Collision repair is a tricky business, especially when it comes to new vehicles with oodles of technology and computer-controlled safety systems underneath the skin. General Motors has made its official statement on pre- and post-collision repair scanning, and it’s imperative both are done.
“Even minor body damage or glass replacement may result in damage to one or more safety-related systems on the vehicle,” said John Eck, collision manager, GM Customer Care and Aftersales. “Any action that results in loss of battery-supplied voltage and disconnection of electrical circuits requires that the vehicle be tested post-repair to ensure proper electrical function.”
Scanning is essential, especially when there is the possibility of safety systems being impacted. Like what any sound individual would say, returning the car in pre-crash condition is optimal.
“Technicians who follow proper pre- and post-repair scanning procedures have an edge when it comes to customer satisfaction because dashboard lights can’t tell you everything that’s going on with a vehicle’s electronics,” Eck said. “With pre- and post-scans, techs will start with the right diagnosis and right parts out of the gate, they’ll reduce repair cycle times and they should see fewer follow-up visits. More importantly, the scans will help ensure that the vehicle and its safety systems are returned to their pre-crash conditions.”