December 10, 2014 at 4:39 am #79734
My experiences with Cadillac CUE come from 3 different vehicles: two SRXs (2011 and 2013) and a 2015 Escalade. Here are my observations. What are yours?
(1) in theory, CUE is great. But execution is poor. Here are the PRO’s from my perspective
(a) CUE does reduce the clutter on the dashboard – I like that
(b) i like the CUE screen – looks great, though I wish it were larger
(c) navigation system works great
(a) CUE is very slow to boot up and to respond to commands, which can be challenging while driving.
(b) CUE has to reboot itself every few hours (confirmed this with customer service), which causes CUE to lose its place in audiobooks
(c) CUE presents several problems when interacting with an iPhone or a iPad as a source of media: every time the car restarts, there is a conflict between the control of the media by CUE itself v. control of the media by the iPhone or iPad. Behavior is inconsistent. But it seems that the best approach is to control the media via the iPhone or iPad, rather than through CUE itself.
(d) my navigation preferences (voice commands) do not persist over time – i frequently have to reset
My thought is that GM/Cadillac will need to re-engineer CUE. It looks like GM built CUE using open-source software to save money and avoid paying license fees to Apple or Microsoft. In my opinion, GM should create a relationship with Microsoft or Apple and re-engineer CUE using Apple’s or Microsoft’s technology to make CUE work faster. I would think that Apple’s infrastructure would be better.
I wish GM success. The 2015 Cadillac Escalade is a great vehicle. CUE is great in concept but poor in execution.
What are your experiences?
February 9, 2015 at 11:20 am #85118
Thanks for your helpful information .. 2 weeks ago I purchased a 2013 SRX from a local GM Dealer. Love the car, and I’ve been studying up on CUE. What I discovered is that my particular vehicle did not have original factory navigation installed. This was a shock to me, as the SRX is a Luxury Edition that originally stickered for 57K. It’s also deceiving, as my navigation button on the CUE screen is the same that one would see with the factory module properly installed. When I press MY nav button, it takes me to a useless screen prompting me to subscribe to OnStar for “turn-by-turn” directions. ($300/yr). To me, that’s not true navigation at all. Plus I have to pay for it. The dealership had a contractor come out and install what is supposed to be a brand new GM authorized CUE system. (this is a major job as you have to go up through the dash as I’m sure you’re aware). However, the ‘new’ navigation is a joke and shows us climbing over tall buildings and turning onto non-existent streets. I’m now on my second try with the dealership and another replacement module with my fingers crossed. However, my larger point is that Cadillac is making cars without true navigation and seeming to represent them otherwise. If folks aren’t careful (especially buying used), they could end up in this frustrating scenario as well. Thanks for hearing me out!
September 6, 2016 at 11:49 am #138517
This is an old thread, but I just got my 2016 CTS and CUE has been dramatically updated. It is faster and the graphic controls are better. I haven’t found any glitches while using my IPhone. The voice controls work well and the are much more intuitive. I have Car Play but I don’t see much advantage in using it so far. You have to use the cable rather than Bluetooth. If you don’t have imbedded navigation, then I can see how CarPlay will be a good advantage, but in general the graphics are not nearly as nice as the CUE graphics. If you are paired through Bluetooth you can use either the CUE voice controls or Siri if you hold the button down for a few seconds. The only minor irritation I have is that when using the touch screen, your hand can accidently hit the volume bar and disrupting what you were trying to do. I think they finally have the system to a point were it doesn’t have to be a deal breaker for many shoppers.
September 20, 2016 at 12:01 pm #140070
Now that Cadillac has finally released the App collection on some models, the question is whether the 2016 CUE can be updated. I realize that the 2016 CUE had hardware changes so hopefully this can just be a software update.
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