General Motors is recalling its full-size heavy duty 3500 series pickup trucks to fix a fuel tank issue that can increase the risk of a fire.
The defect: according to documents released by the U.S. government, the low fuel level sensor for the front tank may stick, causing the rear tank to overfill the front tank.
The hazards: overfilling a fuel tank can result in a fire.
GM said it has not received any reports of fires or injuries arising from the problem.
Affected vehicle areas: fuel delivery.
- 2011-2015 Chevrolet Silverado 3500HD equipped with dual fuel tanks
- 2011-2015 GMC Sierra 3500HD equipped with dual fuel tanks
Number of vehicles affected: about 49,000 vehicles globally, of which 35,292 were sold in the United States.
The fix: GM will notify owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software. They will also inspect the front tank and replace it if necessary, free of charge.
GM will send interim notices of the recall to vehicle owners starting December 18th, 2017. The owners will receive a second notice in February 2018 when repair parts are expected to be available at dealers.
Owners should: customers looking to find out if their vehicle is included in this Chevy Silverado and GMC Sierra recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, then owners should take it to a dealer.
Owners can also contact Chevrolet or GMC customer service with questions by using the following information.
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- GM Recall Number: currently unknown
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 17V664000