General Motors is recalling certain units of the 2016-2017 Chevrolet Cruze over an issue that may cause the head restraints to not function properly in the event of a crash.
The defect: a bracket used in the driver or front passenger seat-back recliner mechanism may have been incorrectly welded to the seat-back frame, as a result, in the event of a crash, the head-restraints may not function properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, “Head Restraints.”
The hazards: in a crash, the seat-backs for the front seats may break, increasing the risk of injury to the occupants.
Number of vehicles affected: 17,197 vehicles (United States figure).
The fix: GM will notify owners, and dealers will inspect the front passenger seats, replacing any with seat-back frames that are incorrectly welded, free of charge.
Owners should: customers looking to find out if their vehicle is included in this Chevy Cruze recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, then owners should take it to a Chevrolet dealer.
Owners can also contact Chevrolet customer service with questions by using the following information.
- Chevrolet Customer Service: 1-800-222-1020
- GM Recall Number: 17035
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 17V057000