General Motors past IT experience was a far cry away from smooth operations in the 1980s and 1990s. The blunders and clashes between GM and its outsourced IT department, Electronic Data Systems Corp., are well documented.
Today, things are much different, and Automotive News spoke with Randy Mott, GM’s global chief information officer, to understand how far IT has come at one of the United States’ largest automakers. Foremost, he said the entire operation is “way different,” and recalled EDS’ doings with GM.
“Although [EDS] were in-house, they were still operating as a third party inside of GM.” EDS, more often than not, often implemented its work to simply run the business and hardly executed ways to increase efficiency. Before Mott arrived at GM from Hewlett-Packard, 90 percent of GM’s IT work was outsourced.
“We’re still playing catch-up on the investment that we’ve made as a company in IT,” Mott said. “Now we’re closing that gap quickly … but it still takes time.” Former CEO Dan Akerson formerly said outsourcing GM’s IT operations was one of the automaker’s biggest mistakes. He likened it to outsourcing another country to operate the U.S. Marines inside of the U.S. Armed Forces.
With current GM CEO Mary Barra at the helm, Mott has started over with a clean slate and continues to work utmost efficiency.