JD Power’s latest dependability study, which looks at the dependability of three-year-old vehicles—2016 modes—shows a lot of good news for General Motors and its various brands. Chevrolet and Buick rounded out the top five brands for the highest dependability, falling in behind industry staples Lexus, Porsche, and Toyota, which, respectively, took the top three spots. Overall dependability improved four percent over last year’s study. However, while overall dependability did increase, automakers are still facing some issues.
“Vehicle dependability continues to improve, but I wouldn’t say that everything is rosy,” said Dave Sargent, Vice President of Global Automotive at JD Power. “Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts, and battery failures. Flawless dependability is a determining factor in whether customers remain loyal to a brand, so manufacturers need to help customers who are currently experiencing vehicle problems and address these trouble spots on future models.”
While Buick and Chevrolet rounded out the top five most dependable vehicles in the study, GMC and Cadillac languished in the rankings. JD Power measures the number of problems experienced per 100 vehicles during the past 12 months by the original owner. The lower the score, the higher the ranking. The industry average is 136 problems per 100 cars. Chevrolet ranked fourth with 115 problems per 100 cars, and Buick ranked fifth 118 problems per 100 cars. Cadillac had 166 problems per 100 cars while GMC did slightly better with 161 problems per 100 cars.
JD Power also awarded General Motors five segment awards for the Buick LaCrosse, Buick Verano, Chevrolet Equinox, Chevrolet Silverado HD, and Chevrolet Sonic. Chevrolet and Buick were the only two domestic automakers to perform better than the industry average in the study. After Buick, Ford was the next highest dependable domestic automaker with 146 problems per 100 cars.