April 13, 2013 at 5:02 pm #38395
For the first month of ownership (2013 Equinox) my iPod classic worked perfectly with MyLink, then all of a sudden it would not recognize the iPod. I plugged a Nano in and it recognized it right away. So, I am at a loss as to what is preventing MyLink from recognizing my iPod Classic. iPod works fine outside of the car. I also switched cables to eliminate a bad cable.
April 13, 2013 at 5:48 pm #41202
Has there been any Ipod Classic updates recently??
Chevrolet Customer Care
April 13, 2013 at 8:22 pm #41204
There weren’t any updates to the Ipod when it stopped working, but I did resync it on iTunes as part of the troubleshooting process. Still, nothing seemed to work. Very strange how it worked flawlessly, then MyLink just stopped recognizing it.
May 27, 2013 at 7:15 am #42189
OK, I found a fix for getting the iPod Classic to work. Plug the Apple USB cable into the console, but do not plug it into the iPod. Start the car, turn on the iPod and plug the iPod into the USB cable. MyLink will now recognize the iPod every time. Any other way and MyLink will not recognize the USB connection.
June 5, 2013 at 10:31 pm #42686
GM Authority StaffModerator
Thanks for posting the solution, Corky. It’s interesting that the iPod stopped being recognized in the first place, which makes me wonder about the reason for that happening.
Nevertheless, good to know the fix.
October 10, 2013 at 2:06 pm #48115
I just purchased a 2014 Chevy Equinox with MyLink and my 160G iPod classic is not working properly. When I plug it in the USB, the music starts to play but a black box pops up on the screen and says no files found with an OK button at the bottom. When I click the OK button, iPod shuts off and goes back to radio. I also have a 16G iPod Nano that works perfectly with the system. I’ve tried the solution above and it does not work for me. I’ve tried the iPod once…didn’t work…restored it to factory settings and still doesn’t work. Any advice would be appreciated. Thank you!
January 6, 2014 at 11:40 am #51524
Hey there Aquatree,
I have a similar problem in my 2014 GMC Sierra Intellilink system. I plug the 160GB 6th Gen. iPod Classic into the system. It works fine for 2-5 songs. Then it randomly either locks-up / freezes or will restart the iPod like a hard reset. Very strange. I works fine until that happens. I have the most up to date firmware version on my iPod. I don’t have any other unit to try it with. So who knows whats wrong with it. Can the GMC Intellilink be updated?
January 7, 2014 at 8:50 am #51580
I posted this in another thread, but wanted to add a “Me too” to experiencing a problem very similar to Aquatree. While my error isn’t “No Files Found”, I am getting a similar black box with an OK button that disables the music playing through USB and switches back to radio.
The music starts playing fine in the background, but the “Please Try Again” black box pops up shortly after. I am able to change songs and it will work fine, but adjusting the volume or pressing OK turns of the USB connection and switches back to the radio. Very frustrating, as this is the primary way I listen to music in my Cruze.
January 7, 2014 at 11:04 am #51596
I really wonder if you guys have tried with a different apple USB? Mine worked despite the fact that mine is just a color touch radio
January 20, 2014 at 4:43 pm #52365
Has anyone from GMC responded to this problem? I have the same problem as Aquatee. Both my 2012 Chevrolet Volt and my 2012 GMC Terrain will no longer recognize my Ipod Classic. When I plug it in, it says No Files Found. If I click the okay button, the ipod switches off and it goes back to the radio. If I do not click the OK button, the ipod will play, but I can only control the songs through the ipod itself, not the radio.
I have changed the cable and reset the ipod back to factory settings, but nothing has resolved the problem. My Nano works perfectly in both cars, just not the Ipod Classic.
Any help would be appreciated.
February 7, 2014 at 7:17 am #53292
I am extremely frustrated as I was able to listen to books as well as music through my iPhone and USB port. It just stopped working this weekend. Says no files found or data downloaded. Corky’s solution did not work. I see no responses from GM for troubleshooting this problem. Please help us.
February 12, 2014 at 11:09 pm #53591
I’d try other cables because I have a lot of usb cables myself for the apple products and some of the cables that apple provided doesn’t seem to work at all
February 20, 2014 at 9:15 pm #53970
I have a problem with the MyLink Radio. I dont have the Smartphone Link anywhere in the system. I was able to pair my iPhone through Bluetooth. When I plug my iphone cable into the usb slot, nothing..Am i missing something? I dont have navigation in my truck but Im told I can have BringGo if I access the Smartphone Link / Selection in the dash screen or settings. I dont have it? Is it not standard with the MyLink radio or will I have to just do with the fancy 8″ radio and thats all. Was the update or installation maybe not done properly or is it not available If my system doesnt have Navigation? Any answers would help at this point
April 18, 2014 at 9:08 am #57968
I have used many cables to rectify this issue and it was to no avail. To this day, it still does it.
September 26, 2014 at 4:01 am #70973
I have a Nano 2nd Generation and the 2014 version of MyLink does not recognize it. Meaning that GM intentionally made it so this antique model will not work. They must be in league with Apple to get us to upgrade our older I-Pods.
October 7, 2014 at 12:13 pm #72252
Same problem for me – iPod Classic functions for a while then fails. In reviewing some of the other Chevy boards on this topic, it’s a common problem. One solution that seems to actually work is to make sure that you have turned OFF all of the functions that allow the drive to act as a hard drive (Enable Mass Storage on PC, on Enable Disk Use on Mac). This means that you can’t manually manage the songs – you must sync to a playlist. However, it does seem to be working so far. I hope it sticks!
October 21, 2014 at 10:51 am #73957
I just picked up a fully loaded 2015 Sierra Denali 2500HD Diesel and I am having the exact same problem with my iPod Classic 160 GB. This is very concerning for a $65,000 vehicle. I own a BMW with factory nav, Audi with an aftermarket JVC nav, Cadillac with factory nav, and a 2014 Chevrolet Express with factory nav and have not had one problem hooking up with any of them until this vehicle. Apparently this has been a long standing issue with MyLink that GM has not addressed. Astounding!! Had I know this, I would have bought the Ford F250. Is anyone at GM addressing this?
October 27, 2014 at 6:21 am #74429
@tboyreid brings up a great tip.
Those who are having issues with iPods locking up when plugged into the systems: have you tried disabling mass storage (PC) and/or Disk Use (Mac)? As he said, disabling this only allows the iPod to sync to iTunes and iTunes playslists, but from what I’ve seen that’s how most (not all) people use their iPods anyway.
December 16, 2014 at 6:20 pm #80244
hcweber18017, I feel your pain, I too have now had my fully loaded 2015 Sierra 2500HD SLT for 3 weeks and since day one it has had trouble connecting and staying connected to my iPod Classic.
Chris Ecclestone, I have actually disabled disk use on my iPod as well and the problem still continues, I’m 99% sure that the problem is not with the iPod but with the vehicle and the intellilink system.
I find it quite sad and frustrating the GMC / GM hasn’t addressed the issue yet, it is obviously a major problem accross various vehicles. And as hcweber18017 mentioned, when I spend $65K on a truck, I want everything, no I DEMAND that everything works
December 28, 2014 at 3:06 pm #81266
So after reading all the posts I find a common thread. There is commonality in the complaints.
Here’s what I have done. I did a “Chat” session and got nowhere except that this should go to the service department so the malfunction can be reported. I have also emailed a request to GM using their website. After that I will find Directors and those higher up and email them with links to this forum. Maybe we all should so that.
With that said, we just purchased a new 2015 Corvette and have the same problems. I have tried a USB Storage device and it plays about 3 songs and quits. Then I tried another iPod Classic and it basically finally just stopped and went back to Radio.
The really frustrating part is that both of these iPod’s worked perfectly without any problems in our 2012 Corvette. I could select playlists, artists, etc on the screen and it was wonderful because I never had to listen to talking heads on the radio.
So I would have to say there is something either wrong with MyLink programming or the system somehow itself locks out USB ports after so long in use, though that’s pretty farfetched. In any event it’s programming most likely.
May 10, 2015 at 7:22 am #92795
We had an issue with our I Pod dropping out, but then all the sudden it was back and for almost 6 months it worked fine. We also had a issue with our Navigation and the voice prompts. We would set the volume of the nav. voice prompts and would hear the instructions as we drove, but then all the sudden we would miss a turn because “she” didn’t tell us anything. Upon investigation, we found the the voice prompts volume went to zero on it’s own. WE could adjust the volume again, but what happened? So we went to the dealer for help. Two days later, we got our 2014 Acadia back, but the dealer service staff told us that our I Pod could not be used with the system other than by Bluetooth. The dealer installed an update to the Intellink and the up date “may” fix the voice prompt issue. The new issue now is with the I Pod connection. If we plug it in, we get “I Pod is Connecting” but soon that prompt disappears and it is “not” connected. The dealer service agent tells us that our I Pod never worked other than Bluetooth as it does now, but it did. So we are waiting for “another” fix and we still do not know if the update fixed the original issue with the voice prompt issue. That issue was intermittent and we have not used it much yet. We have been told by customer support that “they are working on it” but from the number of posts at both this site and others, you have to wonder. We were told, give it a week! It’s been almost two already and nothing so far. Lets ALL keep our fingers crossed that they can figure this out soon. Like others have said, we pay a lot for the options and we expect then to function as advertised. Like with the nav voice prompts, it would be easy to have an accident because you didn’t get the directions you should have gotten, then all the sudden you make a bad maneuver causing an accident. That could be almost as bad as a defective ignition key switch!
May 15, 2015 at 3:32 pm #93091
This same thing happened to my wife with her Terrain and iPod Classic 160 gig. Her Nano worked fine as well as my iPod Classic and a flash drive with music. So, my son did the iPod restore thing by holding down the center button and menu at the same time (i think but get instructions online) until the apple appears on the screen. After doing that the Terrain radio now once again recognizes my wife’s iPod Classic and after 2 weeks now all is OK. The one thing she did start doing was to pause the iPod before shutting off the vehicle because this is when it did stop working by just shutting off the ignition and not the iPod first.
January 18, 2016 at 12:46 pm #115432
similar problem with 2015 Suburban and 4th generation ipod nano which worked perfectly in 2010 model Suburban. Media player does not recognize ipod at all, OR will bring it up and play but display does not advance as songs do. All playlists and songs are abel to be brought up manually. Older nano not recognized at all, period. Display sometimes says “no media available”. The “fix” I stumbled upon was to manually advance through a number of songs and/or playlists once ipod was recognized and playing. After that function will be proper for a while and then the problem begins again. Techs at dealership caught the thing in the recognize ipod mode and before hooking up diagnostics manually advanced through a number of songs. They had inadvertently stumbled onto the same fix I did later. So in essence while they had it, it was “fixed”. The thing thereafter worked normally while in the shop. Software all up to date and no malfunctions showed up on the tests. Was advised have to get vehicle to techs while the problem is active, and leave car running when I come in and THEN GET TECH TO HOOK CAR UP. See the logistics problem here?
Apparently there is something wrong with the mylink system across several models which must have the same hardware (radio etc). Does anyone have a GM fix that lasts? My temporary fix like others, un plug and replug USB, or manually cycle through playlists or songs only last a while, which as of today is no more than a part of a 24 hour day. WHAT IS THE SOLUTION ANYONE? GM?
March 9, 2016 at 3:59 pm #122752
I have a 2015 Corvette which says it supports ALL iPods including Classic. My 2012 supported a Classic flawlessly and it stayed plugged into the car until I sold it. This one looses it’s signal in some cases, starts over on the play list every time you stop the car and restart it, and the “shuffle” will not stay on shuffle in the car’s system. That’s only a few of the problems I have encountered over the past year.
I have taken the car to the dealer 4 times and nothing. This dealer is very good and has Corvette specialists. They can’t really say that this is a major problem for GM, but I think it is. One thing gets fixed and something else fails. I am in the last stages of calling GM and talked to a problem solving person high up. Her answer to me was that the iPod does not work properly with their system and there is no fix. Her offer to me was to give me a year of Sirius free….. Even though the manual that came with my car states specifically that it will work with iPod Classic and all other iPods in existence. Now I believe that the on-lline manuals have taken that statement out.
I also have an email from an Infotainment Specialist that states how to fix the problem and starts with “The iPod Classic is a supported device and should work properly with your vehicle.”
I have also contacted Apple and they have no problems with other systems and their hardware/software. The dealer believes that it is a software problem with the Infotainment system and that GM as not stepped up to fix it.
I have fought this problem for one year, made trips to the dealer (80 miles round trip), and get the stall from GM on the phone or they tell me to take the car back to the dealer. I have told them time after time I don’t care if they can’t fix the one in my car, just give me one that works, even if it’s an after market one. They refuse….. and the stall goes on.
I would like to know how many people are having this problem as I am considering contacting a lawyer.
- This reply was modified 1 year, 1 month ago by Meteorlady.
July 5, 2016 at 2:40 pm #132657
Meteorlady – I have a very similar issue with my 2016 Silverado. I have an older iPod Classic 80gb. It gets recognized when I plug it in, but no matter how I choose to listen (via artist, album, song, etc.) it always winds up starting from the very first song in alphabetical order. Sometimes I will choose an album and it will play maybe 2 or 3 songs in the correct order, then it switches to the next song on my entire iPod in alphabetical order on it’s own. Very frustrating and annoying! I was wondering if it was because my iPod was older. I hope that someone from GM will reply to these posts with some usable information soon. We are paying WAY too much for these cars to deal with this kind of stuff. Ugh.
July 5, 2016 at 3:17 pm #132669
The issue was resolved for me by turning OFF all of the functions that allow the drive on the iPod to act as a hard drive. Plug the iPod into the computer, and use iTunes to view the settings for the device. Make sure that the boxes are NOT selected for either of the following: (Enable Mass Storage on PC; or Enable Disk Use on Mac). The iPod will no longer allow you to manually manage the songs – you must have the device sync to a specific playlist. This will also kill any of the enhanced features like calendars, photos, etc – but no one uses those anyway. I’ve had no problems after almost two years of this setting change. Hope that it works for you!
July 6, 2016 at 12:18 pm #132737
tboyreid, your suggestion did not fix the problem. The issue is not with the ipod device but with the GM interface. Because there is not a critical mass of complaints, GM is not making this a priority to fix this. I STRONGLY suggestion that everyone who has this issue reach out directly to GM and reference this thread to get some traction on a resolution.
July 6, 2016 at 12:56 pm #132752
That’s strange. I was able to get both a 60gb Video iPod and a last model 160gb Classic to work with this modification. As I understand it, the GM interface starts to read the data volume, then chokes. It may be worth one last attempt where you wipe all data, restore the iPod to factory settings, then make sure that the mass storage feature is off. Then add a playlist. It’s been a couple years since I last worked on this, but I think that may have been my full workflow.
July 15, 2016 at 12:40 pm #133336
I’m having a similar issue with the iPod (and iPhone) with my 2016 Cadillac CTS’ CUE system. More on that here: http://www.cadillacforums.com/forums/cadillac-user-experience-cue/856746-2016-cadillac-cue-ipod-iphone-issues.html
After have a Field Service Engineer come and look at my car, the response is that the CUE does not support the iPod Classic. Indeed, it would seem that they have set about to engage in some serious revisionism, in that the online owners manual has been modified from my printed manual to remove all reference to iPods or other devices. See more on that here: http://www.cadillacforums.com/forums/cadillac-user-experience-cue/881218-beware-gm-cadillac-playing-games-ipod.html
I specifically asked which devices would work, and was told iPod Touch. So, I went and bought one of those today and it is actually worse (with different types of dysfunction than the iPod Classic, but similar to what the iPhone 6 does).
GM is clearly trying to hide behind the failure of their system to work with the standard of USB music storage (Apple devices) by intentionally obscuring which devices are intended to be compatible so, when they don’t work, they can say, “Well, they aren’t supposed to!”
I have the Field Service Engineer and District Manager coming back to town to meet me next Friday. The dealer has been as helpful as they can be, but this is clearly a software program or a hardware/system issue beyond their ability to fix it.
Would welcome input from others. This is really ridiculous.
P.S. I’ve been seriously pondering getting a new Vette, which I love, but this problem and knowing I’d have the same issues there most likely have shelved that notion.
July 15, 2016 at 3:40 pm #133339
I have had only good results with my 8GB Nano iPod ( 3rd Gen ) – As I understand it, the flash memory (i.e., not a hard drive) allows this smaller capacity device to function. It is a communication flaw with the hard drives in the Classic that makes them hold more music, but also causes them to crash. On that basis, you should have similar success with an iPod Touch, but I haven’t tried that device (yet). If it would help, I can reformat the one I have and try it out… Are there others in the forum who know the answer??
July 15, 2016 at 3:55 pm #133340
Nano is not an option, as I have 21 or so GB of music.
Problem is, I think, pretty clearly CUE as nothing works right–iPod Classic, iPhone 6 or now the new iPod Touch I bought today. Each malfunctions differently–although iPhone and Touch behave similarly, not unexpected as OS are basically the same. I was even having trouble making calls via bluetooth today, and yesterday I had a series of reset loops.
In short, the system is a mess.
Problem is, GM is quickly purging the list of supported devices to hide behind that instead of fixing it, it seems.
Did I mention CarPlay works like half the time?
July 15, 2016 at 4:04 pm #133343
Thanks, by the way, for the helpful reply!
The other thing totally crazy here is that the iPod (actually, I’ve now tried 4 of them) stopped working without anything changing on the iPod end. Certainly no OS update. Confirmed no corruption or issues with the music library, either, and all these devices work flawlessly in every situation that does not involve CUE. Worked fine with CUE from Oct or November until April. There were some issues in the beginning–mine was one of the first 2016s built–corrected by a software update that addressed, in part, issues with the very iPods GM claims are not supported.
July 15, 2016 at 4:16 pm #133344
I feel the pain of an 8GB limit. Pretty paltry, but the reason I mention it is that it confirms the hard drive is a big part of the problem with the GM system and USB interface connections. The Nano has not failed even once… My Volt pre-dates ApplePlay, so can’t help you there. Bluetooth has been fairly solid for me, but I’ve experienced a few episodes of pairing amnesia. Best to use the “Forget This Device,” delete the connection, and then start again completely fresh.
July 16, 2016 at 9:42 pm #133365
Tboyreid, my issue was fixed today. The resolution HAS NOTHING to do with the iPod and my tech wanted me to pass on the resolution. This issue is with the software version on the radio. Most car owners are not aware or know how to get the latest firmware for their GM car. My iPod Touch (128 GB), is the newest generation of iPod which I purchased in 2016 while my Lacrosse is a 2013 and the radio was never upgraded. Apparently when I added additional songs and the car’s system was indexing the iPod library, it hit an internal code it could not rectify and went into a loop. Why this never happened before is the mystery. The iPod would play but none of the controls were active and a error message indicating to TRY AGAIN would come up on the display. When I hit the OK button the iPod would disconnect.
The technician updated my radio with the latest firmware for the InteliLink and everything is working fine. There was no cost to me. I don’t know if that was due to my warranty or not. I doubt if it was because I have a $100 deductible on all warranty work. The total duration of the fix was 40 minutes according to the work order. I think they just comped me for customer satisfaction and because it is a known issue for the InteliLink system but there is no way for the average car owner to know how to upgrade their firmware let alone know if they have the latest software.
- This reply was modified 9 months, 1 week ago by kglove01.
July 23, 2016 at 3:48 pm #133998
I’ve been searching around trying to find the ‘why’ of my situation.
I have 2016 Canyon and a 180GB iPod Classic – which is old but still works. It connects and I’m playing tunes from it….When I ‘browse’ for playlists on the 8″ screen, I can find all my playlists just fine as expected. It works!! I have the most-up-to-date Android Auto update.
When I use hands free….. “Audio, My media”. – “Playlists”. “**insert playlist name here”. She’ll often find the playlist and say “Is that correct?” I’ll say….YES. After that – she’ll often say “The contact is not available at this time”. Sometimes it’ll work…she’ll say “Playing” and it’ll start playing.
Why is she saying the ‘content is not available at this time”? When I can play it by browsing/selecting it thru the 8″ screen.
It’s soooo inconsistent – like a moody old lady. So, when she’s not in the mood, I have to pick my playlists using the 8″ screen. THis is no big deal, but hey….it’s hands free, I want it to work.
I called GM customer service and they told me it had something to do with 3rd party music, but this doesn’t explain the inconsistency and the fact it works thru the screen selections. I tried to check to see if one playlist was to blame…Not the case. I have an iPhone that is connected to the truck at he same time. I even thought it was ‘confused’ of which media (iPod or iPhone) to chose from since I have the exact same playlists on both devices. I even renamed the playlists on the iPhone to troubleshoot. No go…..
It’s a shame – the hands free is pretty awesome if/when it wants to work!! I’ve also read about tags…and other things. I don’t wanna mess too much with our music setup/system/iTunes. Everything else in our ‘life’ works perfectly…..
Any thoughts would be greatly appreciated!!
Or…..I need to just ‘get over it’ LOL
July 28, 2016 at 3:12 pm #134517
Not sure if this is completely on topic but I can’t find another blog it fits.
I have a similar problem. Just purchased a 2016 Suburban. The GM salesman was adamant that I could just plug in my iPhone 6s with an Apple USB cord, and Apple CarPlay would do wonders with my music collection and Apple Music service.
Not so much!!
Several hours with many Apple support techs and 2 visits to the dealer have produced no suggestions or results. According to all of them, everything is fine and it should work.
Each time I plug the phone in, the system tries to boot up the Apple interface. Lasts for about 15 seconds and shuts off my truck system to begin rebooting again. Just keeps rebooting over and over, and never actually works. The wireless interface works ok for music except no CarPlay. Also no playlists or controls.
Apple tells me Carplay needs to be set up in the truck but no one can tell me how to actually do it. Apple tells me to have the truck running, plug in the phone, hit home on the phone, ask Siri what I need over the truck system. Great so far except Siri just responds that it can’t search the Internet while in the vehicle, and then the stereo shuts down.
I’ve tried another iPhone in the truck with the same result. I’ve tried my phone in another person’s Honda and my phone and Carplay worked immediately.
Getting pretty frustrated. I’m out of ideas and help. Any suggestions would be appreciated.
July 28, 2016 at 3:36 pm #134518
Same problem here. Brand new 2016 Chevy Colorado Z71. It recognized the new iPod Nano (only a few months old) for the first week, then stopped recognizing it today. Very annoying. I’ve tried multiple cables from multiple manufacturers (including Apple) to no avail. It does still charge the device, but does not provide connectivity.
Only thing I can report is that the device was playing when I shut off the vehicle, and it hasn’t worked since. I thought I was testing to see if it paused play when the vehicle was off… C’mon, GM. I paid a pretty penny for this vehicle, can’t you make such a simple detail work correctly?
July 30, 2016 at 1:56 pm #134654
I’ll amend my earlier post and retract any criticism of GM. It’s an Apple problem, apparently. I was able to get my new iPod Nano working with MyLink again by restoring the ipod. Sure, I had to re-load all my music, but hey, it’s working.
For how long, we’ll see. Will report any updates.
July 28, 2016 at 4:24 pm #134523
Well, based on my experience, I can’t give you a very optimistic prognosis.
After having both the HMI and radio modules replaced in my car, it still doesn’t work. Not with the iPod Classic (which, inexplicably, is no longer supported), nor with the iPhone 6S or iPod Touch I bought because they said it would work. Even odder is that it worked fine for 7 or so months, after an initial glitch with the iPod fixed by an update that addressed it.
Not sure why some of these systems work with these devices, some do then stop and others don’t at all. Makes no sense. But, I can tell you GM seems to have no answers, try as they have with my car, unfortunately.
July 28, 2016 at 8:27 pm #134524
One thing I forgot to mention was that Apple did tell me they do not support GM products. And yet GM is heavily flogging it’s wonderful MyLink system and its ability to use CarPlay.
Strange way to run a business.
July 30, 2016 at 2:43 pm #134655
I would not declare victory just yet. Restoring will force the system to reindex, which starts things off working…for a bit. Tell us how it is going in 3-7 days.
January 20, 2017 at 8:06 am #150096
I have been experiencing non-stop issues with this same problem in my 2016 Silverado. Even after the dealership fried, then replaced my head unit, it still locks up and shuts down.
April 23, 2017 at 6:51 am #160591
By accident I found in my 2013 Buick Enclave if I drain my iPod battery, then reconnect to car to charge it, it gets recognized again and will play. For awhile……
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