General Motors officially announced it will pull the Chevrolet brand from India by the end of 2017, but it will continue to manufacture cars in the country. In the announcement, GM reaffirmed all existing owners will continue to be supported and warranties will be honored.
That’s good news, since abandoning owners would be a terrible, terrible move, but GM may not be involved in after-sales support after all.
The Economic Times reports GM has entered discussions with India’s Mahinda Group to potentially provide after-sales support for Chevrolet. The information comes from a senior executive with knowledge of the matter, according to the report.
“They (GM) have commenced discussions with Mahindra. They are exploring options to provide after-sales support to customers in India through a third party,” the executive said.
However, GM India stated it was not discussing after-sales support with any third-party in the country to take over the Chevrolet service network.
“We have a strong network of Chevrolet dealers with staff well-trained to take care of the needs of our customers. We are working with our existing Chevrolet dealers to have them continue as authorized service outlets and continue to provide service to our customers,” a spokesperson said.
GM affirmed it continues to discuss a transition plan with its dealers to fully support existing customers. Chevrolet currently operates 150 dealers across the country.