August 22, 2016 at 9:04 pm #137059
Hey guys I am having some problems with my truck and would like to see what you think.
The truck is a 2015 GMC Sierra 1500 Denali. It is currently at the dealership for repair. I took the truck in for a sunroof leak on August 9. They diagnosed it as a bad seal and ordered a seal and new head liner, but had me drive it home. The leak was causing electrical problems so I parked the truck in my garage and carpooled to work. The parts arrived at the dealership and I brought the truck in on the 15th. They tell it will be done Tuesday at the latest, which is the next day. Wednesday comes and I haven’t heard from them so I call. They won’t answer my questions at first then tell me it’ll be done the next day. Well come to find out on the 18th they misdiagnosed and it needs a whole new sunroof assembly. Guess what? GM doesn’t have one in stock and will let me know by close of business the next day when they can get one. That doesn’t happen either. So today, August 22, they call me at 1130 to say it won’t be in stock until September 8.
So at this point I am pretty annoyed of driving 6 cylinder work truck when I bought a brand new Denali. My truck spent 28 days last year in the shop for transmission problems and another week for the steering wheel heater going on the fritz and making it almost untouchable. The rep and I decide that the buy back program is reasonable next step since my truck is breaking so often. She calls and the DMA denies the claim. My response at 1230 is fine the truck will meet the Arizona lemon law requirements when the part arrives. Magically at 1300 the dealership service manager deems that a different part will work. I think it is convenient timing that when they can not get the correct part for weeks and have no other option the word lemon comes out they find something else that works.
What do you guys think? My truck will be down for at least 3.5 weeks before they can install this substitute part. Putting it out of service for almost 9 weeks in 20 months of ownership. Not to mention they have not fixed my seat issues. Should I seek legal counsel? Am I out of line? Cooperate GM just tells me to talk to the dealerships customer service rep, who just happens to be the service manager calling the shots for my repairs
September 4, 2016 at 1:34 pm #138318
@EODtech Sounds like a complete mess. I think you’re well within your right of being quite dissatisfied with the whole situation, especially for having purchased a top-of-the-line truck.
Some questions I’d ask first before seeking legal advice:
1. What was the reason for the DMA denying the buy-back claim?
2. What is the “substitute part” that they are planning to install?
Would you happen to know answers to these?
September 5, 2016 at 9:03 pm #138428
The DMA said he would not authorize a buy back for a sun roof problem. They replaced the seal instead of the warped sunroof frame
October 3, 2016 at 9:40 am #140976
Well my lawyer got me a good deal
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