October 4, 2014 at 3:38 pm #71861
Has anyone else, and I know there are many, tried to keep track of an ordered GM vehicle? I think it’s an absolute disgrace and a disservice to loyal GM owners! I am convinced by my last order that I am done, unless something changes!! Why on earth in this day and age it is like pulling teeth to find out where in the hell your vehicle is in the GM stream, is absolutely beyond comprehension!!!! I’m convinced as many are that GM wants you to buy off the lot, well here is a news flash…what’s on the lot isn’t always what I want!! Just because you have promoted a person to sales manager, doesn’t make him qualified to make my 70K$ decision!! Damn this really torques me off!!!
October 4, 2014 at 6:09 pm #71864
Yeah, this is something GM needs to improve on. And you’re not the only one, as evidenced by countless questions on tracking ordered GM vehicles:
PS: there’s this: http://www.chevrolet.com/order-tracking.html … but it seems to be only for Chevrolet.
Have you been given a VIN yet?
October 7, 2014 at 4:30 am #72198
my sympathy to you. i am in same uncomfortable purchaser position. the twilight zone of GM hype.
$1000 non refundable deposit to have 2015 chevy ss produced for me given to the dealer as demanded on september 1, 2014.
i specifically asked the salesman to introduce me to the dealer inventory specialist and discussed with him my desire to be involved with tracking production/shipment/dealer delivery and prep of the car. result. silence from the inventory specialist. he did say they were busy and could not hold up normal business to notify me of everything. …. really. i could not believe it. i tryed to be nice, but he totally misunderstood the customer experience i wanted. my impression. he didnt have time to oblige at any level.
http://www.gmconnects.com does not work. i have contacted them via thier site to inform them of such. result. silence.
it seems to me that the dealer and the corporate do not want to provide this level of purchase experience for us as new owners.
the best you can hope for is to have a dealer employee who likes you or your business to do this for you.
it is just a shame that you seem to have to practically have to beg for this info.
i think the corvette buyers have a good system. but i dont know all those details.
October 13, 2014 at 5:26 am #73031
GM Connects was put out of business by GM.
October 24, 2014 at 7:28 am #74241
Looking to get a “real” status on my 2015 Denali HD, order SBVKNJ in NY.
My dealer’s answer is/was should be here next month…….
None of those tracking web sites work.
Any advice would be greatly appreciated.
October 24, 2014 at 11:25 am #74294
@datasolutionsinc I have been tracking my 2015.5 Denali XL on the camaro5.com website. Becky, the moderator, has been amazingly awesome at tracking everyone’s order.
You can also use the chat function on the Chevy, Buick, GMC, or Cadillac websites.
October 27, 2014 at 6:13 am #74428
I’m personally curious as to why GM doesn’t provide this functionality itself. It seems like a cloak and dagger move by a company that is becoming transparent in the way it does business in other areas. Strange.
November 11, 2014 at 4:16 pm #76278
Why would Barra, or Aldred for that matter, care if you can’t track your GMC. First, you’re not GM’s customer you’re the Dealer’s customer. Second, GM, and by extension GMC, have no clue about ‘bespoke’ nor do they care to know. By the same token, I don’t think they’d really like you to know how many are bayed in Grand Prairie due to quality issues. It is also not to GM’s benefit for you to know that your order is of no more importance to them than a standard inventory order. Going a step further, they have no interest in your knowing that allocation is allocation…period. If your dealer has placed a “sold” order for you and another dealer, perhaps somewhat larger than the only dealer within 100 miles of you, wants one in the hopes he can sell it, it is very likely your order will not be processed. What does that all say … you’re not GM’s customer. The dealer is GM’s customer. I know of an order that has been in 1100 status for two months now due to ‘allocation’. GM’s answer to that problem? Cancel the order and place it with a higher volume dealer 125 miles away. Do they care? Nope. So if they don’t care about their customer (a dealer), just what makes you think GM would give a hang about you, the eventual owner of the vehicle? Does a lot of good for their brand, yes?
December 27, 2014 at 1:16 am #81140
Bondo: I have no idea why your dealer took a $1000 deposit from you to order a 2015 Chevy SS when EVERYONE knows that NONE of them will be shipped until January. I wish people did some research when they are going to buy a car. If I can find out all of this then anyone can. As far as you other folks go, if you were quoted 6 to 8 weeks and it has not been that long yet then just be patient. Watching the clock by tracking where it is does not make it get done any sooner. I ordered a car and I didn’t track it, I just waited.
December 29, 2014 at 4:42 pm #81350
I ordered a 2015 Sierra 1500 SLT 6.2 heavy duty everything for towing on September 13. No one told me otherwise and I expected to get my new truck in 6-8 weeks as I have with several special ordered vehicles before. After that period of time went by and no good answers where my truck is, I got a little intense with the Sales guy at Alan Jay in Sebring, FL. He finally called me and told me that the proposed build date for my truck would be Feb. 17 2015! Expected delivery would be 4 – 5 weeks after that probably at the end of March. I was stunned and would have cancelled the order on the spot except that I have already purchased a new hard tonneau cover painted to the body color. I don’t plan to order any more vehicles from G.M. and unless this truck turns out to be totally amazing, it will be my last General Motors vehicle. 6 months to order a vehicle is absolutely unacceptable.
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