J.D. Power Asia Pacific has released its 2010 China Customer Service Index study. Out of a total of 42 manufacturers, Chevrolet came out on top, earning a score of 875 points out of a possible 1,000
The next manufacturer was Guangqi Honda, which came in one point behind (874). The study looks at customer satisfaction with maintenance or repair work at an authorized dealership between 12 and 24 months of owning a vehicle. Five key factors are used in the survey: service quality, vehicle pickup, service initiation, service advisor, and service facility.
“We are very pleased with the satisfaction of customers in one of our industry’s fastest-growing brands,” said Kevin Wale, President and Managing Director of the GM China Group. “Ensuring an enjoyable shopping and ownership experience is a priority for GM and all of our dealerships across China.”