Chalk another one up for Buick, because the brand has once again claimed its top spot on the J.D. Power Customer Service Index Study. Buick has held the position on the index for three of the past four years as the top mass-market brand regarding customer service with a score of 860 out of a possible 1,000 points.
The brand rubs shoulders with the German giants and Lexus with its high ranking, though, those luxury brands are ranked on a separate list. Lexus claimed the top spot overall with a score of 874.
Not only did Buick do well with customer service, but also in the overall Vehicle Dependability Study as well, surpassing Mercedes-Benz, Honda and BMW.
The brand recently became the first American brand to place in Consumer Reports‘ top three reliability ratings last year, marking a substantial win for Buick and it continues to push boundaries and redefine itself here in North America.