October 6, 2014 at 1:39 pm #72024
I have a 2014 Terrain which I leased in February of 2014. MyIntellilink issue is my 160G iPod classic is not working properly. The system worked fine until several months ago. When I plug it in the USB, the music starts to play, then the problems start. The song might be playing, then it quits. Then it goes to several more songs and they won’t play. then it might start playing a song OK. Occasionally a black box pops up on the screen and says” no music files found” with an OK button at the bottom. When I click the OK button, iPod shuts off and goes back to radio. Then at other times the iPod locks up and the system reverts to radio. It gets quite frustrating
Any advice would be appreciated. I have tried different cables and my other identical iPod classic but the same problems occur.
October 6, 2014 at 7:39 pm #72066
@rakster I’ve seen various infotainment systems do this (not just GM’s, but those of other automakers as well) when there are thousands of songs that the system must index. So I guess my question is, do you have quite a bit of music on your iPod? If so, I would try pluggin in your iPod, switching to the Media interface so IntelliLink starts playing a song/media file from your iPod, and not skipping any songs for about 15-20 minutes. This should allow the system to completely index your songs. Let me know if that helps
June 17, 2015 at 8:57 pm #95944
Mine has been doing very similar things since I took delivery of my 2015 Yukon. I specifically keep 160gb iPod’s in my vehicles as music servers. Both are newer than the 5th gen Classic. Both have about 85gb of music, and many playlists. Since day one, they have not functioned with the Intellilink. Always the same, plug in or start up fresh, it indexes, displays all the playlists, lets me choose one and then within 9 songs, it locks up both the iPod and display. Nothing plays, counter stops on screen. Only rebooting iPod clears it up. I had a major update done to it in January which did not resolve the issue. I get same on an old iPhone 4S with only 4,000 songs. My iPhone 6 with 128bg does better but 1., I don’t like using my phone for my primary music source and 2., even it will lock up, not be recognized (no USB device found) or it’ll start playing like the first second of the next song on random but then skip it and go to the next one. Sometimes skipping several in a row?
I’m going in for another update tomorrow that came out April 17. Hoping for some results. And BTW, my 2011 Maxima has no issues with any iPod I throw at it. Flawless. GM needs to correct this.
October 8, 2014 at 6:58 am #72359
Do you mean pressing the USB icon on the Home Page after plugging in the iPod Classic ?
October 8, 2014 at 11:50 am #72403
Yes, just enable it to play the songs.
PS: do you have a lot of songs on the iPod?
October 17, 2014 at 7:55 am #73521
I just took my 2014 Corvette back to the dealer for three days to fix the issue with my iPod Classic resetting or freezing up when playing through the Infotainment system through the USB Port. They failed to fix the problem blaming the iPod. I’ve used two iPod classics and an iPod touch in the car all with the same result. There is a known issue here on multiple GM cars yet the dealer has no knowledge of it and GM techs they called to try to fix it did not acknowledge the existence of this issue. For the record the iPod Classic works great in my Ford Edge. Very frustrating and GM refuses to acknowledge the problem. They suggested I contact Apple which I will do today. Can’t wait for the GM Quality Survey I should get after this visit. I would think GM would want to work with Apple themselves to fix this issue. instead they send the consumer, me, off to do it.
October 27, 2014 at 9:44 am #74447
I bought a brand new 2014 Stingray C7, Z51 with LT3 package. I had a 160GB iPod Classic that connected and worked perfectly every time I used it on the car. Then I bought a 2015 C7, Z51 with LT3 package. The very first time I hooked up my iPod Classic to it, it would not recognize it. I tried different things but it would not work. I then read about the advice also included in this forum wherein you follow a certain sequence in connecting the iPod to the vehicle. It worked but not every time.
I then checked my iPod cable and found it frayed in a couple of places. Went to the Apple Store and bought a new cable. I connected the cable to the car and then to the iPod with the car and iPod off. When I cranked up the car and punched the “Media” button, the iPod begin playing immediately. But it wouldn’t work the next time. Again sequencing the connection of the iPod as suggested, worked. But as before, it would not work every time.
Then the solution, which I had not thought about, hit me, literally. While driving off from the dealership, after picking up my new license plates, I heard a loud pop through the speakers and the iPod went dead. Nothing I tried would revive it. It occurred to me that perhaps the problem all along was in the iPod. Sure enough, I asked my daughter to let me borrow her iPod Classic and it worked. And it has been working ever since, regardless of how I sequence the connection. So if this is happening to you, check out your cable. And if that isn’t it, try another iPod Classic in your radio. It is my opinion, that my original iPod was about to go to iPod heaven in the sky and chose to give me strong hints just about the time I bought the 2015 Stingray. I have been playing my daughter’s iPod Classic on it for about 2 months now without a single problem. In case you are wondering about how I got my daughter’s iPod I will tell you. I bought for her about 7 years ago. But she never used that much. So she said I could have it.
So check it out.
October 27, 2014 at 9:57 am #74449
@HuMart that’s good advice. Thank you for sharing.
I wonder: could it be that your daughter’s iPod has the Mass Storage mode/Disk Mode feature turned off, while yours has it turned on? There’s another thread about this right here that suggests turning that off for the iPod to work better with the MyLink/IntelliLink systems.
@cmalagngl from what I understand, GM does with with Apple when developing these systems. I would recommend trying these two things:
1. Try with a new Apple cable.
If that doesn’t work, try:
2. Turning off the Mass Storage mode/Disk mode feature.
November 4, 2014 at 5:21 am #75398
I just took home my 2014 Cruze and it seems my issues are similar – and baffling to me. I have 16,000 songs on my iPod. The manual says the system can handle TWO devices at 10,000 max songs on each. ?? So that means if I have one iPod with 16,000 songs, I can never use it????? Honestly that is insane. There has to be a way. I am never going to be able to fully enjoy this car without complete access to my music. I know I am a rarity with that many songs but the darn thing just indexes for 15 minutes every time I start the car and it’s because it’s going through my entire library until it gets to 10,000 each and every time I start my car. What a waste?!? Other systems to not do this. I am wondering if there is a fix so that my system can accomodate my large music collection on my iPod Classic.
December 26, 2014 at 12:14 pm #81103
So my 2012 Grand Sport worked flawlessly with the pin and USB hookup. Never missed a beat except when it heated up in the console. So we figured the 2015 would work the same…. wrong. All the problems you have listed here have happened.
I called GM and really go nowhere except to try different cables and different USB hookups. They advised a service appointment. So I looked up supported music formats and found that some of my files were not in a supported format many where Apple Lossless and I assume that when the player hits those it is shutting down.
So I started the car, plugged in the iPod and waited until the music indexed. After that it all seemed to work OK so far.
July 23, 2015 at 11:00 am #98885
I have had the same issues with an iPod Classic in a 2015 GMC Canyon. I have used the same iPod Classic in a number of other brands of vehicles without issue. I have used a16 GB iPod Touch in the 2015 Canyon mostly without issues. I want to know how large an iPod can be used without issue? Can I use a 32 GB or 64 GB iPod Touch and have it work without issues?
January 28, 2016 at 7:32 am #116456
You guys are not alone! I’ve been dealing with this since taking delivery of my 2015 Yukon in June 2014! I have (3) Classic iPod 160s that lock up between 3 and 9 songs every time I start it up. Once locked, I have to unplug and reboot the unit. These units are all shown in the manual to be compatible and just won’t work. I keep one in our ’11 Maxima as a music server and it works perfectly. I have 14,000 songs and probably 60 playlists. The only mention in the manual references not being able to use voice to access songs with that many and it mentions no more than like 8 folder depths. I’m only 4 or 5. It’s insane they can’t fix this. It’s definitely a software issue and I suspect, a lack of enough RAM memory issue. My iPhone 6 worked a little better so when the 120gb iPod Touch came out last fall, I rushed to Apple to get one. Nope, different issues but it won’t play consistently. It turns on repeat on the iPod almost everytime I cycle the ignition meaning, a playlist will start over with repeats. It also takes FOREVER to come online after the vehicle has sat an hour or so. After a few restarts of the vehicle while a playlist is running, it jumps to the AAA song on the iPod. I’ve had the HMI replaced, software updated and tried another ’15 on their lot-same crap. Somebody in software needs to jump on this!
March 30, 2017 at 3:03 pm #158189
Brand new 2017 Acadia not working with my latest generation iPod classic as well. Not in disk mode. Constantly losing connection. Sometimes even when it’s playing the iPod and I try to change songs it says “there is no content available on this device” WTF? It plays perfectly in my 2014 Subaru’s system. I’m doubtful it’s the iPod. Really frustrating!!!!!
March 31, 2017 at 8:43 am #158261
It’s not the iPod! It’s the system. I don’t think they put enough memory in it and it struggles to index a large number of files. I’m using an iPod Touch 128gb now and it’s better than the Classic in that it doesn’t lock up constantly but it’s a real pain. Sometimes you drive 5 minutes before the song you were last jamming to comes back on. If you’re in shuffle mode on a playlist, when you restart, it’s not on shuffle so you’re going to start hearing same songs again. Sometimes during playback, it just loses the iPod and says no device found. But you can unplug and restart iPod and turn radio to another source or on/off and it still won’t see it. Have to stop vehicle and restart to get it connected again. I’ve deleted everything off the unit except the music. No apps, no photos. It’s just stupid! Shouldn’t have to deal with this in a modern vehicle. The iPod has been out in some form or another for 17 years!
April 7, 2017 at 10:29 am #159558
Well I just purchased a new Nano and only loaded it with about 100 songs and I’m still having issues. New issues, but issues with keeping the connection, displaying the correct song name while playing back and losing my place in playlists when I turn the car off and start back. I have a brand new 2017 Acadia with under 500 miles on it and a brand new iPod Nano. Totally disappointed in GMC – my first experience with the brand. My favorite place to jam music is in my car. This infotainment system is a buggy piece of junk. After spending about a year’s salary (for most people) on a new car I can say I regret the purchase.
April 12, 2017 at 7:31 am #159783
Got a text today while listing to iHeart Radio via CarPlay on the latest version of iOS on my phone. I chose not to have it read since I was interested in the commentary. I have a data plan and was connected via WiFi with four bars. It took out the connection for about seven minutes. This system is a complete joke.
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