GM will start to roll out new software at its dealerships this month, in the hopes of preventing dealers from selling vehicles that have not yet to receive recall repairs.
The recall software, which will be gradually introduced through to the third quarter, will help dealers keep better tabs on which vehicles on lot have been subject to recall repairs, according to reports.
An “incentive lookup block” will be the first piece of software introduced.
“…the software will prevent dealerships from looking up what incentives apply to a particular vehicle if it is subject to recall and there is no record of the work being done,” Automotive News quoted GM as saying.
Dealerships can currently look up the VIN numbers of vehicles that have been subjected to recalls, but they can only input one vehicle at a time on a NHTSA Administration website, according to AN. This slow, one-by-one process can be a hindrance for big dealerships with rapidly shifting inventory.
Tim Turvey, GM Global Vice President of Customer Care and Aftersales, says linking the data to incentives gives the recall data a “much higher profile.”
“We get about 50,000 inquiries a day,” Turvey told AN. “We know it has unbelievable usage.”
And just for the record, the recall software was not mandated by any government agency or NHTSA, it was purely a GM initiative.
“There is no legal requirement today for GM to make these changes,” said NHTSA Administrator Mark Rosekind. “There’s a lot of innovation going on. It’s a pleasure to acknowledge GM.”