General Motors is recalling its full-size pickup trucks over an issue that could temporarily cause the power steering system to fail without warning during operation.
The defect: the power steering system could temporarily fail without warning during operation, causing the amount of effort needed to turn the wheel to fluctuate dramatically during the maneuver as the power steering system cycles on and off. The issue is especially prevalent during low-speed maneuvers and can be accompanied by the failure of other systems such as the radio, stability control, door-lock cycling, air condition or cruise control. The issue is caused by a problem in the trucks’ computer, which does not maintain the proper voltage for the power steering system, prompting the system to shut down until the minimum voltage is restored.
The hazards: a failure of the power steering system during operation could potentially cause drivers to lose control and crash.
GM says that it doesn’t have any reports of accidents or injuries caused by the problem.
Affected vehicle areas: steering.
- 2014 Chevrolet Silverado 1500
- 2014 GMC Sierra 1500
Representing the first model year of the K2 platform trucks, the affected vehicles were built between January 29, 2013 and September 4, 2014. GM made changes to the trucks for the 2015 model year that prevents this problem from recurring.
Number of vehicles affected: nearly 800,000 vehicles, of which:
- 690,685 are in the United States
- 80,000 are in Canada
- 25,000 are in other markets
The fix: GM will notify owners, and dealers will reflash the electronic power steering software. The repairs will be performed free of charge.
Owners should: customers looking to find out if their vehicle is included in this Chevy Silverado and GMC Sierra recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, then owners should take it to a dealer.
Owners can also contact Chevrolet or GMC customer service with questions by using the following information.
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- GM Recall Number: 17276
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 17V414000