When we take our vehicle in for service, we expect them to be treated with the utmost care and professionalism. Although accidents do occur, one of this scale certainly cannot be overlooked.
According to an in-depth report and investigation by NBC Bay Area of California, Albert and Michelle Delao knew something wasn’t right when picking up their 2002 GMC Yukon from a San Jose area Midas facility.
When the wheel was turned, the couple could hear cracking, and mismatched paint and dents were present on the GMC. Days later, a former Midas employee, the whistleblower, contacted the couple stating the 2002 Yukon fell from the mechanical lift and crashed on its side while piercing the bottom of the SUV and shattering its front-passenger window. The cracking turned out to be bits of glass still present inside the vehicle.
The Midas shop denied any wrongdoing when hearing from the couple, but the whistleblower provided photos of the 2002 Yukon after the accident. The vehicle has been estimated to have $11,000 worth of damage.
Now, the mess heads into a legal battle, and the couple are considering a lawsuit into Midas to pay for the damages done.