2012 Equinoxes Are Not Shipping With MyLink Infotainment System And Will Not Be Upgradeable
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You may be well aware that the Chevrolet MyLink infotainment system (not to be confused with OnStar MyLink RemoteLink) was initially announced in February 2011 and was to become “available beginning with the 2012 Chevrolet Volt and Equinox this fall before expanding to other vehicles in the Chevy lineup over the next 18 months” (from GM’s official press release). So why is it that we’ve received an extraordinary amount of emails and comments on the blog and the forum claiming this is not the case?
Well, as 2012 Equinoxes and Volts began to arrive at dealerships across the country in the summer of 2011, people began purchasing them, fully expectating that they were buying a vehicle equipped with MyLink. As they took the cars home with them, the new owners discovered certain missing features in the infotainment systems of their new rides, including the ability to use Bluetooth Audio Streaming (A2DP) as well as the Pandora and Stitcher apps. It wasn’t that the features didn’t work… instead, they seemed to have been left out of the system altogether. That’s when the comments and questions really started pouring in to GM Authority. And they poured in heavy.
After contacting GM’s communications team, GM Authority was told that the 2012 Volts and Equinoxes currently in production do not include MyLink. Furthermore, we learned that a software update will not be available for these units — since they use entirely different hardware than the forthcoming MyLink units. According to GM, MyLink will officially begin shipping sometime in December on the Equinox and in February (of 2012) on the Volt.
The GM Authority Take
What we have here is a number of buyers who thought that they were getting MyLink when purchasing a 2012 Equinox or Volt, but actually weren’t. And it’s easy to see why: for starters, both MyLink as well as the units currently shipping in 1LT and higher trim levels have large color touchscreens — making their external appearance synonymous. What’s more, GM’s official announcement clearly stated that MyLink would be available on the 2012 Equinox and Volt “this fall”. And the fact that several GM Authority readers were told by dealers that the 2012 Equinoxes were equipped with MyLink didn’t help matters one bit.
At the end of the day, there’s a right way to treat customers — and there’s a wrong way. We hope that GM will take care of those buyers who were mislead into purchasing a 2012 Equinox or Volt due to incorrect information. How these customers will be taken care of, however, is anyone’s guess at this time.
What do you think GM should do here?
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That’s kinda not treating their customers the right way imo. Or not unless they can ask their customers if they want to have mylink on their vehicle so it’s kinda like if they do, then just switch the whole system to mylink.. but that’s just me
This exact thing happened to me on my Volt order. Told them to wait for MyLink to be available but they ordered thinking it was the Onstar Remote Link. Didn’t take the car and went 180 degrees and got a Regal Turbo. Based on sales numbers, even using predicted, the tax credit should still be available in three years when my lease is up and i’ll just benefit from improvement during this time.
I was very close to buying an Equinox in October, but the build tool on GMs website specifically metioned only a 7″ colour touchscreen, no mention of Mylink, A2DP, etc. This raised a red flag, and upon further research and testing I found that the systems were indeed not the mylink system I was waiting for. So in my opinion, anyone who was specifically waiting for Mylink should’ve done their homework and questioned whether or not they were indeed getting mylink. Of course it’s not cool of GM to not have had it ready right for the start of the 12 model year, but at the end of the day, a responsible car buyer needs to check into these things before they buy a vehicle.
I feel that they should switch out the systems for misleading customers since Feb. My question is, I ordered a vehicle that is supposed to be going into production in Dec. and being delivered in either Jan. or Feb. From your sources are vehicles being assembled in Dec. and delivered in Jan/Feb going to have the MyLInk. From what I read I could either be right on the bubble of either getting MYLink or not getting it. Hoping for getting MYLink.
All we know — directly from GM — is that MyLink-equipped Equinoxes will begin production in December. You can always decline your order if yours doesn’t ship with it, but there needs to be (needed to have been?) better communication about this to customers on GM’s part.
Unless a Customer asks if the car has mylink, then I see no reason for the salesperson to say “Oh, btw, this doesn’t have this this this and this.” Its the customers responsibility to make sure they are getting what they want. Yes, the customer is always right, except when they aren’t. Salespersons will focus on what the customer is getting, not what its not getting. Not many Toyota Sales people will say “Yeah, its just like a cruze, but louder, cheaper built quality, and not as good of gas mileage, just to warn you of what you aren’t getting since I’m sure you have neglected to put effort into purchasing your vehicle.” If the customer asks “Can i listen to pandora through bluetooth?” then the sales person should explain how the radio works. (btw, it can be done in some current Chevys, even without MyLink) If a customer says “I am really excited to use the MyLink features” then the sales person should tell them that its not equipped, but of course offer work arounds (equinox can still listen to pandora, youtube, and music app on an iPhone when hooked up through USB).
If they are mislead by the dealership, then they should take that up with the dealership.
If they depreciate the equinox 6,000 dollars, put 10,000 miles on it, and then see this post, see another owner complain about not having it, or see another one down the road with the features, and decide its something they want, then thats ridiculous to assume that GM is in anyway liable to fix that problem.
Electronics are constantly changing. Imagine buying an iPhone 4 today from apple, 3 weeks later deciding that you want Siri, and asking apple to solve your problem because a) you were ignorant when you bought the phone and thought the 4 also had it, b) you heard about Siri after you bought the phone, or c) you, at no fault of apple, thought that your phone could be retrofitted with Siri.
Technically, you’re right. However, this does not negative the fact that communication has been outright nonexistent from GM about the fact that 2012 model year Equinoxes and Volts are actually NOT shipping with MyLink — which is in direct contradiction to the press release cited in the article.
There should have been some kind of information to the customer about the delay that’s currently in effect.
Furthermore… “If they are mislead by the dealership, then they should take that up with the dealership.”
No. It’s GM’s problem at this point, not that of the customer or the dealer. If customers are being misinformed by GM’s authorized sales outlets, GM needs to know about it. In the customer’s eyes, the dealer is GM, even though they’re technically a separate organization.
“After contacting GM’s communications team, GM Authority was told that the 2012 Volts and Equinoxes currently in production do not include MyLink.”
Actually you found out from me that they dont have Mylink, THEN GM…Just saying
No, we were provided incorrect information by a GM Media team member before coming into contact with you. But that’s not to say that we don’t appreciate your input 🙂
I’ve wonder why it can’t upgrade the software?
It’s not about the software. The hardware, according to GM, is “totally different.”
So I was just wondering when will the buicks be available with mylink?
Later on in the 2012 model year. It will be labelled IntelliLink for Buick and GMC. Here’s our first take of it in the 2012 LaCrosse eAssist:
http://gmauthority.com/blog/2011/07/first-drive-2012-buick-lacrosse-eassist/
So kinda like about next year or so?
Yeah, it will be a rolling update.
The way i read it, it says that the first vehicles to get it will be the 2012 equinox and volt, I do not read it saying that the first 2012 equinoxes will have it. Nor does it say that it will be standard on the 2012’s. As far as fall does, i dont really see that as being mis leading, as no specific date was given. this is hardly the first time a company has missed a launch date. If MyLink was such a big buy decision, they would have looked at it during the test drive. As far as dealers lying being GMs problem, yes, its not theur fault, but its their problem. Thats why they have the CSI. If something like that happened to a customer, i am certain that they would not check the completely satisfied box, and that is something that is followed closely by GM and dealerships.
If the dealers promised MyLink then they should swap out the hardware once it’s available so they can all at least be upgraded in the future.
MyLink should have been equipped years ago across the whole line, these are not impressive at all. The whole thing looks like it belonged in a new car in 2008, not 2012. They would be better off just carving out those terrible little screens and putting a spot to dock an iPad and run some good apps through the iPad to do everything. The Cadillac version looked better – especially the customizable dash, but it was CGI in the video and I doubt it will work that seamlessly/well in the real world.
They also need to be standard, across all trim levels. I recently drove a Cruze that didn’t have a navigation screen – the cars just look like pieces of crap when they have the huge plastic bezel around a 4 inch, garbage screen. There are way better screens that are not expensive, get better and bigger ones and make them standard. These low quality interiors drag down the brand.
Until I see something like the Tesla Model S 17 inch touch screen (like having two iPads), then I will continue to yawn when I look at the demo videos of these systems.
While I agree that carmakers need to move away from monochrome screens in general, I would argue that a screen doesn’t result in a low quality interior, as per “These low quality interiors drag down the brand.”
Other than that, we should also keep in mind that the Model S will start at $57,000 and most models will be sold for around $70,000 — so a huge color touchscreen is a pre-requisite for that much. Meanwhile, the Cruze starts at $16,500. Need I say more?
The red flag and buyer beware sentiments expressed here are BS.
First there was the public anouncements by the vice-president of Chevy Marketing here and also on video with Chey’s lead engineer:
http://media.gm.com/content/media/us/en/news/news_detail.brand_GM.html/content/Pages/news/us/en/2011/Feb/0217_engadget
http://www.metacafe.com/watch/5984759/new_technology_creates_smart_phones_on_wheels/
Then there were all the reports in the automotive media that extolled myLink on the fall 2012 Equinox to the point of showing a road test with one installed this summer.
Finally, in my case, there were two dealerships where the salespersons told me that myLink came standard with the color touchscreen. There was nothing on my build order (ordered from factory with AWD) that indicated otherwise.
When delivered Pandora did work but not in the seamless fashion of myLink — I can play Pandora on the iPhone, plug in the USB connection and drive away with Pandora clearly playing with song info and album art on the color screen radio. But, I belatedly discovered I couldn’t change sources easily between the iPod and Pandora Apps without disconnecting the iPhone, that there is no Pandora Icon and generally iPhone interconnectedness is pretty erratic in connecting calls to lists etc. In other words enough for a customer to be fooled at first into thinking one had a version of myLink even if he tests a 2012 model with an iPhone.
My recent followup call to the Chevy 800 number customer service rep showed she was completely confused and unknowledgeable. This foul up in the over-promised and under-delivered myLink is Chevy’s fault. In the software industry they call it vaporware, a product that is not delivered despite the media hype. Just wish Chevy would pay a similar loss of business for such lousy delivery on a product.
Chevy should at least pay the cost of swapping out radios for any customer who expressly bought an 2012 Equinox for myLink. In my case it was the critical decision for buying the new SUV. I could have waited a couple of months if they had been upfront in communicating with their dealerships rather then sweeping this foul up under the rug. Not a way to treat new Chevy customers.
Ok, here we go again…lots of people pointing fingers, but not a lot showing much common sense. In just a few short years, we went from no radio at all to am then fm then 8 track, cassette, now cd, even DVD, SiriusXM, MP3’s…Just because a Chevy vehicle has a “color touch screen” does NOT mean, nor even imply that it has My Link and will run any of the apps.
In over 4 years in the business, I’ve never, NEVER sold any vehicle on just the entertainment system, period. Like Levi said earlier, just because the company announced that the My Link will appear in the ’12 model year, it never claimed it to be standard nor even available at the beginning of the year. No one seems to say much of anything about “interim availability” on a certain color or option or even engine, why on earth is this such a huge issue?
Plain in simple, in 2006 when GM said they were going to make an electric vehicle, the world thought they were nuts, said they couldn’t do it…but GM was smart-they never said what day it would be released, just that it was going to happen…I see the My Link situation in the same light…The US will have a presidential election noext November. Doesn’t say who the person will be, just that the event is going to happen. Wierd analogy but hopefully you get the meaning. My Link will eventually be available,period. If that’s the only reason you’re buying or leasing the vehicle is because it has My Link, number 1, you should maybe re-think your priorities, and number 2, keep your hand on the wheel and eyes on the road, and listen to the regular radio.
You’re personalizing your sales expertise to the general population… not a sound practice.
Let’s see here:
“In just a few short years, we went from no radio at all to am then fm then 8 track, cassette, now cd, even DVD, SiriusXM, MP3′s…Just because a Chevy vehicle has a “color touch screen” does NOT mean, nor even imply that it has My Link and will run any of the apps.”
– How is this relevant? Should we be thankful for not having an 8-track in our cars? I’m thankful for that and am an avid fan of the progress of technology. But it still doesn’t change the fact that GM has done a terrible job in communicating the MyLink rollout to customers.
“In over 4 years in the business, I’ve never, NEVER sold any vehicle on just the entertainment system, period.”
– I’m betting that this will change in the next four years. Heck, in the last four years, there really hasn’t been a decent infotainment system from any manufacturer, let alone GM. And again, just because you haven’t sold any vehicle on the merits of its infotainment system, doesn’t mean you won’t.
It can also mean that customers factor the quality/availability of the infotainment system in the (very complex) overall purchase decision — something they may not even tell you about.
” just because the company announced that the My Link will appear in the ’12 model year, it never claimed it to be standard nor even available at the beginning of the year. No one seems to say much of anything about “interim availability” on a certain color or option or even engine, why on earth is this such a huge issue?”
– Because people made real-world buying decisions based on false information! Take a look at Chevy.com/Equinox and scroll down to the “Technology” section. Or better yet, take a look at this screen shot:
http://gmauthority.com/blog/wp-content/uploads/2011/12/Chevy-Equinox-MyLink-Availability.jpg
Does that not scream misleading to you?
According to a study from Edmunds, consumers spend an average of 30.4 hours researching a vehicle online before taking any kind of sales/buying related actions. One of the places they look is on the manufacturer’s website. How is a blatant inaccuracy on the official Chevy website not a “huge issue” when a potential buyer is doing research?
“My Link will eventually be available,period. If that’s the only reason you’re buying or leasing the vehicle is because it has My Link, number 1, you should maybe re-think your priorities, and number 2, keep your hand on the wheel and eyes on the road, and listen to the regular radio.”
– You’re totally off here.
Imagine this scenario: John Customer is considering a midsized CUV. He has narrowed it down to the Ford Edge and the Chevy Equinox. He reads on the OFFICIAL CHEVROLET WEBSITE that MyLink is available “this fall” — as in September/October 2011 — which for him puts the Equinox on the same level as the Edge and its MyFord Touch system.
It’s none of your business — and neither is it mine — what priorities John places in his quest for the CUV. For all we know, the infotainment system could be the differentiating factor in buying the Ford over the Chevy, or vice-versa.
Here’s a fact: as vehicles become extensions of our tech-centric lives (reality), infotainment systems will factor more into the purchase decisions of customers. From the sound of it, you sell cars; your job is to sell vehicles — not to make design/technology decisions for GM or purchase decisions for the customer. A sales person’s number one priority is to make the deal happen; it doesn’t matter if the customer wants to bling out his new Equinox with a pink paint scheme and flashing neon lights under his 30-inch spinners!
You’re getting too much involved in the “why would someone want this” — and that’s not healthy; nor is it your job.
“… keep your hand on the wheel and eyes on the road, and listen to the regular radio.”
– You’re missing the entire point of these systems. They have very useful and powerful voice recognition capabilities — allowing you to focus on driving and keep your eyes on the road and your hands on the wheel!
Are you really going to tell a customer, “Hey, you know, you should really rethink your priorities when buying this car”?
I think we both know that the moment you do that, he will stand up, refuse to talk to your manager, walk out, and buy from your competition across town — just to spite you.
In the end, Chevy is continuing to do a very poor in communicating MyLink-related information to customers. The Equinox micro site, clearly containing outdated info, still reads that MyLink is available starting this Fall. We’re talking facts here — not opinions!
well said!
Thanks Vic.
I should also mention that Model S buyers will — for the most part — be more “technologically progressive” than your average Cruze driver — hence the added emphasis on the high tech infotainment unit in the Tesla. In other words, the Model S customer will see value and truly appreciate the huge color screen. A Cruze customer, meanwhile, may (more often than not) simply be looking for basic transportation and couldn’t care less about the screen.
However, for the select few Cruze shoppers who want more from their infotainment unit (like myself), Chevy makes MyLink available for the 2012 model year. It’s an option, striking the perfect balance of “basic transportation” (with the monochrome unit) and high-tech cabin (with MyLink). Pay for what you want, nothing you don’t.
Lets not forget that not only Ford and GM are doing the touchscreen, Chrysler are also doing it too! But it’s an 8 inch as an option. (not sure if it is)
Bravo, Alex! That sales guy is way off base in his thinking.
if gm said the 2012 come whit my link and change idea but never told the dealer gm fix this problem ……..
wow i just check on the web black on white 2012 equinox whit my link,,what a fuck up gm just did,,,,fix the problem before you doing the front page again…
word!
I agree with Alex that there should be better communication about this stuff with customers on GM’s part. But one simple question at a dealer showroom ( or with an email, phone whatever ): Is the Eqinox equipped with Mylink? If it`s so cruicial to have one…
To Michael and others of the “no big deal” mindset
You just don’t get it. For me this was more than infotainment. Pandora and my iPod actually plays well with album artwork displayed on my color touch screen.
What Chevy does not deliver on is the interface or link. I can not switch between Pandora and iPod apps on the road without fiddling elaborately with my iPhone, let alone with the convenience of the touchscreen (can’t use it) or the voice selected choice of artist as eventually promised using Nuance in myLink.
To me and other drivers who enjoy portable music on the road this is as important as the invention of the automatic transmission for safety and convenience. Fiddling with smartphone players is more dangerous than texting. Knowing this fact would you as a dealer then promise an customer an automatic transmission and deliver a manual.
The first car manufacturers, who create Siri like voice activated intelligent interface with their car will have one large advantage in sales. Chevy knows they could do this with myLink. It is probably why they promised what they unfortunately could not deliver on time.
Even then I would not be so mad at them if it they had at least had the mylink radio hardware installed on day one of the 2012 model year. Chevy has provided for mylink downloads and radio software upgrades via the internet and the radio’s USB port. Software upgrades are a fix that a technically savvy person like myself or dealer can easily do.
Chevy execs should dismiss the mangers and manufacturers who could not deliver the hardware on time and should deliver the radios as requested by dealers in a recall installation. Fortunately my Superior Chevrolet dealer has offered to pay hardware installation, but only if Chevy delivers on the radio.
I am one of the customers who was lied to by the dealership and GM. I was told it would be an easy software upgrade that would come in DEC. Well, we know this is not he case.
Even on Chevy’s site, under equinoxes it says: Available this Fall, stay connected while on the go with the all–new, Chevrolet MyLink Touch5. MyLink Touch uses your Bluetooth®–paired smartphone to stream Pandora® and Stitcher6 through the system while Gracenote® populates music metadata such as artist, song title – even album art.
Last I checked Fall is September – December. This is a bait and switch setup, no question.
I hit a deer and had to buy a new car. Was choosing between Ford Edge and Equinox. Read the brochures, went on web, viewed YouTube videos. Test drove both. Everything I read made it clear that 2012 Equinox had MyLink, so it was a fair compare with Sync. Dealer worked a great deal so went with Equinox.
So I am not happy to learn that not only do I not have MyLink but I cannot get it. And for some folks here to blame folks like me for not knowing that I shouldn’t believe the press releases or videos that GM put out is ridiculous. And yes, my finding this a deal breaker is reasonable. Wanting the vehicle I’m buying to be the best it can be isn’t unreasonable.
So I’m appreciative of this web site for getting this situation clarified and hoping that GM will respond reasonably on this.
i Find it absolutely ridiculous that you were this un-through through out the demo drive, the needs assessment, and the orientation of the vehicle. You also said “So I am not happy to learn that not only do I not have MyLink” this leads me to believe that this article was the thing that tipped you off to the fact that you don’t have the features. Im astounded that a deal breaker item was over looked by you in this fashion.
Levi, how about we state it in the following way:
“I find it absolutely ridiculous that GM (Chevrolet) were this un-through through out the marketing of the vehicle and the MyLink system.”
That’s the first sentence in your comment, mate — but looked from an opposite standpoint.
There is no arguing (or denying) that GM faltered in the marketing of the MyLink system; the fact that the official Equinox/Chevrolet website states that MyLink is available starting in the fall of 2012 speaks for itself.
People make decisions based on accurate and available information. In this case, the information that was available was incorrect. So the primary responsibility lies on Chevy in misrepresenting the timing of the MyLink rollout. The secondary responsibility is on the dealers, some of which informed their customers that MyLink was indeed what was powering the infotainment units.
Either way, it all comes back to GM/Chevy. Not sure how one can argue facts.
Very well-put, sir. Some in my line of work may not have say this publicly, but I will: following GM on a daily (if not hourly, minute-by-minute) basis, I was also astounded to find out that the Equinoxes were not shipping with MyLink.
Those who say that it’s up to the buyer to have known that MyLink was not included are rather delusional… or they probably have never worked in customer service. People make choices based on available information; the information — directly from Chevy — stated that MyLink was included for 2012 MY Equinoxes. Simple as that.
Levi
I’m sure it makes you feel superior to point out what you think are fatal flaws in my situation but frankly I didn’t want to waste space on the specific details of my purchase. So I edited out a lot of not relevent details. Well, they werent relevent except for you because for some reason you feel a need to assert some editorial criticism over a stranger. So you filled in those gaps from your own imagination and made assumptions, primarily to try and make me look stupid. So whatever floats your boat dude. You can go to bed knowing how much better you are than some of us.
I still appreciate the fact this web site tracked my understanding of the situation, initially that it’ll be a software upgrade and just a few weeks ago uncovering the reality of the situation.
Well, obviously i feel superior. Thats why i come to these boards, to assert my superiority I was not trying to make you feel dumb, ignorant, or inferior. Sorry if it seemed that way. Though i do believe that a mistake was made on your behalf. I know when i got my car i did loads of research, even as far as reading the owners manual before i had the car, mainly in anticipation. The same issue happened with my car regarding the ultrasonic park assist. It was initially stated to be on all 2LT and 2SS, but before production began, it was changed, and then added mid way through the 2010 MY cars. I knew that mine would not have the feature when i ordered, even though it was, early in the options announcements, stated to be standard.
Maybe you were intact completely mislead by the sales staff. Maybe the window sticker on your vehicle said “MyLink.” I don’t know. All i know is that I’m tired of people blaming others for problems that they create. The average person buys 7 cars in their lifetime, the average sales person does more than that in a month. So you could say that its their responsibility to make clear what you are getting. And I agree. In sales or customer service in general, i would not lie to a customer, as that has worse repercussions than the truth 99 times out of 100. But in order for the sales staff to do that, they need to be asked the right questions. They will not, and should not, start spitting out features that the car does not have, unless you ask about it. It would be absurd for a sales person to say “the equinox does not have automatic park assist, but if you buy an escape you can have it,” Unless specifically asked about that feature. The information that i have seen about MyLink states that it will be available starting with the 2012 volt and equinox (LT). Perhaps some took this to mean that all 2012 equinox would have it, or even that they would have it from the launch of the MY, or maybe there is some information out there that says they will all have it. According to Chevy.com, they have “Color Touch Radio with 7″ diagonal screen.” (that is found on the highlighted features page). While this is all well and good, and doesn’t specifically say that the screen doesn’t include the features, the next little nugget of gold pretty much makes my case, as far as current information, such information which people will base decisions on, http://www.chevrolet.com/culture/article/stow-your-phone-then-use-it/ Many times in that, it states a release date of spring 2012. Im aware that earlier press releases have stated soon release time frames, though no definitive date was given, and I’m sure you realize that this isn’t the first electronic to miss its target release date.
Again, maybe you were mislead, in which case, you do have legal actions against the dealership (not GM, since they didn’t do the misleading) to void the contract.
Either way, Im over this topic. I do still believe that the buyer should take a certain amount of responsibility for not throughly checking for “must have” options in a 30,000 dollar purchase. I also believe that fraudulent misrepresentation is not the customers fault, and it a whole different issue, that is the dealerships liability.
But wait! There are significant differences and flaws in your argument.
For starters, park assist is a feature that is visible to the eye. The bumpers either have the sensors… or they don’t. In the case of MyLink, however, the visible differences are much more subtle, if non-existent.
Both the non-MyLink color touchscreen and MyLink have the same setup; the only thing missing is the software support for apps (Pandora, Stitcher, etc.), Bluetooth profile (A2DP) as well as tons of software that’s not visible/tangible.
Secondly, the main Equinox page states an availability date of Fall 2011. You dug up a page on the Chevy site that’s not relevant to the Chevrolet Equinox buyer; in fact, GM’s own SEM campaigns point users to Chevrolet.com/Equionx — not to a page in the Culture section of the site.
Overall, this is a case with tons of gray room. The current touch screens look like MyLink but don’t work like them and GM didn’t provide correct information on its own website. Even if we don’t take dealer information into account, there’s enough to make a case that there was a misrepresentation of product. As in why does a customer need to ask the dealer about MyLink if Chevy’s own website states that it’s available Fall 2011?
And Levi, it sounds like you don’t the right attitude or personality to work at any job where customer service is a priority.
You can judge me for my stance on this issue, as I could judge your intelligence for making an incoherent sentence. Either way, I’m will to bet that each of those judgements would be way off mark. No reason to make this personal.
I’ll say 2 things that you are still over looking. (besides physical appearances, my mom wouldn’t have a clue what the “dots” on the front bumper were for, or even the back)
In order for misrepresentation to matter, it has to be a deciding factor to buy the car. Since it DOES NOT say standard fall 2011, they’d have to check that theirs has that available option. If it was a decision maker, they would check for it.
For my second contention, I’ll restate that it does not say standard in fall 2011. It in no way implies all equinox would have it. It’s like saying cruzes have available 1.4T engines, then a customer suing because they bought one with a 1.8, and didn’t check to make sure before they finalized the purchase.
Other than that, I’m still done with this argument. Agree to disagree. Or if it makes you happy, “You are right. I am wrong. GM is solely liable and it’s in no way the customers responsibility to see what equipment is on the car they buy.”
So does one need to check every single detail of the car to make sure they’re not getting fucked over? Do I suddenly need to become a walking encyclopedia on whatever car I’m buying? It’s obvious that Chevy screwed up here. It’s also obvious that some were mislead by the marketing materials provided by Chevy.
The MyLink mattered to many, and was the deciding factor for some (vs Edge with my ford touch).
FYI – there is no option on 1LT and above. What you get is a color touch screen, like it ot not. So why is it that a customer would think they’re not getting MyLink if there is no higher option?
Well, I try my best not to bring any incoherent sentences into this world, but sometimes it happens 🙂
I don’t think there any arguing as to whether MyLink will be an optional feature. That’s not the point; the point is that Chevy’s primary marketing materials — the ones most people use to educate themselves of the car they’re considering — clearly state a Fall 2011 availability. And given the fact that 1LT, 2LT, and LTZ Equinoxes have the 7″ touch screen standard, common sense would say that it’s the MyLink unit.
As for the Cruze 1.8 vs. 1.4T example… the car’s sticker clearly reflects the powertrain; in the case of the Equinoxes not having MyLink, the sticker does not state the inclusion of MyLink; but it does say something to the effect of “seven-inch color touch-screen.” MyLink is also a 7-inch color touchscreen… lending even more confusion to this already-confusing situation.
Now, I don’t think there is a right and wrong here, although someone will ultimately end up eating the proverbial “bill”… that’s why we have these comments here — to discuss and understand the issues that affect us and those around us.
There’s only one reason why I even stumbled upon this discussion: I was planning to go look at a 2012 GMC Terrain today, fully expecting that Intellilink was available, but then I found out that it was not. I was disappointed.
My car is faster than all of yours. I can also puff my chest more.
Wrong! My four-axled tank is not only faster, it spits out fire upon me pressing a button.
My name Silent. I so smarty I so smarty.