For the fifth consecutive year, families travelling in General Motors vehicles with OnStar will be able to learn Santa Claus’ whereabouts on by pressing the blue OnStar button in the United States, Canada and Mexico.
OnStar is providing the service through a collaboration with the North American Aerospace Defense Command’s (NORAD), Track Santa Program. From 7.am on December 24 until 5 a.m. on December 25, OnStar users will be able to request a “Santa Update,” which an OnStar operator will provide based on NORAD information.
“Our advisors really get into the holiday spirit when responding to these calls,” said OnStar chief operating officer, Terry Inch. “They put on their Santa hats and elf ears and wholeheartedly take advantage of the opportunity to spread such joy to the children.”
OnStar subscribers, especially those with young children that lead busy, unpredictable lives, appreciate the service.
“Since we are a military family, we never know where we will be for Christmas each year. But this is something that we can do together no matter where we are,” said OnStar subscriber Bethany Auth, who along with her husband and young children contacted OnStar for Santa updates five to six times last year. “The advisors are nothing but amazing when we call. The kids constantly want to push the button, so we call in a few times to give everyone in the family a chance to ask the advisor about Santa.”
But how can OnStar keep people safe on the roads when it’s giving families all over North America Santa Updates? Don’t worry, at OnStar, safety always comes first.
“Our first priority is always the safety and security of our subscribers,” said Inch. “But we make adjustments in staff so that we are able to respond to the Santa calls as well as our day-to-day calls for assistance.”