You may be well aware that the Chevrolet MyLink infotainment system (not to be confused with OnStar
MyLink RemoteLink) was initially announced in February 2011 and was to become “available beginning with the 2012 Chevrolet Volt and Equinox this fall before expanding to other vehicles in the Chevy lineup over the next 18 months” (from GM’s official press release). So why is it that we’ve received an extraordinary amount of emails and comments on the blog and the forum claiming this is not the case?
Well, as 2012 Equinoxes and Volts began to arrive at dealerships across the country in the summer of 2011, people began purchasing them, fully expectating that they were buying a vehicle equipped with MyLink. As they took the cars home with them, the new owners discovered certain missing features in the infotainment systems of their new rides, including the ability to use Bluetooth Audio Streaming (A2DP) as well as the Pandora and Stitcher apps. It wasn’t that the features didn’t work… instead, they seemed to have been left out of the system altogether. That’s when the comments and questions really started pouring in to GM Authority. And they poured in heavy.
After contacting GM’s communications team, GM Authority was told that the 2012 Volts and Equinoxes currently in production do not include MyLink. Furthermore, we learned that a software update will not be available for these units — since they use entirely different hardware than the forthcoming MyLink units. According to GM, MyLink will officially begin shipping sometime in December on the Equinox and in February (of 2012) on the Volt.
The GM Authority Take
What we have here is a number of buyers who thought that they were getting MyLink when purchasing a 2012 Equinox or Volt, but actually weren’t. And it’s easy to see why: for starters, both MyLink as well as the units currently shipping in 1LT and higher trim levels have large color touchscreens – making their external appearance synonymous. What’s more, GM’s official announcement clearly stated that MyLink would be available on the 2012 Equinox and Volt “this fall”. And the fact that several GM Authority readers were told by dealers that the 2012 Equinoxes were equipped with MyLink didn’t help matters one bit.
At the end of the day, there’s a right way to treat customers — and there’s a wrong way. We hope that GM will take care of those buyers who were mislead into purchasing a 2012 Equinox or Volt due to incorrect information. How these customers will be taken care of, however, is anyone’s guess at this time.
What do you think GM should do here?Google+