If you’ve ever had the pleasure of ordering a brand new car only to wait, wait, and wait on signs and signals from GM, your dealer, and everyone in between about the car’s delivery status, then GMConnects will hit close to home. The service, found at www.GMconnects.com, allows you to track your GM vehicle order from the factory all the way through delivery and beyond. All you need to do is enter your order number, the state of the dealer where you placed your order, as well as your email address — and the service will provide you with constant updates about your car’s whereabouts in the GM manufacturing and delivery pipeline.
Started back in 2009 during the launch of the fifth generation Camaro, GMConnects was first known as CamaroTracking. That was an interesting time when enthusiasts have placed their Camaro order but could not get any information about its status. So co-founders Hylton Jorssen — whose work you already may be familiar with here at GM Authority — and Larry Miller convinced some folks at The General that there was an opportunity to greatly enhance the buying experience. Not surprisingly, the service went on to track over 50 percent of all sold Camaro orders.
With that came demand to track orders of other models and GM brands. The service is now used not only by end-users, but also by dealers who wish to keep their customers up-to-date about the status of their order. So if you’re planning on ordering that hot new Caddy ATS, the recently-announced Buick Verano Turbo, or GM’s upcoming line of all-new trucks, now is a good time to add GMConnects.com to your bookmarks.
As for Hylton and Larry — they now have a team of five and remain an independent organization with hopes of cementing their relationship with The General in the near future.
The GM Authority Take
Never mind the fact that Hylton and Larry were the first to identify the need for tracking a vehicle from production to delivery — or that GMConnects was the first to introduce this kind of process in the automotive industry. The simple fact of the matter is that the GMConnects team represents what America was founded on: innovating for the sake of a better offering, and being rewarded for this innovation. And for that, we tip our hats their way.