April 19, 2017 at 7:10 am #160142
I was surprised to find this forum blank as I know there are many who have ordered a vehicle and would like to check the build progress from order to delivery. In my case this is my third order for a Canyon pick up having done a 2011,2015 and now I have Canyon Denali going through the process now and for some reason has me the most excited of all the orders.
Now comes the problem, GM has very little interest it seems to keep the customer informed, GM Chat will give information such as ” your vehicle has not been produced as yet” or “your vehicle has been produced but not transported” with no other details and if you dare ask an approximate delivery date or like question you are told they do not have that information.
In my case the truck was ordered incorrectly and after two weeks cancelled and a new order submitted–loss two weeks–. The new order resulted in assembly on April fools Day, Chat told me the vehicle identification number (vin) but nothing further. Then for the next eighteen days my vehicle sat in the parking lot before a rail car was available. Finding any info this time of languishing in the lot was unproductive until finally a Chat advised “the transport has occurred and we can give no further information on the shipping process”.
So now we are in another void, my salesman indicated we would get delivery in two weeks or so and will try to get a closer date as the process evolves.
It seems to me GM could develop an app where the customer could insert his order number and get a daily update until the vehicle arrived at the dealer’s place of business. In this way the customer who had the desire would know what stage of production/delivery their new automobile was in without having to call the dealer or Chat and the time involved in receiving a bit of skimpy information.
Just my thoughts for a simple improvement in GM Customer Service.
April 20, 2017 at 1:24 am #160231
@ibmikey Thanks so much for sharing your experience. Your experience, and countless others like it, is the reason we have started to help customers track their GM vehicle orders, as per here:
April 20, 2017 at 1:45 am #160235
Alex, Is there a way to track while in transit? My order VDMDKM tracking was ended by GM chat with the statement they could no longer give location information.
I remember on my last order somehow finding the rail car in Cheyenne Wyoming for a week. Any suggestions will be appreciated.
April 20, 2017 at 3:43 am #160242
I copied this from the camaro6 forum, use at your own risk
When the cars finally start moving, most of them will move by rail. They will be transported to a railroad distribution center, where they will be offloaded and parked, and then be parked, awaiting over-the-road hauling.
These rail distribution centers are all over Canada and the U.S.
I’ve compiled the web addresses of the railroads and their distribution centers:
CSX Transportation (formerly Conrail):
CPR (Canadian Pacific Railroad):
UP (Union Pacific):
NS (Norfolk & Southern):
CNR (Canadian National Railway):
KCS (Kansas City Southern Railway):
A&S (Alton & Southern; switching railroad company in St. Louis)
When your car is finally loaded onto a train car (called AutoRack), a railcar number will be assigned. Your dealer can call the Dealer Business Center and get the actual railroad company and the railcar number. The DBC can also provide the railyard that will receive your car. Once you have those pieces of info, you will be able to track your car as it moves thru the country.
All of the railroads listed have a tracking system in place. An online one for customers and a phone-in one for everybody else. The phone numbers are in the links I provided. You can call them up, give them your railcar number, and they can tell you where your car is and what the ETA is.
Once the vehicle reaches the railyard, it will be unloaded and “bayed”, awaiting over-the-road transport. The phone numbers to the distribution centers are in those links as well.
AND, the over-the-road haulers that serve the particular distribution center you’re looking at are listed as well. You can take the name of the hauler listed, Google them, and come up with a phone number if you desire.
There is lots more interesting info in those links as well. I encourage you to check them out.
There is nothing illegal, immoral, or improper about any of this. This is all public knowledge and is listed on their websites. Don’t let anyone tell you different.
And here’s a nice little piece about how cars are shipped:
Because it doesn’t seem that anyone has gotten their Camaro yet, it would be interesting to see if any of the cars have made it to the distribution centers yet. I have to imagine that you’d have a better chance of seeing them the closer you get to the plant, as it hasn’t been very long since they began production.
So if a distribution center is near you, drive by, take a look. These centers abutt public roads & streets, so there is nothing illegal about driving by & taking a look. I wouldn’t drive onto their property however. They might get mad.
►A word of caution; Trespassing on railroad property is NOT TOLERATED so don’t ever do it, they will have you arrested and prosecuted to the fullest extent of the law. Trust me, I used to work for State DOT and railroad security is strongly enforced..
April 20, 2017 at 4:36 am #160243
Z15, Thanks for the info i will see if i can get the railcar info from my dealer. BNSF main Northwestern route goes through Spokane and the auto hub is jusgt 3/4 mile from my dealer. Last Canyon took about three days from rail car to transport truck to dealer.
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