Today GM has announced that it is initiating a voluntary recall of 1.3 million vehicles to fix a power steering assist issue where a vehicle may become difficult to steer under 15 mph. The recall is linked to 14 crashes and one injury and will be applied to the following models:
GM said the affected vehicles can be still be “safely controlled” but may require greater steering effort under 15 mph (24 kph). Drivers will see a warning light and hear a chime if the power steering fails.
NHTSA opened an investigation into the matter on January 27 after receiving more than 1,100 complaints of power steering failures. The issue seems to occur in older models that are out of warranty, according to GM Vice President of Quality Jamie Hresko:
After our in-depth investigation, we found that this is a condition that takes time to develop. It tends to occur in older models out of warranty.
GM is currently in the process of developing a remedy for the problem and will notify customers when the plan is finalized.
Hresko thinks that “Recalling these vehicles is the right thing to do for our customers’ peace of mind,” and we tend to agree. It’s great to see GM call out the problem early as it may be safe to assume that it doesn’t want to pull a Toyota.
More info after the jump!
With the proverbial hammer having dropped on Hummer just yesterday, it’s somewhat refreshing to discover that GM’s brands, both “core” and discontinued, have the very best to offer in customer service according to the most recent J.D. Power and Associates Customer Service Index study.
In the “Mass Market Brands” category, GM dealers beamed with customer satisfaction – taking six out of the top seven spots. Ironically – Hummer took first place with a score of 815. The scores were based on a scale of 1,000. Following Hummer is the now-discontinued Saturn with 808 points. Buick came in third with 805 and Chevy took fourth wit 787. The euthanized Pontiac scored 785 (sixth) while GMC got 783 (seventh). All GM brands rated well above the industry average of 758 while PR afflicted Toyota came in eighteenth with 741 points.
In the Luxury Brand category, Cadillac finished second with a score of 827, following Lexus in the rankings. The average score was 813 for the category. Of note – (now Spyker-owned) Saab fell short of that average with a score of 796, followed by Audi, Porsche, Infiniti, and Volvo.
Experts say that most of the improvements may be attributed to lower foot traffic volumes of dealers, but it’s great to see GM brands doing so well in this nation-wide study. We have the full press release, along with J.D. Power images, right after the jump!
[Source: J.D. Power and Associates] (more…)
We know the fate of Pontiac and Saturn. We know that Saab is taking off with Spyker while Hummer, the uber American SUV brand, is close to becoming a Chinese-owned entity. Yet secretly somewhere inside, we wish GM had room for all of these brands.
Let’s step into the Twilight Zone of GM proposals, imagine that I just became the owner of all four of GM’s departed brands, and started another major American automotive company. I want to succeed where GM failed. Assuming I will have access to GM’s engines and platforms – future and dormant, here’s how I’d do it, brand by brand. (more…)
As the fallout from the Toyota recall proliferates, The General has avoided most of the shrapnel. It has, however, had to halt the sale of the remaining models of the Pontiac Vibe – which was a full-on rebadge of the Toyota Matrix. The Vibe is part of Toyota’s recall to fix an accelerator pedal design flaw that results in unintended acceleration. The impact on The General is minimal, as it has nearly completed the phase-out of the Pontiac brand while Toyota has agreed to handle the recall.
Indeed, the move is the most recent event in a collaboration story that began in 1984. As a joint manufacturing effort, in 1984 Toyota and General Motors rechristened GM’s former Fremont, California manufacturing plant as “NUMMI,” New United Motor Manufacturing, Inc. GM wanted to learn about then revolutionary Japanese manufacturing processes, including “kaizen” or “continual improvement.” Toyota wanted to test whether its processes were compatible with the North American workforce. GM withdrew from the effort last year, while Toyota plans to withdraw by the end of the first quarter of this year. In its 25 year history, the plant was responsible for producing Toyota’s compact pickup (the Tacoma) and several clone pairs: the 1985-88 Chevrolet Nova was a rebadged Toyota Corolla, as was the Geo-turned-Chevrolet Prism. The plant produced the Corolla throughout its history. Built on the Corolla platform, the Toyota Matrix and identical Pontiac Vibe are among the last vehicles to be produced at NUMMI. Recent incarnations of both models are subject to the current Toyota recall.
In addition to manufacturing, Toyota and GM have collaborated on alternative fuel technologies. In 1999, the pair teamed up on electric vehicle development, including battery and charging technology. Initially, there Toyota was seriously considering allowing Chevrolet to market a re-badged Prius. Collaboration also produced progress in the nascent stages of fuel cell research, although cooperation ceased when the research moved from the initial exploration to the proprietary development stage.
Toyota and General Motors compete in virtually every automotive segment. But during Toyota’s recent recall due to unintended acceleration, the media, this site included, have portrayed both players as cut-throat zero-sum competitors. Failure to contextualize those remarks obfuscates the nuances in a symbiotic relationship that proved mutually beneficial for nearly a quarter of a century.
[Sources: CNN, Reuters, WSJ, Popular Mechanics, MSNBC]
Unfortunately, Pontiac, Saturn, and Saab have been sent to the automotive graveyard. But not all is lost, since the many Saturn and Pontiac fans will be able to take advantage of huge discounts on remaining dealer inventories.
General Motors may allow dealers to sell new vehicles from both brands as used cars that carry large discounts. Obviously GM wants the remaining late-model vehicles off dealer lots and dealers are desperate to get rid of them. GM is also offering zero percent financing to buyers trading in a Toyota model. The combination of these offers equates to serious savings on a brand new car.
General Motors is offering Saturn and Pontiac dealers $7,000 dollars in cash for each vehicle they sell. Dealers can choose whether to pass this incentive on to consumers fully or in part. We’re assuming most of this money will end up as cash on the hood since consumers are reluctant to buy into brands that no longer exist. That said, there is very little reason to be worried about buying a vehicle from any one of these marques, as vehicles will still be covered under manufacturer warranty and use parts present in other GM vehicles, which should eliminate many concerns most people will have about buying Saturn and Pontiac cars.
Want a new Saturn or Pontiac with cash on the hood? Then run (don’t walk) to your local Saturn and Pontiac dealer!
The holidays are upon us, the holidays are here – what shall we do now, but sit here and drink beer sell cars… or something like that.
As is common practice in most major organizations, General Motors is looking to clear out its stock of 2009 vehicles. GM is expecting all 2009 models to be cleared out by January of 2010, with Susan Docherty, GM Vice President of sales saying that “All of our efforts will be to sell down our remaining 2009 inventory.” The holiday clearance efforts are already underway and each GM brand gets its own name for a sales event, the details of which can be found on each brand’s website:
Taking a look at the brand graveyard, the last bit of Pontiac and Saturn inventory is set to be sold for good. As of right now, there are about 10,000 Pontiacs and 8,000 Saturns remaining on dealer lots and Docherty said that GM is “…actually winding down those products quicker than we had anticipated.” So if you’re still in the market for a Saturn or Pontiac, we suggest you walk run to your local dealer and pick one up. Who knows, maybe the last set of Saturns and/or Pontiacs will be considered a high-priced antique in half a century (although we doubt it).
[Source: Automotive News, subscription required]
We’re back to square one here – since once again we are talking about the Holden Commodore making its way to US shores. This time, however, Holden is looking to sell the Commodore as a police car in the U.S and it may not be a Chevy.
In an interview with Drive.com.au, GM chief Fritz Henderson said, “We’ve been working on a package for police applications. I just think that’s going to work. We’re pretty optimistic about it and that product will be sourced from Australia.” With some estimates suggesting that the US law enforcement contract could involve tens of thousands of vehicles per year, the deal could certainly prove worthwhile for Holden and GM.
Holden executives are believed to have been working on a proposal to sell the car to the Los Angeles Police Department. The LAPD is looking for a replacement for its fleet of aging Ford Crown Victoria sedans, which will be discontinued next year. (more…)
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