GM Names VP Of Customer Experience6
General Motors has promoted Paul Copses from his former position of Executive Director for Customer Care and Aftersales to the newly created position of Vice President of Customer Experience. Copses will report directly to GM North American President Mark Reuss along with CEO Dan Akerson.
Copses will be responsible with ensuring customer care is carried out as expected, along with coming up with strategies revolving around retaining current and attracting new customers.
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Autoblog.com reported this story a while ago and also had more details.
I understand that GMA staff is very busy but as a GM focused website I would think that any GM related news would not only be first reported here but also would have more information on the subject. I would not expect that from a site that has to cover every automaker in the world. Not trying to be spoiled just have very high expectations of GMA.
Thanks Babersher — the feedback is much-appreciated and we’re doing our best to, well, be the best. Looks like we have to do better 🙂
In the meantime, here’s a piece that you won’t find anywhere else:
Looks like the old GM is coming back! Getting top heavy again. Creating positions that didn’t exist.
Creating a customer focused position is paramount if GM wants to improve its standing…
My “after purchase” ..”care..” has been 0. In 9/(2012). After owning 5 (five) GMC or Chevy trucks. The truck options-listed in “build-your-own”,on GM’s site-AND in the “Sierra” catalog, such as lighter interior color(s), do NOT exist..unless black “titanium” is your thing. Even “GMC” “parts” do not distinguish- I tried to “switch”,(interior colors, door sides,seats.. before driving off the lot..”we can’t do that..” Alumin. wheels were negotiable, but forget “undercoating” (to prevent rust) on rear wells. Now truck owners pay for what used to be “must- have” details, vs. “quality”. Little things matter, I WILL NEVER buy dealer AGAIN. Brokers are the only ones who care, because they deal in EXACTLY what you ask for, NOT what they can get away with. Taking the truck back –to make Rivard/GMC,Tampa– put in a power seat..(for my back & my wife) seems the only “option”..then change out interior colors, as originally requested. 2012 “Sierra 1500 was “ordered” & found w/in 1k mi.
I am very satisfied with the service I get from the service manager and mechanics. What I am not happy about is the dealership offering a twice yearly free oil change when I purchased the vehicle in 2017, but they have changed the mileage to 8000 kilometers instead of the 5000 kilometers recommended in the owners manual. Is it even safe to push the vehicle for another 3000 kilometers before doing an oil change. Or are they pushing it to start problems with the vehicle so I have to get repairs done unnecessarily. This is very disappointing and am having serious doubts about having my vehicle serviced in Trenton.