As it prepares to introduce OnStar services to Mexico, the General Motors telematics subsidiary has announced plans to open a call center in the country.
The call center will be open 24 hours a day, 365 days a year, and will provide the full gamut of OnStar services conducted by live OnStar representatives. The Mexican call center joins others in Warren, Michigan; Charlotte, North Carolina; and Oshawa, Ontario.
OnStar will be available in some 2014 model year Chevrolet, Buick, GMC, and Cadillac vehicles in Mexico, according to GM. In addition, OnStar will utilize the Telefonica-owned Movistar cellular carrier for the voice and data communications of its vehicles in Mexico.
The call center announcement comes shortly after GM revealed plans to integrate 4G LTE into its vehicles starting with 2014 model year vehicles.