General Motors is recalling certain units of its Lambda-platformed full-size crossovers — the Buick Enclave, Chevy Traverse, GMC Acadia, and Saturn Outlook — over a potential issue with the power liftgate option.
The defect: affected vehicles are equipped with the power liftgate option, which is held open by gas struts. These struts may prematurely wear and the open liftgate may suddenly fall.
The hazards: if the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
|Manufacturer||Make||Model||Model Years||Production Range|
|General Motors||Chevrolet||Traverse||2009-2012||July 6, 2008 – February 29, 2012|
|General Motors||Buick||Enclave||2008-2012||January 3, 2007 – February 29, 2012|
|General Motors||GMC||Acadia||2007-2012||September 15, 2006 – February 29, 2012|
|General Motors||Saturn||Outlook||2007-2010||August 17, 2006 – March 18, 2010|
Number of vehicles affected: 686,287.
The fix: GM will notify owners, and dealers will update the software for the power liftgate actuator motor unit so that the motor will prevent the rapid closing of the liftgate free of charge to the owner. GM has not yet provided a notification schedule.
Owners should: customers looking to find out if their vehicle is included in this GM recall should visit recalls.gm.com. There, owners will be able to enter their Vehicle Identification Number (VIN) to see any open recalls as well as customer satisfaction programs. If the vehicle is part of the recall, customers should take it to a General Motors dealer.
Owners can also contact GM customer service with questions by using the following information.
- Chevrolet Customer Service: 1-800-222-1020
- Buick Customer Service: 1-800-521-7300
- GMC Customer Service: 1-800-462-8782
- Saturn Customer Service: 1-800-553-6000
- GM Recall Number: 15240
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 15V415000