According to the 2013 J.D. Power and Associates Customer Service Index (CSI) Study, buyers of General Motors vehicles seem quite pleased with the quality of maintenance and repair service they receive from their local dealerships. When it came to mass market brands, it was GMC that topped them all; Buick came in third, and Mini finished second. Chevrolet followed right behind in fourth place. Volkswagen, Nissan, Hyundai and Honda rounded off the top eight, respectively.
Meanwhile, in the luxury category, Lexus barely edged Cadillac for the top spot, with a score of 862 points (out of 1,000) to Cadillac’s 858.
The scores are based on more than 91,000 owners and lessees of model-year 2008-2012 new vehicles who take their vehicle to the dealership for maintenance or repair work. From there, five areas of customer service are evaluated: service quality, service initiation, service advisory, service facility and vehicle pick up.