vehicles should buy us some quality products at least. Can’t believe there has not been a recall……guess the calls are going to the wrong place. Someone needs to lean on GM and make them make this right. If I were in a accident that piece of plastic would cause some serious damage……it’s sharp. Gosh this makes me mad.
I have a 2012 Silverado LTZ with 41,000 Miles. The dash has cracked at both spots that have been mentioned ( above the instrument cluster and the passenger airbag ). This is clearly a manufacturing problem and very common. It seems their pride in what the produce begins and ends with pricing. Very disappointed in this company.
Bought my 2013 Sierra Denali HD brand new. Just turned 40,000 miles. 4K out of warranty and discovered a crack in the dash behind the instrument cluster. Cheap plastic. Dealer says not our problem now. $65,000 truck with a cracked dash with only 40K miles. I thought this truck would last me a life time. Now I see I was wrong.
I have the cracked dash on the passenger side at the airbag on my 2010 silverado. GM Canada will not recognize that there is any problem, safety or workmanship. They basically shrugged me off and that was it. I have started a facebook page for owners of the vehicles from Canada with similar problems to discuss. There is a Facebook page going States side with well over 3000 members.
Just copy and paste the link below
https://www.facebook.com/groups/989350641146706/
I have a 2009 GMC Yukon Denali with 75000 miles . I have a crack at the passenger side air bag near the windshield upper left corner . Also the air bag popped up at the right corner. I have it at the dealership now. I have an extended 100000 mile warranty so I hope it is all covered.
i have a 2013 silverado crew cab with the same problem, only 37000 miles when i noticed the crack by the passenger airbag and they won’t cover it. the dealer wants to charge me 1000.00 dollars to replace the dash
2009 Silverado 2500 HD, crack entire length of dash directly above the radio- simply a mark of poor craftsmanship. I covered it with a custom fit mat. Toyota covers such issues as a customer accommodation, over and above any warranty. I only have this vehicle as Toyota doesn’t make a diesel pick-up, otherwise, I’d have one.
I have a 2012 2500 Denali the dashboard cracked above the passengerside airbag luckily it was still under warranty just barely (35,000 miles). Now 34,000 miles later Yep guess what another damn crack.
This time above the instrument panel oh and why I’m on my warpath I also have replaced both front door handles. I’m just saying for what I spent I didn’t expect to have such POOR QUALITY.
2011 Tahoe; got it brand new. Two cracks on driver dashboard. It spreads. Crazy is modern use for everyday. Nothing heavy or crazy. Smh
I have a 09 Silverado it’s got several cracks in the dash I’m very disappointed. I’ve done nothing but baby this truck I’m sure it’s just a bad design.
2009 chevy silverado. at 42,000 miles had a tap in engine and 7psi oil pressure. Took it to dealer and they told me this was normal. After refusing to leave with truck, They checked engine and said they needed to replace the lifters. Three days later picked up my truck. Still had low oil pressure. Dealer said it was ok. Drove my car two hours to Orlando and engine noise got louder. Final result, Dealer replaced entire engine. Now as the rest of you, my dash is cracking behind my cluster, behind the airbag, and my glove box door is cracked. This truck is my second vehicle and is garage kept. This will be my last chevy. My old Nissan Titan was a much better vechicle. Come on America. Get it together…
2012 2500 Denali cracked dash by the airbag and on the left side of instrument panel. I am very disappointed to pay that much for a vehicle to have a flaw. GMC may loose a customer if I cannot get some resolution.
Brad…..if you are just NOW getting on board with a dash cracking, think about ALL of us who have complained in the past and “finally” GM owned up and replaced a few but at a cost to some, like myself. Sad thing is from 2007 to 2015 many Chevy vehicles had the same issue. It probably took 4 years for some to surface but then a sea of people complained. The Part by the defroster in mine vibrates like crazy…just as the dash did and I expect the replacement one I “paid for” will crack one of these days. GMC doesn’t give a rats behind if you go somewhere else any more than Chevy did for me. Mine was changed out about a year or so ago.
My previous Chevy cracked, my current Chevy is cracked, my daughters GMC has a cracked dash, GM has built an inferior product and should fix all those who have cracked dashes at no cost to the consumer.
Our 2013 GMC Sierra SLT dashboard cracked earlier this week above the instrument cluster. I suspect it actually during some hotter days last week and only showed itself this week. Really bad crack where each side doesnt even line up anymore.
Its a shame because we have had good luck with all of our GM products over the last 10 yrs or so.
Who wants to replace my dash? I doubt GM will so im planning to pay anyone but them.
Truck always stored inside and interior is in fantastic shape except for the crumbling and cracking dash. How embarassing for a 45k truck!!!
I purchased a 2007 tahoe LTZ about a year ago with 42000 miles it now has 52000the car is in prestiNE conditions. I heard of the problems they had with the dashboards but I thought I would be good since the tahoe’s dashboard was perfect no signs of even a hairline scratch on it. About 3 weeks ago I got in the tahoe and there was a 2 inch crack on the left corner of the passenger air bag that went to where the dash separates from the piece closer to the windshield. Then 2 days ago I cleaned the interior of the tahoe from top to bottom. The next day a 3 inch crack appeared on the drivers side on the right side of where the dash pops up for the instrument panel to the separation of the other piece near the windshield if in thee weeks that happened I can’t immaine what it’s going to look like in 6 mon the. Using a sunshade appearnestly doesn’t help uv protectant doesn’t help. Anyone have any idea’s what may help. I’m assuming there isn’t any help other then maybe storing it in climate controlled garage out of the sun. I will probably replace the dash myself in the near future. But I’m sure I will encounter the same problem. I had a 2003 siverado and loved it my wife and I love the tahoe but this problem turns a beautifull vehicle into looking like trash and on top of it I have to be concerned with getting in an accident and the dash blowing out peaces at the passeners or me.
Just noticed a crack in my 2012 1500 silverado in the middle in front of passenger side airbag.
Had 07 Silverado, now 09, same thing with dash cracks, I guess GM learned from Dodge
2011 Tahoe cracked to the right of instrument panel.
2010 silverado truck with cracked dash, took it in but said 4 months too late on warranty, but did not know how long it had been there. I feel there is a flaw and should be recalled anyway. I guess time and mileage on a vehicle is a good way of getting out of their responsibility.
I have a 2010 1500 GMC and my dash is cracked @ 80000 miles. I will buy another truck , but it will not be a GM
I have a crack through the full length of the dash on my driver side and passenger air bag. I own 5 Chevrolet vehicles and told them if they didn’t want to step up with my issues I am going to give their competition a try. They could care less, so no more 50k GM purchases for me!!!
I have a 2010 Suburban LT,dash crack at left back of insturment cluster
I also have a 2011 Denali 1500 pick up and it is cracked at passenger side air bag opening
Last GM I will own. 07 Tahoe LTZ…$50,000 new…only 90,000 miles. Crack along the passanger airbag. My friend has a 2011…huge crack on the dash. The fact that its a known defect and GM is doing nothing……..goodbye GM……hello Toyota…..
Facebook page for GM owners in Canada with the cracked dashboards
https://www.facebook.com/groups/989350641146706/
Facebook site for GM owners with cracked dash problems
https://www.facebook.com/groups/989350641146706/
2008 Chevy Tahoe LS. Dashboard cracked last night for no reason while it was parked. Found this site after doing research. Cant we do a class action suit so that GM takes this serious and fixes this!
My 2013 GMC Sierra has the same cracks also!!!
I am among the many that have complained about this and After replacing my dashboard 2 years ago it is cracked “again” and has been for 2 months. Now the defroster pad is also cracked…so that makes 2 different panels. Crap choice of vendors and poor representation by Chevrolet.
Last week I visited the same dealership that replaced the panel 2 years ago. I was told flat out that Chevrolet made the decision over a year ago to NOT assist customers. This does suck!
I bought a 2007 suburban new and within a few years the dash cracked. Now it looks like a piece of marble with cracks running all through it in all directions. When I took it to my local Chevy dealer I was told that they weren’t aware of any problems with the covers, and it would cost over $800 for them to fix it.
I am not satisfied with the handling of this problem and I tell everyone who will listen about the lack of service.
I had a similar issue in my Yukon severL years ago. I ended up making lots of noise with the dealership, went straight to the owner, as well as directly with GM. Took me quite a while but I was eventually able to get GM to foot the bill for half and the dealership also tossed in $200 so ended up costing me around $200, which I still was not that happy about, but much better than paying $800. My Yukon was out of warranty at the time and has less than 40,000 miles. I also had a valid extended warranty but, yep, does not cover this as the dash is considered an accessory, really??? Your dealership telling you they have not heard about these is crap, or someone who has little experience. If you look online as I did, this model of GM trucks were plagued with this issue. So they may no longer respond to the noise, but if you are willing to put in the time to gripe for a while you might get some relief…
hoping for recall 2009 silverado dash cracking in two locations only had truck 2 yrs , my 2013 truck hasnt cracked yet but has the same exact dash material, very disappointed from a loyal GM customer. i also own a 2006 GMC Envoy and 1996 S-10
mileage on 2009 73000 miles
I have a 2009 GMC Sierra model SLE and my dash has now cracked 3 times. It was replaced by GM at 39,130 on 01/01/2011 miles at no charge just above the LH air bag and the again at 68,479 miles on 06/17/2013 for $100.00 dollars and has now cracked again at 102,000 miles and they will not replace under any kind of warranty policy the last cost I received was $$1040.00. I replaced the above dash section PN # called an extension at 103,000 miles (PN # 23224733) which cracked at a personal cost of $324.10. At that time I saw what GM,S problem was with cracking dashes. They allowed too much of the forward panel to rest on the extension with no support. Now more of my dash has cracked in three different places making the appearance even uglier than before. Is there no help for this to consumers for this maleficence by GM for this wrong doing.
I have left more than one comment regarding this matter. What is comical is that the same dealership that replaced my dash at the $350 personal cost (or similar) sends me sales notices and letters asking that I stop by for they NEED vehicles like mine for trade. Well, yah I know it’s a sales ploy but my response is why in the Hell should I deal with them as a dealership if they are unable to come to bat for me over this issue, let alone the Airbag recall which is also a joke. You, I and others will be living with this issue and it will be a sales put off point when it does come time for trade in. The suggestion/hint was to just cover the dash…..what a freaking joke. I worked as a Plastics Project Engineer briefly in the late 80’s and know enough about poor design. The underside of the dash has no ribbing for support in more than 3 areas. GM products between 2007 and 2013 were affected by this. In my book a simple mold change would have corrected the problem but GM is too arrogant and an engineer remained employed at the expense of consumer.
Have 2012 GMC Sierra 1500 4×4 with crew cab. No cracks yet but I need to know the general type of plastic that is used for the dash boards and instrument panels. I think it is ABS but another string lead me to TPO-TPUR. I want to add a very high grade wood veneer to parts of the dash but the weak point is to know what the dash etc is made from so I can choose the very best adhvesive. ABS would be good news.
It’s nice to note that lot’s of people are whining and sniveling about the dash cracks on the GM dashboards ! But what about the fix? Obviously GM is doing nothing! All I want to do is prevent further cracking so I can rid myself of this piece of crap. Anybody know what the plastic is?….ABS?…There are a lot of glues out there that may help fix or prevent further cracking . If only GM would say what this grade of plastic is!