A few days ago GM Authority reported that several General Motors dealers were discovering they may not have the resources to provide loaners to customers who have turned in their vehicles for the ignition switch recall. GM responded by telling dealers to use rental agencies at their disposal. Now, dealers can cry a sigh of relief since that GM officially has made arrangements with the largest rental companies in America to help with the loaner supply.
The Detroit News is reporting that Avis, Enterprise, and Hertz, all have agreed to help in the event of a General Motors loaner-car shortage. “We’re trying to offer extraordinary assistance to our customers to minimize the inconvenience,” GM spokesman Jim Cain said. “We’d like most, if not all the customers that have a vehicle loan, to be driving a newer GM product.” However, the usual policy for putting customers in GM cars has been waived for this current recall to meet the expected number of requests; also waived is the rule that says loaners can’t be more than a year old.
According to Edmunds.com analyst Jessica Caldwell, “The fact they are willing to give them non-GM vehicles, they are looking out for customer safety and are trying to get the repair fixed as quickly as possible — I think it looks better on GM to show that they are trying to make it easy on their customers.” This reason may counter any fear of exposing customers to competitive brands.
GM will begin the process of replacing the faulty ignition switches April 7th, which is expected to last through October 2014.