General Motors recently sent out a letter to owners of certain late-model vehicles announcing an update for their vehicle’s Bluetooth system. The update, which improves the compatibility and functionality of smartphones as the devices improve and gain more features and functionality, is available via an update through OnStar.
Specifically, the update would fix an issue that occurs when a vehicle is paired with certain late-model smartphones that inadvertently drops the phone’s Bluetooth connection to the vehicle during incoming or outgoing calls. If this happens, the vehicle’s audio system will respond with a message that reads “Unable to place call on your Bluetooth phone”. GM’s letter included a list (below) of known smartphones that currently may not be compatible with the vehicle, but the list is not all-inclusive since smartphone technology continues to advance at a rapid pace. As such, owners can find the most up-to-date list of devices compatible with their vehicle’s Bluetooth-enabled audio system on this page of the OnStar website.
The software update, according to the letter, will modify the current Bluetooth hands-free calling system to recognize most current smartphone technology and maintain the connection. In addition, the update will be available through OnStar at no charge until September 30, 2016. And if an owner does not have a current OnStar subscription, one will be provided free of charge for 30 days; the subscription will also include a limited amount of the familiar OnStar emergency services, including Automatic Crash Response and Emergency Button services. To receive the update, simply press the OnStar button and inform the advisor that you received GM’s letter and are thus in need of a temporary “Bluetooth Service Package” to receive the smartphone update.
The GM Authority Take
Overall, this is a great effort by GM to maintain continued owner satisfaction with their products. And best of all, the update can be delivered over-the-air thanks to the unique connectivity of OnStar, making it quick, convenient, and seamless. Good stuff, GM… good stuff, indeed.
Are you experiencing dropped Bluetooth connections between your smartphone and late-model GM vehicle? Sound off in the comments!
| MANUFACTURER | DEVICE NAME |
|---|---|
| APPLE | IPHONE 4 (AT&T) |
| APPLE | IPHONE 4 (VERIZON) |
| DELL | VENUE |
| DELL | THUNDER |
| HTC | DROID INCREDIBLE |
| HTC | MERGE |
| HTC | DESIRE |
| HTC | DESIRE Z |
| HTC | EVO 4G |
| HTC | TROPHY |
| HTC | ARRIVE |
| HTC | OBOE |
| HTC | SURROUND |
| HTC | MOZART |
| HTC | INSPIRE |
| HTC | THUNDERBOLT |
| HTC | EVO SHIFT 4G |
| HTC | EVO VIEW 4G |
| HTC | SENSATION |
| HTC | DOUBLESHOT |
| HTC | MARVEL |
| HTC | SHOOTER |
| HTC | EVO 3D |
| HTC | KINGDOM |
| LG | ALLY |
| LG | GISELE |
| LG | APEX |
| LG | OPTIMUS |
| LG | GENESIS |
| LG | REVOLUTION 4G |
| LG | ALOHA |
| LG | FATHOM |
| MOTOROLA | DROID XTREME |
| MOTOROLA | DROID X2 |
| SAMSUNG | GALAXY S |
| SAMSUNG | GALAXY PRO |
| SAMSUNG | GALAXY 5 |
| SAMSUNG | GALAXY 551 |
| SAMSUNG | GALAXY 3 |
| SAMSUNG | GALAXY BEAM |
| SAMSUNG | OMNIA 7 |
| SAMSUNG | GALAXY SL |
| SAMSUNG | NEXUS S |
| SAMSUNG | GALAXY S II |
| SAMSUNG | WAVE |
| SAMSUNG | STAR II |
| SAMSUNG | WAVE II |
| SAMSUNG | CONTINUUM |
| SAMSUNG | FASCINATE |
| SAMSUNG | CHARGE |
| SAMSUNG | INDULGE |
| SAMSUNG | CAPTIVATE |
| SAMSUNG | FOCUS |
| SAMSUNG | INFUSE 4G |
| SAMSUNG | GRAVITY |
| SAMSUNG | EXHIBIT 4G |
| SAMSUNG | SIDEKICK 4G |
| SAMSUNG | VIBRANT |
| SAMSUNG | GALAXY A |
| SAMSUNG | EPIC 4G |
| SAMSUNG | NEXUS S 4G |
| SAMSUNG | REPLENISH |
| SAMSUNG | PREVAIL |
| SAMSUNG | INTERCEPT |
| SAMSUNG | TRANSFORM |
| SONY ERICSSON | XPERIA PLAY |
Comments
So which vehicles are affected by this?
The Cruze, for certain, but this isn’t widely-released information. Owners should know if they got the letter from GM and/or their brand.
so then before 2010 it won’t be available then?
Not necessarily. It depends on the vehicle — and we don’t have that information.
we did not get a letter for either our 2009 Traverse or our 2012 Mailbu. The problem (even with the message about not being able to connect calls, etc) matches us exactly now that I got an new LG G3 phone. It is not on the list you provided but it is a new model phone too.
This is BS, my ’13 camaro won’t recognize my bluetooth device s5 galaxy Samsung!!!!!!
It’s been one thing after another with this stupid car… Thanks gm specifically the lazy aholes at the Montebello dealership..
I called the dealership to ask what service controls the navigation system, because both xm and on-star are making claims they’re the ones who control and have influence over the nav system. I was told “read the owners manual”..frikn really???!!?… I wouldn’t have called if the answer was obvious to find. Anyone know the answer to my query.?
I have a 2014 Chevy cruze bought on may 30 2014. When I left the dealership it paired fine, but now it doesn’t…I called Onstar was on the phone with them for 30 min on hold…I hung up and called them back when I got off work and the guy tried to tell my car didn’t have the capability I aggressively told him that was not true…He was reading the manual while trying to troubleshoot with me…this is the last time I buy American
“the last time I buy American” What a stupid comment. Go buy a Honda and you can replace the transmission every 100,000 mile. Or maybe get in a Toyota and take a chance on getting killed by a sticking accelerator. Of course it’s ok when imports act up the media and people like you can find excesses for them all day long. I have a new Cadillac with Bluetooth troubles so I am a little frustrated myself. But that’s not going to turn me into an anti-American, economy distorting little baby.
I just did a quick google search here are a few of the other automakers having Bluetooth problems
BMW
Audi
Mercedes
Toyota
Mazda
Honda
just found some more cars on google having Bluetooth troubles
Honda, Kia, Toyota, Volkswagen, Mazda, Lexus, Fiat, Hyundai, Acura, and Lexus. So Tiffany you keep right on bashing “American” and maybe you will be able to help the people trying so desperately to ruin our economy.
2011 Avalanche pairs with my new Samsung s5, but only for calls. WILL not work for texting, voice/text. Had a 2yr. old Nokia 900 that worked fine.
Calle d GM, tried reset over phone – nothing worked. Told I have to go to dealer for possible fix.
Just did the update yesterday on our Buick Regal. Got the temporary OnStar service, and the Bluetooth update downloaded very easily. The entire call with OnStar took less than 10 minutes.
I am wondering why I have not recieved a letter from GM to update my bluettoth package through on star. I am having a difficult time getting my phone contacts via bluetooth in my car. I am presnetly an on star subscriber.
I have a Droid Razr Maxx since June and paired it quite simply with my 2009 Malibu, but this week my connection is not made automatically. In fact, I have to go through unpairing the device, pairing it again and then giving it a new name because she tells me that the old name I used is in still in use. However, when I ask for a list of names, I am told there are none. Will this update solve my problem?
Tom — did anything change with your phone this week?
nothing changed that I know of. I first noticed that the bluetooth symbol was white when it usually blue when paired and connected. the only way I could connect it again was to unpair and then re-pair. each time I had to do it I was told that I could not use the same name for the phone because it was already in use, though each time I tried to list the names, I was told there were none. when 4 names were created, I could delete all of them and start from scratch. I am pretty sure it is the car and not the phone because I do not have the same problem on a second car with a Pioneer radio. When I try to connect the General Motors name, it connects for about 2 seconds before cutting out.
My ’09 TrailBlazer SS had the exact same problem you describe. The dealer tried doing a software update twice, but it didn’t help. They finally installed a new VCIM (the Bluetooth module), which fixed the problem.
I will plan to bring the car to the dealer and have them do the same.
Thanks!
Bill — thanks for the info!
Tom — keep us in the loop 🙂
My ’09 SS is out of warranty, but the dealership service mgr. talked to GM and got them to cover most of this repair. I only had to pay about $80.
I have the extended coverage, so I should be good, assuming they will make the repair without making me jump through hoops to prove that it is the car and not the phone.
I just spent 30 minutes on the phone with OnStar, Chevrolet, and a Chevy dealership and I still don’t have a solution. Supposedly, the latest update is sent “automatically” and OnStar can’t provide you with a download in the case of the download not being successful. I have the Samsung Epic 4G and I have not been able to use the phone with the bluetooth services without continuous dropping in and out of the call. It’s very disturbing that something this minor can’t be fixed by GM. As a side note, I had a Ford rental car and the bluetooth interface worked perfectly with this phone..
Feel your pain… When you say the call is dropping in and out, do you mean that the Bluetooth signal is intermittent/unstable or the reception of your phone?
I just got a new 2013 Volt. My iphone 5 paired easily but when I receive an incoming call, it rings through the car radio and displays on the screen but when I answer, the call transfers to the phone. I have to transfer it back to the car to continue talking without holding the phone. Outgoing calls seem to be ok. I was at the dealer yesterday and we talked to the service guy and he kept deleting and re-pairing the phone, but it still does the same thing. I really didn’t seem like I was going to get very far with him. Maybe I’ll call Onstar and see if they’ll try the software upgrade for me since I’m a subscriber. Thanks for the info.
Pete – congrats on the Volt. Do try the update and see where you get… I’m curious to see if it fixes the bug.
Alex
PS: you don’t have to be an OnStar subscriber to get the update.
Hey Alex,
They said that they know about the problem and that there was already an update for the 2011, 2012 Volts, but they’re still working on the 2013 update. They said they would contact me somehow when they need to do the update. She didn’t know whether it would be OTA update or id I’d have to bring it in to the dealer. I hope it’s OTA because the dealer I went to to first check it out didn’t seem to know much about it. Kept trying to tell me that I paired it wrong, then when they re-paired it, it did the same thing. Go figure.
Luckily, it seems to be only with incoming calls. Outgoing calls are fine.
Thanks for the interest Alex.
Pete.
Hey Pete — thanks for the update! Keep us abreast of any changes! In the meantime, I’ll reach out to GM Media to see if I can’t get any more info on this.
Alex
Pete — did some digging. This is the best I can dig up at this point:
http://gmauthority.com/blog/2012/11/gm-working-on-software-update-to-improve-iphone-5-bluetooth-connectivity/
– Alex
I have just bought a Chevy Equinox and I have a trafone. The phone connects to the Bluetooth but won’t bring my contacts over. Then I have to say the number instead of just the name I want to call. Is this because it is a trafone? Anyone know?
I have a 2012 Malibu. Just got a new Motorola RAZR m smartphone and the voice pass through Bluetooth connection is unreliable. Sometimes it works and often it doesn’t. My old blackberry worked just fine. I will be contacting OnStar tomorrow to see about this update, I hope it works. I will update you after I speak with them.
No luck. Dealer told me I have the latest BT updates. Told me to go back to the phone provider. Let the finger pointing begin!
John — have you tried calling up OnStar?
Alex,
I have a 2013 Equinox connected to a Iphone 5s. Everything was working great with the Bluetooth up until a few months ago. I can make calls but can’t receive them. I checked at a dealer and they tell me it would cost me almost $200.00 to see what the problem is and correct it with a software update. Is the the normal every time I update my phone I will need to update the software in my vehicle. Any suggestions to correct this problem. Thank you in advance for help you can give.
Yes the told me to go to the dealer. Like I said..the dealer told me the BT was up to date. I just think the motorolla razr m is not a compatible device.
All we can do is keep pressing GM to make updates more frequently, via OnStar, so that we don’t have to keep going to a dealer and wait an hour to find out there is nothing they can do. Open a case at the newly opened website: http://gmtotalconnect.com/ to express your concern. They will keep pressing GM IT for updates on BT compatibility for newer devices and GM BT stack in later model GM cars (I guess a 2012 Malibu is just older BT technology).
I have a 2010 SRX. I have a problem connecting to the voice command. I have a new phone and when I press the voice command button, I get a ding to no voice. I had a similar problem a few months ago and the On Star tech was able to get me connected. On star tech suggested, this time I take the car to the dealer.
Ron — is your phone successfully paired to the SRX?
I just returned from the dealer. They had the car all day. Tech said the problem was corrected, but it is not corrected. I can’t get voice command to do anything. My experience with bluetooth on GM pvehicles is that you press the voice command button and a voice says”ready” you then say bluetooth, radio ect. Cadillac service said you only get a ding on cadillacs. I told him I was taking the SRX to a nearby Buick dealer. Service manager called , he is coming to my house tomorrow.
I have a 2011 Silverdo 1500 LT. Bluetooth worked great with Blackberry curve. Recently had to upgrade phone and now hac a Samsung Galaxy 3. All calls are basically completly full of static. will this update address this static problem?
I JUST BOUGHT A NEW CHEVY TRAVERSE 2013 AND HAVE A TRACFONE AND CAN NOT GET IT PAIRED. THE SALES PERSON ALSO TRIED AND COULD NOT GET IT CONNECTED AND TOLD ME THE PHONE IS TOO OLD. TRACFONE PERSON TELLS ME NO WAY. CALLED TRACFONE, DEALER, GM AND ONSTAR WHERE DO I GO FROM HERE? I AM AT MY WITS END.
Betty — can you be a bit more specific as to the pairing process? Are you getting any error messages? If so, what kind?
I have a 2013 Equinox and a new tracfone. Still can’t connect my contacts. Why?? I just bought the new phone so I didn’t already say that. Guess no one can come up with a solution at GM.
@Msbee Is the Equinox set up to sync contacts?
After finding this on Google I just hit up OnStar in my 2012 Equinox. They gave me 30 days of free service, but told me they have no control over when I would get the update. Is there any way for people to tell whether or not A) their vehicle is included in the bluetooth update mentioned here and B) whether or not we have received the update or not? OnStar said they couldn’t tell me how to know when I got the update, that GM pushes it themselves through OnStar.
The reason I am unsure on whether or not I should be receiving the update is because when I visit the TotalConnect website and put my vehicle in, my radio is not shown, so I have no idea what my vehicle is compatible with or not compatible with. My info is a 2012 Equinox with the 7″ color touch radio (non MyLink). I’m one of the ones who got shafted on MyLink availability.
Thanks!!
Hey MY IPHONE 4s caused all kinds of problems when we paired it to our CHEV SILVERADO P/u 2010. SO GUESS THIS IS A MODEL AFFECTED.
It caused dropped devices and calls, deleted other paired devices and generally made it horrid to use the Bluetooth.
I have a 2013 Malibu 2LT that I recently purchased. I paired my Samsung Galaxy Nexus with the car. Problem is, it does not recognize or show the contacts on my phone. Whenever I try to use voice commands like I used to with my 2010 Equinox, it is like the phone doesn’t have contacts on it to dial. It tries to dial ‘950’ or another 3 digit number. I’ve unpaired and paired the phone several times to see if it will work to no avail. Help!
Tim — that sounds like a setting (perhaps to sync contacts) might be disabled.
For a more focused discussion to resolve the issue, I’ve posted your question in our Forum here:
http://gmauthority.com/forum/discussion/192/contacts-not-synching-to-2013-chevy-malibu-with-mylink
Alex
GM Authority
As an addendum, all other bluetooth features work between the phone and the car. It just can’t or won’t find the contact numbers on the phone.
Well, you can add the Razr Maxx HD to the list of non compatible devices. It actually worked great until they pushed the Jellybean software update to the device and now it doesn’t work! All of this BT BS is annoying beyond belief!
I cannot pair my Samsung Brightside cell phone with my Chevrolet Traverse. My old LG Cosmos phone has been paired successfully since I have had my 2011 Traverse. If I get on OnStar, will my Samsung Brightside which I don’t see listed above be able to be paired with the new software? Thanks.
My iPhone4s and Casio Commando pair with my ’11 GMC Sierra just fine. When I make or receive a call, it connects but all I hear is static coming from the speakers and the other person cannot hear me. I did a test, and if the other person and I shout during the call, we can hear the other person. So I know the call is going through. Is this part of the update, or is the bluetooth module bad?
When I first got the truck it worked fine. I have also tried an HTC Thunderbolt, and Windows phone. All with the same result.
I purchased a 2012 Tahoe with 9K miles on it, about a month ago. I’ve had nothing but problems with the bluetooth and my iphone 5. When I make or recieve a call the caller has a lot of trouble hearing me. I also paired up my wife’s iphone 4 with the same problem. It’s been to the dealer twice and they say there is no problem with it. In ther defense, their tech paired up his android and called me. It sounded fine; so I guess it might just be a problem with the iphone’s. I called GM today and they said that they are working on an update. They could not however tell me when it was comming out or what phones it will affect. It’s frusterating to pay nearly $40K for a vehicle and not have an important feature work. I’m considering installing an aftermarket bluetooth hookup.
I am trying to pair a iphone4s to my 2012 Tahoe. Bluetooth will pair the number but not the name.
I have a 2012 Chevy Equinox and a Samsung Stratosphere. My phone paired. It recognized my contacts. I can place and receive calls just fine. I can hear the person calling me, but they can’t hear me. All they hear is static on the line. Is there a fix for this or should I switch phones?
I just picked up a 2013 Buick LaCrosse. My Samsung Galaxy paired easily. If I give a command to dail a number it does so. If I access my contacts and use the screen to call a contact, it works fine. However when I say “call John Doe office”, it will say “calling John Doe office and I then get a screen entry which says “dialing failed.” It does that for every contact. Since it works using a phone number and by touching the contact on the screen, I am at a loss. Verizon can’t help. The dealer says it may be a software problem. My wife’s Iphone5 works perfectly. Ideas?
Stuart, I have a 2013 Camaro RS and it is doing the same thing. I have a Galaxy Nexus and I tried my sons nexus and it does the same thing. Tried my wifes Charge and it works perfectly. Tried an Iphone 4S it also works perfectly. Dealership told me that my phone was on the list of phones that work with MyLink system, but said my phone could be bad…funny it works on my sons Sonata. I have yet to try it on my wifes 2013 Cruze. I’m also looking for ideas…the phone used to work with the bluetooth voice dialing.
I have a 2012 Enclave and a 2012 Cadillac SRX. I own several iPhones, 4 4S and 5. For the first 3 months we owned the cars our phones worked fine. Now, when we attempt to use the call voice commands they do not work in either vehicle. I called Onstar and they were clueless, had never heard of the upgrade and sent me to GMC customer care. The person I spoke with there was not helpful either. Why would a feature stop working? Why does Onstar not know about this upgrade. Both vehicles were purchased in June of 2012.
Stuart & Jerry,
I have a Galaxy Nexus. It worked fine with my 2010 Equinox and after some pairing frustration, worked fine with my 2013 Malibu. Now, however after updating the phone OS from 4.1.1 Icecream Sandwich to 4.2.2 Jelly Bean, I get the same dialing failure. I can call manually with the phone or through the MyTouch Infotainment system, but no voice dialing. This is not a GM or OnStar problem as far as I can tell. This is a Samsung software issue in my humble opinion.
Based on your comments and others that I have read,I think it is a Jelly Bean 4.2.2 problem. I contacted Samsung and the representative said that she has not seen this as a reported problem before. I restrained myself from going down the phone line so that I could gently wrap my hands around her throat. I suggested that she go on the Samsung blog postings and that she would see many, many of the same complaints. So we are stuck. Verizon says it’s not their problem, GM says it’s not theirs, Bluetooth can’t help and Samsung plays dumb. I was going to get the Galaxy S4 but I don’t know if that would work. If not, then I don’t want to get the phone. Does anyone know if the S4 works with a GM car?
I haven’t heard. My brother picked up an S4 the other day. I’ll have to have him come over to try and pair it on my Malibu to see if it works or not. I’ll report when I can get together with him…
Dear Stuart,
Sorry to be the bearer of bad news. I have a Samsung Galaxy S4, and recently got a 2012 Chevy Impala. The S4 and the Bluetooth in the car do not work properly together. They will pair, but to Bluetooth dial you have to input the entire phone number, as there is no access to your contacts in your phone. If I find out a fix, I’ll try to let you know.
Becky
It is incredible that GM can’t/won’t fix this. I spoke to the GM district rep last week and, after checking, he was told that it is a Galaxy problem and the phone, apparently all of them, are not compatible with their cars. Someone should start a campaign to alert the public that the brains at GM don’t have the computers skills to correct the issue. The rep made it sound like it was the first they ever heard of the problem. Samsung also was “unaware” that this was an issue. Unbelievable!!!
I bought a 2008 Chevy Malibu LTZ. The OnStar doesn’t support Bluetooth. Is there an upgrade that I can get to have the Bluetooth feature?
Have always had problems between my 2011 Equinox and my iPhone 4 from Verizon. Hope they send me the letter soon.
I drive a 2012 Chevy Captiva Sport and an Apple 4s phone.
Incoming calls pair with the phone and car perfectly
Outgoing calls when I use the controls on the steering wheel also work perfectly
Using the keypad on the phone to dial an outgoing call start to look like it’s going to pair with the car, but as soon as the phone makes the connection, you can see the audio source drop down to iPhone. Touching the keypad to connect back to the car works fine. Same thing happens when you call someone from the “recents” menu.
Call Back from the Voice Mail page works fine
The guys from the Sprint Store told me that I needed to go to Apple.
I went to an Apple Guru who told me that I needed to go to my Chevy dealer and insure latest software was installed.
Chevy Dealer today said Onstar is updating the car automatically, and it’s up to date. Says I need to go back to Apple.
I got SamsungG3 in January and paired it with my 2011 chev silverado and bluetooth worked flawless up to May. I didn’t use my truck all May and now my bluetooth will not work with my phone or anyone elses. I unpaired the phone and it will not pair again. It doesn’t recognize any devices when it scans. I paired my phone in another vehicle so I know it’s not the phone. Any suggestions?
Make sure when you try to pair with your truck again that you have wifi turned off. Make sure you have a good 3G or 4G connection. If that doesn’t work, I’m out of ideas.
Tim, my phone pairs up and works thru bluetooth in my husbands 2009 chev duramax. I tried his iPhone in my truck and it won’t work thru bluetooth anymore, both our phones work in his chev and both don’t work in my truck. I have an appointment under warranty with GM Monday. I’ll see what they can do and say.
I’d be very interested in what they find. Let us know how it goes!
GM told me, it is the truck and not the phone. They are ordering a “VCIM” (some kind of module) and replacing it in a few days. It will be covered under warranty.
This very thing happened to me. My phone worked fine up until a couple months, maybe even May. It’s a droidx2 and there have been no Android updates or any changes to the phone.
Why have I not gotten a letter or bulletin? I’ve had my car to the shop multiple times. They have replaced the microphone. They have no idea what to do about it. I have a 2012 suburban and an iPhone 4 sprint. I have spent lots of time and the past six months without a hands free device, not to mention the price I’ve had to pay for the service calls. I will be picked up by the dealership after work and I guess I will have to tell them about this to see if it works. This is not what I’m used to with Chevy service.
Will this update allow music to stream via bluetooth?
Very frustrated. I just bought a 2013 Chevy Traverse. Love the car – but hate that my Samsung Galaxy 3 wont fully work. I can pair the phone and force it to utilize the voice recognition capabilities on my phone itself. The USB connection however is completely and utterly useless and non-functional.
They told me that apparently the LS trim level stereo system is incompatible with full bluetooth functionality “on some phones”. Having just spent that much money on a new car – I am not a very happy camper at the moment!
I have a 2011 Equinox LT and didn’t receive a letter regarding this issue. My droidx2 had been working fine, then all the sudden I hear the dreaded “unable to place call with your bluetooth phone”. I have no updates or changes to the phone. I plan to call OnStar this afternoon for the update.
Ok, so I hit the trusty onstar button and tell them I have bluetooth connectivity problems and they promptly transfer me to GM and the do a reset and then inform me i need to goto the dealer. How is the update facilitated? Do I need to ask for a specific department like technical support? Is there a Technical Service Bulletin that I can reference. The onstar operators are nice, but technically inept to this problem. Like Jonny5 said “NEED INPUT”
It’s actually a great and helpful piece of info. I’m satisfied that you just shared this helpful information with us. Please keep us informed like this. Thank you for sharing.
Get ready to pay for a diagnostic and pay for the update if it needs it and if you are out of your “bumper to bumper” warranty. I was never told there would be updates that I would have to pay for when I purchased this car. I took it to my dealership and they had a terrible attitude about this. I called Chevy CS, who was going to talk to this dealership to see if they could cover the diagnostic charge. That was about a month ago. Honestly if you do a search online you will find that the biggest issue is allowing the car to access your phone’s phonebook. Don’t allow it to do so and your bluetooth will stay connected. It’s worked for me since the hoopla at the dealership. See if this works for you. You have to unpair and remove the device from the car and start all over with pairing, but it could possibly work for you too.
Hi I just got a 2009 gmc envoy . I am having the same trouble as Tom is having. The Bluetooth will pair but will not stay. When you ask for a list it tells you there is no devices. The phone tries to connect, but will only stay connected for two seconds. You have to delete the phone and repair. When you try to give it a name it says that name sounds like the old name and won’t let you use it. I am trying to get the update but no one at onstar knows who is to do it. ( onstar technical
support or custom service.) I have talked to all three. Waiting to hear from gm. What about the VCIM that Bill is talking about. Do you think GM would cover it under good will.
This is the same problem I am having with my 2009 Chevrolet Impala LT!!!
I bought a 2013 Traverse LTZ back in April. They just made be believe I was getting all the bells and whistles for my $$$$$…..NOT!!!!! My voice recognition only worked for approximately three weeks. The dealership has had the vehicle for a total of three weeks and can not fix it. Their quick fix was to buy me a new android cell phone. I have a lot invested in my IPhone to the tune of all most 5,000 songs pardon the pun. Question: Why should I have to be the one that changes my life and have to carry two devises???
SHAME ON YOU GENERAL MOTORS for #1 selling something that doesn’t work and not be able to support what you sell. #2 Quite using “HANDS FREE” as a Selling Tool and advertising it as a Safety Feature.
my husband has a 2013 acadia and he has an old flip phone and we can not understand him when he is speaking, loads of noise, static , etc. this is not a smart phone, what can he do to obtain good reception through his blue tooth, he hates to keep turning it off so that people can hear him clearly.
I have a 2013 Equinox and have paired my HTC with the Bluetooth/phone/MyLink. It all works except everyone tells me to get off the hands free because they all say that it sounds like I am in a tunnel and they cannot understand me. Dealership agrees that quality is poor but says nothing they can do.
Has anyone looked into a Class Action Lawsuit against GM??? I look at all these comments and wonder why they are still advertising Bluetooth/Smart Phones/Handsfree…… This is nothing short of FALSE ADVERTISING
YES! Having this problem with my Verizon iPhone 5 and my 2013 Terrain.
Well onstar told me they have nothing to do with the Bluetooth on my car so how can they help I was connected fine for a whole year and onstar put my account on inactive list and that
same time my Bluetooth connection went south. I have a 2012 vehicle and iPhone 5. Help
Does the update allow you to stream pandora wirelessly to the vehicle.. I have a 2011 avalanche
I just purchased a 2013 SRX. My galaxy S pairs and shows connected in CUE, but also says no phone connected in CUE. The phone shows Cadillac CUE and shows a Head set. The pair to my 2010 Escalade shows a phone symbol. I’ve unpaired and removed everything from both the phone and the CUE. The phone is named. My next moe is to go to the dealer for help.
I just purchased a 2013 SRX. When I pair my Galaxy S to Cue it pairs and connects, but says no phone connected. I’ve reset both the phone and CUE and repaired the devices. The phone show cadillac CUE with a head set. On my 2010 escalade the phone show a phone symbol next to GM. I’ve deleted and when through the process sevaral times. Same result. Any Idesa. The phone has a name I assigned.
I have a Holden Cruze 2012 (Bluetooth Hands Free Profile V.1.5) in Sydney Australia with a Nokia Lumia 925 (Bluetooth v3.0 with A2DP) Phone. Bluetooth pairs between phone and car, and I can receive calls, however, I cannot make calls via the steering wheel controls (or the dashboard controls) as I receive the error “dialing failed”. Any help would be appreciated.
I have a 2012 Cadillac CTS V coupe and am having every problem with bluetooth connectivity discussed here. My phone a Samsung charge is one on the list. What do I need to do to have this work like it should?
I recently bought a 2013 GMC Terrain Denali and have it “paired” with my Samsung Galaxy S3. I say “paired” because it does, in fact, show as paired on both vehicle & phone. The pairing process is quite easy and my music files & contact list transfer over. My issue is using the phone. When I try to place an outgoing call, the system comes back with “Dialing Failed”, both on the IntelliLink screen as well has the helpful voice. It doesn’t matter whether I use the touchscreen to enter my choice or use the voice active option. I have tried Pairing & unpairing several time but still have the same issue. The only way to get it to work is place the call with my phoneset, then transfer it to the system in the vehicle.
I went to my dealership, the place where I got the phone, as well as called Samsung directly to try to fix the problem but no luck as yet.
I even had other people pair their phones (iphone, blackberry, & even my wife’s Samsung Galaxy S2) and all worked flawlessly. The tech at Samsung mentioned a possible incompatability with Bluetooth versions, so my search has lead me here. My S3 has Bluetooth 4.0 so any idea what version GM might have been issued when my Terrain was built in late 2012?
I had the same problem with my Samsung Galaxy. There was no fix. I tried GM, the dealer, Samsung, Verizon and Bluetooth. Nothing worked. I just bought the Galaxy s4 and it now works perfectly. This phone uses Jellybean 2.3. The problem might be with Jellybean 2.2. Try to download the system update to 2.3. Maybe that will work. It was frustrating as hell since none of the above took responsibility for the problem.
HAD PROBLEM WITH HTC RESOUND IN THAT PEOPLE THOUGHT I WAS IN TUNNEL WHEN SPEAKING BUT RESPONSE TO COMMANDS WAS GOOD. SWAPPED PHONES WITH GODSON, TO SAMSUNG SIII. SOUND ISSUE RESOLVED BUT DOES NOT RESPOND TO VOICE COMMAND.
In talks with both Samsung & GM today, the problem apparently stems from an imbedded Samsung OS app called SVoice that was added in Samsung phones Galaxy S3 and after. It is apparently Samsung’s “answer” to the iphone Siri app. Basically a voice activation app that somehow oversedes the GM Bluetooth voice activation app. It would/will work fine once GM & Samsung can get on the same page with either a patch file or a common OS program, something that is being worked on at this time.
I am about crazy trying to get my iPone4 to STAY PAIRED with my 2009 Impala (which has OnStar and Bluetooth capability).
AT&T can’t do it, GM says run diagnostics, dealer service manager can’t do it ! It pairs up just fine, but after you turn off
the car and exit, it will not be paired anymore.
How do I get the OnStar update — I am a subscri ber to OnStar.
I also have an 09 Impala that I am having this problem with.
Hello Alex,
I hope you can enlighten me. I have an SRX 2012 and when using my iPhone 5 I have to use USB. I prefer using WAZE as the GPS in the car doesn’t work on real time. What frustrates me is that sometimes it works and sometimes it doesn’t. On those days I give it a try, it drops calls and I end up hearing just part of the voice guidance from WAZE. I subscribed to OnStar but they are useless. Nobody knows what department can send the bluetooth update, they transferred me from one department to another for well over an hour, until I gave up.
I also took it to the dealership and they said they had updated it, but nothing changed, apart from the signal on the radio which since then is terrible. Would it be worth upgrading the radio to CUE? DO you happen to know if it is possible and a rough idea of how expensive it will be? I have seen people controlling the iPhone’s 5 music library and not having trouble with WAZE or calling and I feel very jealous!
BTW, I did all the trouble shooting I could and even tried another iPhone 5.
Looking forward to hearing from you,
Felix
Cant believe that you cannot connect an Android phone the same as an Apple. Wanted to buy a Galaxy s4 but it wont work on the MyLink system..How far out of date are you guys???
Joe, it isn’t so much the fault of the GM system as it is with Samsung. Samsung has an imbedded app in their operating system of newer smartphones, called SVoice. It is Samsung’s “version” of the iphone SIRI.
Basically, what is happening is that SVoice will supersede the voice recogniton of the GM Intellivoice system.
Once GM & Samsung can gain common ground on this issue, everything should work alot better. I am still waiting to get my Galaxy S3 working as well.
I can get my phone to work with the Bluetooth if I initiate the call directly from my phone instead of using the GM voice activate system. Once the call is initiated, the GM system works good.
I read somewhere that the Android phones use an MTP system for transferring info from the phone to the car and GM does not have the ability to get the phone books,playlists, etc from these phones and probably never will. So, if buying a new phone….do you know if the iphone 5s will work via USB like my old iphone 3g did, displaying all this info and usable through the mylink system??? Thanks
It shouldn’t be! Ford and Mercedes have long been using bluetooth technology that not only can place a decent phonecall, but also streams navigation and music from phone/pod devices. This would definitely have been a dealbreaker for me had I know the bluetooth technology was this discriminate/ limiting ’11 Enclave.
I have a 2004 tahoe, it is onstar equipped, will this possibly work for my year? Where can I go to find out?
I recently purchased a 2012 Chev Captiva. I wanted towability and bluetooth and it had both.
Right away I started having problems with the bluetooth. First it was that it would not always reconnect. I took it back to the dealership and they repiared it and that seemed to solve the problem. Then the problem started getting worse. I noticed it on a 2 hour trip and it droped the pair (not the call). Now it does not even let me get through a call without dropping the pair.
I was told by the dealer my phone is not compatible. I went to the website and my car is not even listed (how do they know it is not compatible, the car is not even listed on the website).
My car is very similar to a Sonic so I looked there and my phone is compatible with it.
The symptoms I am having are a perfect match to this article so when I called GM they said to contact ONSTAR for this update. I did and I was set up for the update and then I get a call saying my car does not qualify for the update. I need to get a different phone.
How do I do that, according to the article, my car is not even in existence and therefore I cannot find any phone that is compatible. This is crazy… I have the symptoms and my phone is compatible with almost all of the Chev cars yet I buy the one car that does not qualify for the fix.
Someone please help.. I have checked with Verizon and i have the latest software on my phone
Phone Motorola Droid Bionic Andorid Version 4.1.2
2012 Chevrolet Captiva.
[email protected]
I have contacted OnStar numerous times about this update and they have been absolutely no help at all. The last time I called them I was told to take my vehicle by the dealer to determine if my vesicle is compatible with the update. They didn’t even now what I was talking about. Just send me the damn update! How hard can it be. This is clearly documented on OnStar website. Send me the update!
My 2011 Chevrolet pickup will pair with the iphone and I can make a call and hear the other party, they cannot hear me. I have re-paired the phone many times and still no results. The latest iPhone update 7.1 also has no effect.
So here we are March 2013, I tried to get the Bluetooth update through OnStar a few months ago, they had no idea what I was talking about. I have been to the dealer, they have no clue how to fix it. Apple doesn’t seem to address it anywhere, so anyone have any suggestions?
Just paired a Z10 (blackberry) to my 2011 GMC pickup. Phone rings, radio mutes, but not able to talk or hear caller?? I’ve reset the pairing several times but cannot get connected once I press the steering wheel answer button???? HELP please. Z10 has latest software update 10.2….. Does truck need software update or is something else?
My phone connects fine. I make a call and about 15 seconds into the call I get a message saying “Unable to place call using your bluetooth phone” It will disconnect for about 5 seconds then reconnect and after that the call will continue with no problems. Everyone I talk to regularly now knows I’m gonna drop out and reconnect! Onstar told me they would upload the update to bluetooth sometime in the next 30 days and I would be notified. It’s going on two months now and still waiting!
When will you get a bluetooth update for the Samsung S5 to connect to 2010 camaros???? Also any word on the OnStar app working on same year camaros??
I have a 2010 Camaro I can Pair my phone calls but I can’t get my USB port to connect to my new Samsung S5 or play song via bluetooth. Any suggestions??
I have a 2011 Silverado LTZ and Samsung Galaxy Note 3. Calls are dropped while dialing. I start with “bluetooth”, “voice” it then says “connecting to note 3”. I access the number to call and the bluetooth lady on the truck says: “Thank you, goodbye” Then it connects … sometimes. I will attempt to get this update through OnStar this afternoon.
Am I suppose to be able to sync my address book with the truck? I don’t hear/see any options to do that. When I try to start a call with “bluetooth” “call *some contact*” it cannot find any contacts.
I got the 30 OnStar and they flash updated my truck at the same time. It seems to be better and I can make hands free calls on my Note 3. I may change the radio to get something with Bluetooth audio.
My daughter just purchased a 2011 Chevy Cruze. She bought it because of the bluetooth for hands free. We can not get it to pair with any phone we have. I have a Galaxy S 5 and she has an iphone 5S. When our phones scan they show nothing. Please tell me there is a way to fix this.
How long does this download actually take?? Had the temp onstar added almost 4 days ago now, and I’m still not able to pair my phone so I can use it to stream music. Any idea???
I’m not an expert on this but do know some. As far as streaming music with bluetooth, it depends on your vehicle and year. Bluetooth “voice” is different from Bluetooth “audio”. My 2011 does not support bluetooth audio only voice.
I had a Motorola Electrifier that would pair but drop calls in a few minutes. I just got a galaxy S 5 and found out that is is not currently compatible with my 2009 Buick Lucerne. Is there an update or firmware upgrade coming in the near future??
Or is the Buick too old to be updated with new smart phones?
I have a 2014 Impala LTZ, purchased 11/1/13. Bluetooth worked fine at first. Then it kept disconnecting and almost immediately reconnecting my iPhone 4s on heavily overcast, stormy, rainy, snowy days. Otherwise it was fine. About a month ago it started disconnecting and reconnecting on nice, clear days. Dealership has no answers. I’m the “only one”? I don’t think so. I’ve deleted my phone from the car and re-paired it several times and it keeps happening. Drives me crazy chiming “disconnected” and the “reconnected”! The weird thing is that it has not happened while I’m using the phone. Another thing is that when it disconnects, I see “no network” on my radio display (in phone mode) and the arrows spinning like it is searching and then it immediately reconnects, making the connected chime.
I got 2012 Corvette GS and Samsung Galaxy S5. I have succesfully pair bluetooth but never actually use until yesterday (7/23/2014) as I do need to make an emergency call. Bluetooth did successfully found my contacts and attempted to dial but the bluetooth connection was dropped — it shows phone number on dash but no other activity (audio is silent) for a very long time. I tried to stop the call but the bluetooth no longer respond and I have no way of disconnecting until I turned off my engine. Starting the engine back did not restore the bluetooth. I have to delete my Galaxy S5 on the list and re-pair again. After pairing, problem came back when I made a test call. Im back to zero.
I went through three phones before I got to this wall! I am so upset over the lack of knowledge. After reaching OnStar. they said the download could take 30 days!!!!! So ridiculous! Worst service reps ever! The dealership knew nothing about this btw~!!!
I have a sounds 2011 Camero, when I talk on my bluetooth it sounds like the call in under water, I can’t her the caller and they can’t hear me. I have taken it to two dealerships and course it won’t do it when the have it. Can you please tell me whats wrong. I took my phone back to AT & t and it’s fine.
My 2013 Lacrosse won’t let mr play music with my iPhone 5 when using the cable. It used to then just stopped. It says “Indexing”. No matter how long I wait it won’t stop indexing. So I started using the bluetooth but now that won’t play either. The odd thing is it used to work just fine.
This just started with my iPhone 4s. It will disconnect and reconnect from bluetooth. It did it 7 times on a half hour drive. It works fine in my wife’s Equinox, so I know it is not the phone. I called GM infotainment, and they had me unpair and repair the phone.
Still does not work, did the same thing. This just started after the software update recalls on my GMC Sierra 2014 model.
I hope they can fix this, that is really the only feature I use alot since I travel alot.
I have a Samsung galexy S5 and a 2012 Gmc acadia I cannot listen to my music in my phone through my car speakers. Not even from the USB or bluetooth so umm what the hell?
In Dec 2012, I purchased a new GMC 1500 Sierra truck with the Hands free Bluetooth feature. In July 2013, I purchased a Samsung Galaxy S4 Active which came with OS Android 4.3 (Jelly Bean). Phone and vehicle paired ok, was able to make and receive calls, yet found it odd and certain times the calls would drop. Then in Sept 2014, the phone OS Android updated to 4.4.2 (Kit Kat) where I could pair the phone to vehicle ok, yet only able to make 1 call. Trying to make or receive a 2nd call put my phone into unusable. The phone appeared to connect on call 2 yet not able to hear the other person or they could not hear me. The only fix was to shutdown the phone and power up to make only 1 call using the vehicle Bluetooth. Can someone assist me with how to once again obtain harmony between radio and phone.
My 2014 equinox keeps dropping my iPhone 5 — keep pairing it, it stays for like a day or two and then it is gone. Annoying!!!
I have a 2010 Malibu, exact problem as described in the article. My device pairs fine, only to have “unable to place call on your bluetooth phone” message pop up in the middle of a conference call, and then of course, the radio comes on. This is beyond frustrating not to mention embarrassing. I have tried settings and updates on my phone, even ordered a new phone to no avail. I tried pushing the Onstar Button, Onstar transferred me to GM, who told me my car was not affected so there is no update.
Just bought 2015 Cruze. I cannot pair BT with phone. I am pretty sure its the Cruze causing the pairing problem. I am going to have sons and Daughter in laws try their phones and see which one pairs up with the BT in the Cruze. Then trade in my cell for a new one that pairs
Hi I purchased a 2013 Chevy equinox lt. My bluetooth connected fine but just stopped some few weeks ago. It shows on the dash board that it is connected but the voice prompt says otherwise. I cant make or receive calls. Kindly help me fix this. thanks a million.
I would like know how is it that when I bought my Chevy Equinox the salesman set up my phone via bluetooth and yet now my bluetooth seems to have disappeared altogether the phone voice keeps telling me to turn bluetooth on. the phone’s Bluetooth is on and sais no device found in range yet I’m sitting in my car also the bluetooth symbol is not on display anymore, How does this Happen?
My samsung S6 drops calls in my 2012 Lacrosse after about 30 seconds. Then after a minute reconnects. TOTALLY IRRITATING! I’ve tried everything. Will call OnStar tomorrow. I thought it was just me.
I recently purchased a used 2011 GMC Terrain. It has Onstar but no bluetooth phone. When I hit the phone button on the radio panel there is no bluetooth option. When I bought the car I saw the phone button and assumed bluetooth was avilable. I know this isn’t exactly about this feed but any assistance will be greatly appreciated. Thanks
Cher Monsieur,
Je suis en possession d’une voiture de votre firme, la Cadillac C/T CTS HI 2005, et j’en suis ravi.
Ce véhicule, est équipée du système audio-Bluetooth de OnStar, Lequel, m’on a dit, ne marche pas au Liban…
Je possède, d’un téléphone portable sous androïde; le Samsung note 4 Edge…
Est-ce qu’il y a un moyen pour faire fonctionner mon système audio-BLUETOOTH OnStar avec mon portable sous androïde?
avec mes remerciements…
Heaven help me! I’ve got the same issues with a new Samsung Galaxy S6 and my 2014 Chevy Equinox. My old HTC EVO lte worked flawlessly with the hands-free calling, although the voice quality wasn’t very good. The voice quality with the Galaxy sounds great, but I’m unable to download my phone book. I’ve tried all of the suggested solutions, including using a bluetooth transfer file app, unpairing and repairing, call to OnStar, etc., but nothing is working. I really hope that GM can update the software soon.
My Samsung S4 worked great with my 2011 Buick Regal until recently. Now the Bluetooth does not disconnect from the phone when the car is shut off. When in the house (in Bluetooth range), the phone rings but all the voice goes through the car speakers and not the phone. I have to shut the Bluetooth off on my phone when I get out of the car and turn it back on to re-pair when I get in the car. Anyone know what’s up with that?
I have a 2010 Malibu and the IPhone 6. Two days ago, I updated the IPhone 6 with iOS 8.4 and now the Bluetooth nor the OnStar in the Malibu works. Pushing the phone button only mutes the radio. How would you suggest I solve this issue.
Thank you for your help.
I have a 2014 Buick Encore, brought it in for an oil change today (8.3.15) , told the SM that the Bluetooth was acting up (not taking incoming calls and would ask ” Did you say dial 8268?” when I actually said “Call Dustin” ~ SM ran it thru 90 minutes of upgrades to the Bluetooth ~ Now, after I leave, my S4 doesn’t even recognize that my car is an available devise to even pair up with ~
Hi Alex,
I have a 2014 Terrain w/ My Link non-nav head unit. I also have a Blackberry Q10. Frequently I lose bluetooth connectivity to the point that I must pull off the highway and remove my battery from the Q10, re-install and sometimes re-pair. The other problem is that the radio answers call automatically on the first, second or third rig whether I want to talk to that person or not. Faulkner GMC has no idea what to do about all this since the Q10 pairs easily, dials very well, stores contacts beautifully and relays texts both ways beautifully. I see that the Z10 is compatible but that is so strange since the Q and the Z are the same phone (Z has no keypad) working on OS 10.3 Blackberry software. By the way there is no auto-answer setting on the car or the phone to dis-able. Your thoughts Please……..
We bought a new 2015 Encore and I bought a new phone as the Encore said it couldn’t find the “phone Book” in my older phone. I paired it with the car. It drops all calls using bluetooth. GM tells me my phone is not compatible. The Encore needs 3.2G or higher and my new phone is 3G. Verizon says my phone has the latest software. No where does it say in car info phone must be 3.2G or up. I took it to the dealer but they can’t do anything about it. Why isn’t it downward compatible? Our 2009 Enclave worked just fine with my old phone. There has to be a fix.
I have a 2014 Chevy Equinox and have had constant problems with my blue tooth. I have an iphone 5 with verizon and the bluue tooth constantly disconnects. I have to go to setting and reset. Have had a new radio installed and had the dealer attempt to fix more times than I can count, to no avail. I have also reset and it works for a week and then disconnects again. I am more than frustrated and unhappy.
A few days ago I bought a 2009 Chevrolet Impala LT. I have a Motorola Droid Turbo smartphone. I can get the Bluetooth to connect, my phone says connected but the cars Bluetooth does not acknowledge. What can we do to resolve this issue? Will the update fix it?
I have a 2015 Silverado. Constant trouble with hands-free/bluetooth connectivity. After I shut off the truck and turn it back on, i no longer have Bluetooth connectivity/hands-free use to my phone. The phone and the truck think they are paired (as the status states this) but when I try to make a call hands-free the message says no device connected or it says calling ….. but then immediately disconnects. I have this issue with my phone(Samsung Galaxy S5 – SM-G900V) as well as my wife’s iPhone 5s.
My new Droid Turbo isn’t holding the pairing connection with my 2012 Equinox either. GM punted to OnStar. OnStar did, indeed, give me a 30 day free subscription as the article above suggests, but nothing has changed in the car. A chat with an OnStar tech advisor resulted in them “escalating” my request, indicating someone might let me know if/when a fix is delivered to the car. Lots of head scratching going on regarding this alleged fix which I see applies to quite a few newer phones. Pretty disappointing, actually.
I don’t know how or why, but suddenly my pairing seems solid… stays put after I turn off the car and turn it on again. Wonder if a fix was actually delivered via OnStar or of it just started working on its own.
My 2014 Malibu wil not stay paired to phone .The radio will go into pause when a call comes in . Also after the car has been turned off , the next time it is turned on it is not paired up.
I had the problem very problem this article mentions (“Unable to place call on your Bluetooth phone”) with my 2012 Chevy Cruze disconnecting the BT from my phone. It seems like it would happen randomly and would only happen within the first 5 minutes or less of my car being on and my Nexus 4 connecting to it. Sometimes it would happen twice within the 5 minutes. After the disconnect, it would reconnect automatically within about 30 seconds or less and the phone call would resume through the car speakers.
I called OnStar first on my phone and they told me that I would have to call them back through the car using the OnStar button. So I did that. The first person I spoke with had no idea what I was talking about and said I would need to go to a GM/Chevy dealership so they could update the software even though I said multiple times that it was OnStar who was supposed to do it. After she kept on insisting I had to go to a dealership, I asked to speak with a manager. Once I explained the manager this very article I found, she knew exactly what I was talking about and set me up with the free 30 days of OnStar service and said the update would start and she would put my on a brief hold. After maybe 5 minutes, the call ended. I waiting another 10 minutes in case they were going to call me back but they never did. So I called back and asked if the update came through or not. The person I spoke to that time (I think possibly the same person I spoke with the first time when I asked for a manager) said that as soon as I logged into the website and accepted the terms of service the update would start.
I dont know if the update actually happened or not since there is no way to tell. I explicitly asked that question and they said no you cant tell when it starts or ends. I have not yet had it happen again, but it didnt always happen before. It does seem like my phone is connecting immediately though to the cars BT. Before, sometimes it wouldnt connect at all or it would take several minutes before it would pair with the car. Been on vacation this past week so I havent been driving much. Will report back to these comments if it does happen again and will be yelling at OnStar about the update not coming through like they said.
Update to my own post. Just this morning I had my phone disconnect after being on a call for less than a minute and then it reconnected within 30 seconds as I had previously described. So either I didnt get the update like they said and it just is truly random on when the issue occurs or the update did get issued to my car and there is just a smaller chance for the problem to happen.
I’ve got a 2011 Equinox and the Bluetooth only partially works on our newer phones (Motorola Moto G 3rd Gen). You can use the voice commands to make a call but as soon as you tell the system who you want to call (from your contacts) the Bluetooth drops out and you have to continue with your phone in hand. GM sent me a letter explaining there is a Bluetooth smartphone update available at no cost to me. It goes on to explain how to receive the update through the OnStar in the vehicle by contacting an OnStar reactivation advisor. I was supposed to inform the advisor that I received this letter and need a temporary “Bluetooth service package” to receive the smartphone update. A temporary OnStar account will be set up at no cost for 30 days. The software will then be sent to my vehicle during the temporary activation period.
So I did as they prescribed and was on hold with an OnStar agent for half an hour while they tried to sort out what they were supposed to do and they didn’t have a clue what I was talking about and never heard of said letter. They told me to contact my local dealer or GM Canada for more information. So I took the letter to the local Chevy dealership and the lady at the service desk didn’t have a clue what to do with me and told me I could talk to one of the service writers if I wanted to. The second service writer I talked to told me that I needed to get “the module” installed. I asked him what module? He said that OnStar would send the module out to the dealer for installation at no cost to me but I had to call the customer care centre number on the letter to tell them which dealer to send it to.
Soooooo, I called the number and they told me that I needed to call OnStar or go to their website to get “the module” before the Bluetooth could be updated. So I went to the website and registered and then called the OnStar number that GM gave me a couple of hours later. They told me the registration hadn’t gone through yet and to call them back in a day. So I called this morning and was informed that I can not get the update for the Bluetooth without having the module installed first. They said that this will cost me $360.00 plus tax and I must buy an OnStar membership on top of that for a minimum of $24.99/month for at least one month. They said that the dealership won’t charge anything for the install of the module but I have to pay the $360.00 plus tax to OnStar first.
How the hell does this constitute a “no charge” update to me??? What a complete scam and con job this whole Bluetooth/OnStar thing is. Even when GM sends me a letter stating that I will receive a no charge update and this no charge update is good until September 30, 2016 (it’s in writing in the letter from GM). After getting the run around from GM and OnStar, just to get the Bluetooth in my GM vehicle working properly, which they now want the better part of $400.00 to get working the way it should in the first place, I’ve very much lost faith in GM and Chevy vehicles. I’m very disappointed in this whole boondoggle. I’ve got a good mind to just dump the Equinox, but I sure as hell am not going to fork out close to $400.00 for something that should be done for free!
2015 Chevy Cruze my phone is terrible on blue tooth people hear every other word ,I put it on speaker phone and it is fine ,what good is blue tooth if it won’t work correctly and I am sure Bluetooth was in the price I paid for the car.
I now have an issue with outgoing calls on my iP 4S after accepting the Canadian upgrade of the radio in the car from CDMA to 4G LTE. Outgoing calls are so distorted that a ring sounds like an overdriven buzz and when the receiver answers the phone and speaks it is totally unrecognizable, unless you are a Budkin from the planet Jurz.
I called OnStart based on this report on this page and discovered there is a recent update (Feb 22, 2016) for infotainment systems that supposedly addresses a bunch of issues with legacy phones. Looks like a rollup bug fix for a ton of stuff. Some info available here on this:
https://www.repairprocedures.com/bulletins/document/15na081/4321635.html
FANTASTIC!!!
Bluetooth WORKING again!!!
Free 3-months subscription + SiriusXM (not that I use it 🙂
I have a Samsung Note II, I play Spotify through the bluetooth connection in my 2015 Verano and it work great until recently. I went to the GM help desk and found them to be either unknowledgable about their own infotainment system or evasive. In the end I got absolutely no help, I keep reading about this problem, the dealership blamed my cell phone carrier but at least offered to to reinstall my phone so they get a D+ because they at least acknowledged the problem. I just wish someone would fix this, frankly it seems to me that everyone involved is pointing fingers at each other and no one is fixing it. To me this is inexcusable, no one had any problem taking my money, they lined up with their hands out funny how all these hands are closed now.
I called on-star about an update on my 2011 Camaro and the adviser just kept telling me the bluetooth
is not associated with them and there is no update
I just recently ( 4 days ago) purchased a 2016 Chevy Silverado LT-Z71 , Truck has every bell and whistle, 8 miles on it as I drove off the lot. I have a Samsung Galaxy Note 4 with 5.1.1 operating system. IMMEDIATE Bluetooth connection issues !!…I have a appt. 5/31/2016 back at the dealership to try and resolve this. The moment the phone pairs with mylink. Immediately it goes haywire. All Volume Is Lost. Cannot use any voice command of any kind. Cannot make a phone call. Cannot even play radio or media!…No Sound At All! Useless. However I can un-pair the phone and mylink, And the radio comes on, I have sound..Everything works again, Just not synced with phone. I pair it up again, Everything cuts back off again!…When I turn the sound up paired, A red line bar goes across oppose to the blue line bar , And of course, No Sound or Phone Sync even though it reads connected!
I even connected through the Android Auto app using a USB connection. Guess what?…No Sound! Bluetooth must be paired even for this….Very frustrated at this point.
So I’ve owned my used Volt for a year and never had issues with the bluetooth but recently after a repair at the dealer, I get a message that “bluetooth is unavailable”. The car won’t even connect to OnStar now. The dealer repair didn’t do anything to the electrical so they won’t look at it without a diagnostic fee. I’m not sure this is the same issue or not?
I am having an issue with my bluetooth as well. I have a 2014 Chevy Equinox. I recently did an update on my Samsung Galaxy S7 Edge and now I can’t hear my audio books or music through my bluetooth. I can make and receive calls but I can’t get sound from the bluetooth when i try to stream music or my audio books through the Audible app. I have just spent 2 1/2 hrs on the phone with AT&T and they can’t figure it out. I have unpaired and repaired the phone, rebooted my phone, reset my network setting, reset my bluetooth on my phone, checked all the security settings and nothing. Still no sound comes from my car but you can see the audio book is playing. Any advice?
I have a 2009 Chevrolet Impala and cannot use the Bluetooth in my car. I can, eventually, pair my phone and make a call. I haven’t received a call on it. But one the car is turned off, I have to go thru the whole process again of pairing and I have to give it a different name. It doesn’t remember my phone or contacts…nothing!!! When I got the car last year, we spent hours at the dealership with a sales person on the phone with OnStar and GM about this and never got it resolved. I have a Droid Turbo phone that is pretty up to date but….I’m not sure what else to do. I just know that I am very disappointed that I can’t use the BT to be able to be hands free.
I know one thing for sure…when I get another vehicle…it will not be a Chevrolet!
My Bluetooth keeps connecting and disconnecting within seconds repeatedly. Had the problem with my Samsung S4 in my 2015 1/2 Escalade. Dealer told me I had a bad phone. I bought a new Samsung S7 yesterday and it is doing the same thing. Thanks to the dealer I now have a New and Costly phone that doesn’t work with the Bluetooth.
We never received a letter. My old phone worked fine with our 2011 Enclave but would not work with our new Encore. I bought a new different phone and still the same problem. At first I thought it was a bad phone and they gave me another phone. Same problem. I gave up and bought a portable Bluetooth device just to be able to use my cell. What a pain. Still no help from Buick. I hate the infotainment system. The old system in our Enclave was MUCH better.
Have there been any updates to this issue? I am having a problem with dropped bluetooth with a Samsung Galaxy Note Edge. I got the temporary Onstar service and asked for the bluetooth update but they said they could not do it. My Droid works just fine.
I am having 2005 Buick rendezvous ultra .is there any new update?
I have a 2013 Malibu and my Galaxy S7 Edge connects to bluetooth but only for calls, will an update of any sort help with playing music over bluetooth instead of with an annoying aux clable?
Has anyone tried pairing a Blackberry Priv with a 2012 Sierra?
I have a 2012 Chevy Malibu. Is there any way to “update” its Bluetooth pairing compatibility to a Samsung Galaxy S7? I recently purchased a Google Pixel and it pairs then drops the connection. After several conversations with Google & Verizon they are both “working on the issue”. I have the option to trade the phone for a S7 but how do I know that will even work? I own, not lease my car. Why do we late-model owners get stiffed with when it comes to hands-free calling?? Noticing how old this thread is…hoping to get some input!
This was the sole reason I gave up my 2013 Buick LaCrosse was this issue. Was a huge stain on GM and ruined what was a great experience. Unfortunately our mobile divides are a huge and growing part of our lives and crazy frustrating when it quit working.
From my previous comment where I have.. oops had an iP 4S, even after the so called BlueTooth update I still had the distorted calls on outgoing calls 90% of the time. No fix. No help. The dealership and OnStar had no idea what to do.
So I bought a Windows 10 phone. Love the phone and I do get hands-free with no problem but there’s no Bluetooth connection for music and even when the USB cable connected. Gee.. give me a break.
I talked to my phone provider last week about the issues with my Apple 6. I was told what was needed was a CUE firmware upgrade from the dealership. Evidently they have had numerous complaints and this has solved SOME of those issues.
I have a 2016 GMC 1500 Pickup. I had successfully paired my Samsung Galaxy S6 and have been placing and receiving phone calls via bluetooth for the last 6 months, no problem….until last week. My phone pairs just fine but will not play though the truck’s speaker system anymore. WTF!
I have a 2012 buick Verano. I used to have a IPhone 5 with no issues to report and My new iphone 7 paired easily but when I receive an incoming call, it rings through the car radio and displays on the screen but when I answer, the call transfers to the phone. I have to transfer it back to the car to continue talking without holding the phone. Outgoing calls seem to be ok.
what can I do?
I have a 2015 SRX. I had to change my battery, since then my smart phone won’t stay paired to the Cue. Everytime I turn the engine off and restart the engine. I need to pair my phone again. Is there something I can do, to keep my phone paired.
I called GM on this problem and they said it only pertains to two model years 2011 and 2012 so my 2013 Chevy Impala that does this all the time is not included and they didn’t even want to talk about it. they said try to do a workaround which I do anyways but that’s not the point. Now I, as in the past have to shut the phone off and turn it back on or hit airplane mode for a second then back off and then turn Bluetooth on then it will connect.
I have 2011 terrain that will pair with my Samsung zte but not connect….please help
Too bad neither GM nor OnStar can find this now. We have a 2010 Escalade with Bluetooth connection problems. Have contacted Cadillac AND OnStar. BOTH seem totally oblivious to this problem.
What a complete farce! GM Canada should be damned ashamed of themselves for all the pointless frustration caused by their inability to deal with this bluetooth problem in their vehicles. My wife has a 2011 Equinox and we’ve never been able to get our phones working properly together with the infotainment system. I can pair them okay, they show up in the paired device menu, but when you try to make a voice call the car’s system drops the call and it transfers back to the phone as soon as it accesses the phone to search for the contact in the contact list. That’s useless since in BC you can’t even touch your cell phone in your car or you’ll get a huge fine. Usually it will just say “no connection available right now” and disconnect the call (WTF!). I’ve spent countless hours on the phone with GM Canada, OnStar, the dealership and the phone manufacturer… all to no avail. What a crock of horse dung! Our phones are both Motorola Moto G 3rd Gen unlocked phones, which are not on the non-compatible list (not that that makes any difference anyway). We had the 4G module installed in the car at the dealership and they said that they downloaded an update and installed it. I had received the letter from GM stating that they would install a free module upgrade and send a bluetooth software update and fix the compatibility problem “at no charge”, because they wanted to satisfy their customers. What a crock! The dealership said they didn’t know anything about it and they could install the upgraded module but it would cost me $400! Not likely. I forget how many hours on the phone that took to get straightened out with GM Canada and OnStar. GM Canada finally arranged with my dealership to do the install at no cost to me (as the letter had stated), but the kicker was that it didn’t do a damn thing. I don’t know how many times I deleted the phones from the device list, turned the car off and on, re-paired the phones, even factory reset the phones (as per Motorola’s instructions) and all to absolutely no avail. Apparently there is no one at GM that has any idea how to deal with this widespread problem with their bluetooth equipped vehicles. If I wouldn’t be taking such a depreciation bath on this vehicle I’d get rid of it just due to the frustrating problem of lack of bluetooth functionality. In closing let me add that we can make an outgoing call in the Equinox but you have to make sure the phone is paired when you get in (little bluetooth symbol appears on the infotainment centre screen at the top) and you have to make the call on your cell phone and then the call will transfer to the car’s bluetooth system and you can talk using the hands free. But that means you have to pull over to make the call on your cell phone first if you are out driving somewhere. Not always practical and generally a big pain in the you know what. It will take incoming calls without a hitch, go figure! Oh, and for some reason the phone’s contact list won’t show up in the selected device’s list in the car’s infotainment centre as it should, so you can’t even manually select a contact and initiate a call that way.
I currently have an Alcatel Idol 4 which does not stay connected to my 2011 GMC Yukon XL.
Is this phones Bluetooth not compatible with my model year?
Is their a download for my vehicle to fix this?
I purchased a used 2011 traverse with bluetooth and my phone will not pair. Is there an update of some sort to get this resolved. I have talked to my phone carrier, onstar, and lg and each send me off to another company
Chevy Equinox> 2014 LS< bluetooth will not disconnect after turning ignition off and exiting vehicle. Can not use phone
the chevy dealer said it MIGHT BE a $648.00 control module ?? might be ??? wrong answer
I have a 2015 2500 HD with blue tooth issues, is there a firmware upgrade to correct and if it can be corrected over on star what is the procedure to do this?
I just bought this poc 2017 GMC Serria and the blue tooth keeps dropping the signal to my Samsung s10
If you have an old car with GM Bluetooth and your current mobile phone works, don’t buy an iPhone 12 because it won’t work and GM is not going to do anything about it. Too bad if you can’t afford a new car. GM needs to keep upgrading their Bluetooth firmware, I don’t care how old your car is. I have a 2009 GM and they pretty much said too bad for me. They said to buy a hands free car kit. I’ve researched it and they do not sound reliable. Anyway do not by an iPhone 12 their new software is not compatible and as I have been told, never will be.
Has anyone ever shopped at The Vape Area? xx
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They devise an experiment where I use power on my parrots. The cards are dealt one player at a time subsequent proper dealing purchase. Yes, turn out to be much less accessible immediately.