In an effort to enhance the quality and customer experience of all secondhand cars, General Motors will provide used car shoppers with a free Carfax Vehicle History Report for all of its previously-owned cars, trucks, SUVs and crossovers. Even though some people fix their vehicles soon after a recall is issued, others don’t and end up trading in their vehicle with an open (unfixed) recall. According to Jamie Hresko, GM Vice President of Global Quality:
“We know some people do not take their vehicles in for recall repairs when they get their letters. Carfax makes it easy for consumers to find out whether a vehicle they are considering has an open recall and increases the chances of that repair being made. If that recall is handled well in the dealership, it can lead to more satisfied customers.”
Every month, millions of people turn to to Carfax and its database of 7 billion records in order to make the best possible decision when purchasing a used car. Providing a free Carfax report informing used car buyers of the existence of an open recall on their prospective used vehicle vehicle points to GM increased focus on customer experience. The GM Authority crew welcomes the move openheartedly.
We have GM’s presser after the jump.