In an effort to make some additional money on the side, Cameron Goodwin signed up for Turo, an app that allows owners to rent their personal vehicles out to those looking for a rental car. The app rents out rides from mild to wild and Goodwin’s Cadillac ATS-V certainly fell on the more “wild” end of the spectrum.
However, according to local news affiliate ABC 10, after a renter damaged his ATS-V, Goodwin was denied full reimbursement from Turo. The company stated he did not provide sufficient evidence of all the damage after the front bumper and wheel were damaged. However, that’s not what Goodwin said.
He said he immediately filed a claim with Turo following the accident, providing photos of every area damaged by the renter. A body shop quoted Goodwin over $4,000 to repair the ATS-V. Turo said it will cover just ten percent of the damages.
Turo defended itself saying the claim wasn’t received within 24 hours of the accident, but Goodwin repeatedly tried to contact the company following the incident as he was transferred to the wrong departments within the company, potentially costing him a full reimbursement.
“If it’s extremely necessary to have it in the 24 hours and to have that in there, someone needs to be available,” said Goodwin.
Letting strangers drive your ATS-V may not be the best idea ever.