Upon purchasing a new General Motors vehicle, Chevrolet, Buick, Cadillac or GMC, customers have always been treated to six months of the automaker’s comprehensive suite of OnStar services. However, that’s no longer.
The New York Daily News reports GM has sliced the free trial period from a generous six months to just three months. The publication noticed the change in the free trial period while researching Chevrolet vehicles on the brand’s official website. GM did not announce the change to the OnStar free trial period.
As stated, the trial period covered the OnStar Guidance and 4G LTE Wi-Fi plans. But, in a statement, GM stated customers will still automatically be enrolled into the OnStar basic plan for five years even if the trial period is not renewed for additional services.
“Beginning in January, the OnStar Guidance Plan trial changed from six months to three months for Chevrolet, Buick and GMC vehicles in the U.S. This change aligns the OnStar Guidance Plan and 4G LTE data plan trials at three months, and customers will continue to receive five years of the OnStar Basic Plan standard with all new vehicle purchases regardless of whether they continue subscription coverage after the trial,” the statement reads.
Additionally, Phil Colley, OnStar communications manager, stated, “Our internal customer research shows engagement with the OnStar services free trial peaks in the first three months of the trial period, and we’re adjusting and simplifying as we continue to evolve the broad range of OnStar service offerings for our customers.”
The Guidance plan’s price for reinstatement is valued at $34.99 per month, or $349.99 per year, while a lower package offering only the most important safety features is valued at $19.99 per month, or $199.99 a year.