Cadillac has been a busy brand, attempting to right a handful of wrongs with its vehicles, and put the brand back on the luxury automaker map. Unfortunately, consumer feedback tells a potent story regarding Cadillac satisfaction and reliability.
Consumer Reports‘ latest reliability survey shows the Cadillac brand falling seven spots to 25th place on its rankings. Most of the dissatisfaction stems from the CUE infotainment system experiencing lag, and a lack of ergonomics with the system entirely. In short, the same problems the system has been plagued with since the system’s launch.
Cadillac has responded to Automotive News over its poor performance stating the following:
Cadillac’s product development experts are analyzing this data, along with other information we have [from] owners, as part of the ongoing elevation of our product portfolio. There are significant upgrades to 2016 models in production now, including enhancements to CUE such as faster and more powerful system response and the inclusion of Apple CarPlay.
On the other hand, Buick was the only domestic brand to remain in the top ten of consumer reliability, sitting steady at number seven, but down from sixth place in 2014.